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Excellent value and good option instead of paying high prices in Zermatt 15 minutes away. Across the road from train station and Zermatt shuttle. Good size room with tv, balcony, kettle, tea, coffee. Nice bathroom. Buffet breakfast with hot and cold options. Restaurant has lots of choices and big serves. Lovely staff. Hope to stay again.

The hotel is on the edge of the train station. There are three rooms, which are reasonably priced. There is a coop supermarket next to it. There is also a fast food restaurant opposite the hotel. It is open late, has many types, tastes good, and has a large amount. Our mother and daughter order one. Very full. To the town of Zermatt, you need to take a shuttle train, you can use the Swiss Pass, the train is a few minutes away, the running time is very short, and there are cars late at night, with beautiful scenery along the way. The hotel has a complimentary breakfast, which is very tasty and can be eaten more satisfactorily.

Fantastic location right next to the train station and very large modern room which very spacious and comfortable. Couch, armchair and table, large modern bathroom with large bath and underfloor heating, loads of storage space for clothes and cases, and a large balcony overlooking the mountains. Cannot hear trains with doors to balcony closed so a great night’s sleep. Breakfast was also very good. The bistro wasn’t open during our stay but there are plenty of options in Tasch and Zermatt and two lovely little local supermarkets across the road stocking all the main items.

This is the 2nd hotel we have stayed in Switzerland and we stayed here for one night. The hotel is located about 5-7mins walk from Tasch train station and there are a few restaurants and a mini-supermarket around. The hotel's external view gives one a B&B impression but upon entering, it's a hotel setup! And I am not sure why the hotel receives such a poor rating which I felt it's decent and good. Our room is at 307 (corner room). First, the room though simple structure and layout is nice and cosy. Bed is comfortable and there's a balcony where you can enjoy nature, mountains, lakes and nice scenery over a cup of coffee (though it is a common walk link with all the rooms next door). The TV has many channels and there's a TV channel guide which is good or you will need to spend time in searching for the channels you like to watch. The toilet is nice and got bathtub. The restaurant is nice and cosy and the breakfast spread is satisfactory. Foods were nice too. Service staff were friendly. In terms of areas of improvement, do note that there's only one lift and a small one. So for all the members of our tourgroup to get into our rooms, if we want to take the lift with luggages, it will take a long time. So we only load our luggages in the lift while we walk up the winding stairs. For most of us, the walk is ok though a little inconveniced. And there's no kettle provided in the room and cannot cook even cup noodles for fear in triggering the fire alarm which will fetch a 500 euros fine! The boss, Mr Chon, was very friendly and hospitable. He greeted all of us and even served us. When we left the hotel, he even boarded our coach personally and bid us goodbye! (he even brought the two of us around the entire hotel ground, including the buidling next door that is under renovation in improving it's facilities like constructing the spa, game room etc) Overall, our stay here was satisfactory and pleasant though there are hits and misses but I dont think it deserves a 1 or 2-star rating. It deserves a solid 3-star rating as rightfully awarded to it.

Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room.

Perfect south facing location overlooking the town of Zermatt with unparalleled views of the Matterhorn. In the winter you have sunshine on the balconies up to 4 pm. For views and sunshine this definitely the best area of Zermatt. It’s only a few meters away from the official Zermatt viewpoint, which should tell you all you need to know. The service has been great and all the staff are super attentive all the way. Breakfast with local delicacies is great as well as the sauna and steam bath facilities. The taxi pick up service to the hotel from the train station makes for a very smooth arrival. The same applies when you are leaving. Zermatt is car free so you have to walk a few mins into town to go to a restaurant or visit shops but we actually enjoyed those little walks. In the winter you can ski in but you have to know exactly where to leave the piste. Once you know it it’s easy. All of the premises feel well put together and solid, good materials. We can really recommend this place!

We loved this hotel mainly due to the comfortable / nicely appointed rooms, the views and the service. If you are interested in views you must request a room with a view. The walk to shops is about 5-8 minutes but it was not bad. The people at this hotel were super nice. We would go back.

Outstanding hotel in Zermatt! Located close to the train station and Gornergrat railway, so very convenient for skiing. We stayed in the basement where we were pleasantly surprised by the spacious room. There was full easy access to the wonderful spa, with a large, heated pool, jacuzzi, onsen, sauna, steam room, and relaxation rooms. Breakfast was excellent, and there was a nice complimentary tea service in the lobby in the afternoon. The airline lost our ski bag, and Carla at the front desk was the best. She made at least a dozen phone calls to the courier service and local taxi company to help locate our skis. Would definitely give the highest recommendation for this hotel.

The room is very big and has a terrace. There is breakfast🍳delicious🤤 It feels very comfortable and the bathroom 🛀 is so big Although the location of the room cannot see the Matterhorn, the snow view is pretty good👍🏻 There are supermarkets nearby and it only takes 3-5 minutes to walk🚶 It only takes 5 minutes to walk to the city center and the train station🚄 Environmental hygiene, worth choosing👍🏻👍🏻👍🏻