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My family had a very pleasant stay at this place last night. Upon receiving check in confirmation by text, we were surprised by a free upgrade from a standard room to a standard + den room. It’s perfect for our family of 3. We love the unit and its decor, it was spacious and clean. Best part: it’s equipped with everything from TV, fridge to small oven, dishwasher, even has washer and dryer! Much more convenient for family stay in comparison to other traditional hotel! Paid for private parking which was underground, it’s perfect since we arrived on the night of a snowstorm and had to leave early 6:30am next day for a sport meet. Had a small issue upon arrival as we couldn’t get room to open with the key app. Property management Varun got it fixed remotely within minutes. We recommend this place and our family would definitely stay here again when visiting Waterloo!

Our check-in and out was easy, very nice staff. We have stayed here previously and had always had an above average experience, this time we found the hotel dirty and rooms not cleaned to other Delta/Marriott standards. We understand that due to the pandemic staffing shortages have occurred, and this may be the case here. The room was a king sized bed, nice shower/bathroom set up. The pool was busy and the hot tub closed, also the gym appeared closed as well, likely due to COVID restrictions. The main issue was the lack of vaccuming, old nail clippings on the floor and dirt visible. The dresser was very dirty inside so we laid the drycleaning bag under our belongings. There was tape on the ceiling, not sure what that was about. We would stay here again, I am not sure I would seek it out as we did before. Very convenient location to restaurants and shopping.

The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good. The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good.

Shameful lack of customer service by the front desk and management. We booked a room and canceled. We were planning on rebooking in 2 weeks. The hotel charged us for our room although we didn’t stay. I have called the hotel 3 times and they say they will call back but never have. I emailed front desk, manager and owner with zero response. The booking agreement states there is a service charge for cancelling but they charged full rate which was higher than originally posted rate as well! The fact that they are not even trying to resolve or follow up is really surprising for a hospitality business especially one that is part of the IHG business group. Will not ever stay at an IHG property again.

Hilton group is usually our go-to travel brand, but we had not stayed at a Hampton Inn before. Very impressed with this hotel (clearly a newish built). Simple spacious King room, spotlessly clean, bright shower-bathroom, friendly helpful staff. All amenities available, and free breakfast was more than ample. A slight quibble that it took a bit of time to get hot water in the shower, but that did not deter from a very good stay overall.

The location is excellent and walking distance to the most famous farmers market. It is also close to Walmart. Convenient transportation. Very good value for money. The room is quite big and it is a two 1.5 large bed, which is rare in North America.

We stayed in this hotel for Canada day weekend. And upon check in we had a very warm welcome and to name them, Sai, Kristine, Bee and their Supervisor Zaid. They are all very helpful, friendly and accommodating. The hotel's breakfast was good too with lot's of choices to choose from and the F&B staff were very attentive to the needs of the guests. These are some of the reasons to come back and stay there again.

I booked the hotel for a relaxing night away- which is why I reserved a room with a jacuzzi and fireplace. Check in was great, easy, with friendly staff. When I got into the room I made sure everything worked. Everything was very clean minus the tv remote- no big deal, I brought sanitizing wipes. I tested the fireplace as I was intending to use it. It made a loud vibrating noise which wasn't very pleasant. I advised the front desk but I don't think he understood what I meant as he assured me they could look into it without going in the room. When I came back to my room there was a gentlemen in the hallway who asked if it was me that said there was an issue with the fireplace, to which I said yes. He said to let him in to see it. He didn't identify himself nor was he wearing any clothing that suggested he worked for the hotel. He entered the room and began touching light switches- without sanitizing his hands or wiping down surfaces and walked in with shoes on. I was very disappointed and annoyed. Long story short he said he couldn't fix the problem and I asked for him to let the front desk know. I heard nothing else about it. I didn't end up using the fireplace since it wasn't a pleasant noise. In the morning I went to grab the breakfast to go bag, totally understandable with covid. It came with a kind granola bar inside- when I looked closely the expiry date was for March 2020! Clearly it was a purchase from when covid started. Front desk was advised and quickly rectified the problem. Again nothing mentioned again at check out.

The room is large in size and has a kitchen, suitable for small permanent residence. There is a farmers market around, which is a local feature. It opens every Thursday and Saturday and there are many people. The location of the hotel is very convenient from the city center. From the airport, the high-speed is basically direct, the hotel location has to be said to be a very smart location.