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Wonderful, a treasure, warm, a truly special experience. Old style but completely up-to-date facilities. Dining room is an adventure with professional, individual service. Beautifully presented dining with varied and interesting cuisine. Exquisite surroundings with beautifully appointed rooms and spaces. Highest recommendation from someone who has traveled most extensively. I. Steinman

I hesitate to write this review, because I typically try to work things out directly with the property / restaurant, but my husband and I had a very off-putting experience at this hotel, which was the last accommodation of an amazing 2 week hiking trip through Switzerland. This hotel was booked well over a year ago through a tour company we used for our self-guided 2 week trip. At that time we requested an upgrade to a junior suite as pictured on their website (big windows, lots of light, sitting area) - the request was granted and we paid the junior suite rate. We arrived after a long day of traveling and were shown across the street to a 2BR 2BA suite in an old historic bldg (Ca Rossa Suite Satory). You might think - wow that's great. However the suite was very dark due to small windows that sat high on the wall, very hot / stuffy, little air flow and had very low door frames that my husband worried about bumping into (it is a renovated historic bldg). Although spacious, this was literally the COMPLETE OPPOSITE of the type of room I would ever choose to stay in - - you couldn't see out the windows unless you were standing and there was no view whatsoever. It was completely depressing to me. I went across the street to request a fan and asked a woman (who turns out to be an owner) why we were in that room. She responded with some indignation.....because you got an upgrade...... to which I responded that we booked a junior suite well over a year ago..... she proceeds to tell me that this is the busiest 2 weeks of the summer and many of her ”regulars” that stay a full week were there, so she had to move us or CANCEL OUR RESERVATION. I was stunned. I've never in all my years traveling had anyone basically say, we moved you, despite your confirmed reservation, because otherwise we could have had to cancel your reservation. We were not given an options / choices that might have been more to our preference. It was assumed we would be ”happy” with this ”upgrade” - - she was obviously put-off that I wasn't thanking her for this upgrade we didn't want. It's only an upgrade if it's something your customer wants. And a historic bldg, with little light, little air movement, no view, that's like a cave is not my idea of an upgrade. It was such a disappointing end to 14 wonderful days staying at wonderful accommodations, with kind friendly owners. This was not the way you treat guests of your property, even if they're not your ”regulars”

Wir waren schon x-Mal im Saratz. es ist jedesmal auf dem gleichen hohen Niveau. Darum hebe ich mal einen ganz genialen Drink hervor. Es ist der 1865. So gut. Patrick Falk könnte noch einen drauf geben, wenn er uns das nächste Mal den Franciacorza servieren würde. Muss aber nicht unbedingt sein, es hat noch viele sehr gute Drinks. Prost Patrick