"Our connecting flight was through Zurich, but unfortunately, it got cancelled and we had to stay overnight.
I chose a hotel mainly for its location and affordability since it was only for one night.
The receptionist gave us a room, and since we were already exhausted from traveling—it was around 9 p.m.—we just wanted to rest.
However, when we entered the room, it smelled like drainage and the bed looked as if it had already been used.
I had to go back down to explain the situation to the receptionist. Thankfully, another woman—she wasn’t very tall, had long hair, and dark skin—was extremely helpful and reassigned us to a clean room.
Meanwhile, I overheard multiple complaints about the first receptionist (the blonde, light-skinned one). Apparently, she even gave another guest a room that was already occupied"
"I recently stayed at this hotel and had an excellent experience. The staff were welcoming and attentive. The room was spotless, spacious, and beautifully designed, with all the amenities I needed. The restaurant offered outstanding breakfast buffet. The location was convenient for exploring nearby attractions. Overall, a truly enjoyable stay that exceeded my expectations. Highly recommended!"
"Located near the airport, the hotel provides a free shuttle service for airport pickups. For drop-offs, there's a charge of 10 CHF per person, and advance booking with the front desk is required. A station is conveniently located just a 10-minute walk away.
The hotel is clean, well-maintained, and fully equipped. It feels relatively modern compared to many hotels, resembling an express hotel, but the overall quality is quite good. Breakfast is included and starts as early as 4 AM, catering to the many guests with early flights."
"We booked a double room with breakfast for two via Trip.com. However, upon arrival, the hotel system only showed the reservation for one person. Fortunately, the lady at the front desk was very kind and helped resolve the issue. We confirmed at the counter that the booking included a room for two and breakfast for two.
Unfortunately, the same issue occurred again the next morning — the system could not find any record of our breakfast booking. I resent the booking confirmation through Trip.com’s AI system, and while the hotel staff did their best to assist, the misalignment between Trip.com and the hotel system caused unnecessary inconvenience. I’m sharing this experience in hopes that it helps improve the overall booking process.
Aside from this issue, the hotel was convenient to reach from Zurich Airport via Bus 510, and the facilities matched the photos."
"The good thing is that the hotel is near the airport and can be easily reached.
Upon arriving you need a code, no staff all self service. There was no explanation and the capsules are high and low level. I was given high level one which was not easy with suitcases, not sure if there was somewhere to store them but as I saw no staff hard to tell.
Also felt claustrophobic and in the end I left without staying."
"Excellent stay. The hotel is conveniently located next to the terminal. Facilities are very good, excellent insulation in the room, very quiet and new. Takeaway croissant and coffee in the morning. Would definitely go back."
"It takes about five minutes to walk from the airport to the hotel, which is very suitable for people who take early flights. The hotel's restaurant is more expensive, so we usually have dinner while walking around the city before returning to the hotel. Because it is close to the airport, it is also very convenient to take public transportation to the city."
"Very good location, just 10min walk to the airport. Many shopping and dining choices around. Room spacious and new, lobby area has a very fashionable modern feel. A little tricky to get there by taxi though, best to set Hyatt Regency as destination and then take a short walk to Hyatt Place"
"Stayed here for 2 nights. Reception is 24/7. Can leave luggage for storage after check-out, they have baggage tags for claiming and will store them in a separate storage room outside the building. It’s right outside the tram station and 10 min walk to S Bahn Kloten Balsberg station. Room is very cold in December, no heater. Floor is so cold, no slippers provided. Hot water in bathroom works fine. Hair dryer is available in the room. EU sockets are only available in the lobby near reception, only swiss sockets are available in the room. We had to charge our device using single slot USB A cable in the TV. Triple room is a double bed with top bunk bed. Space is very small, cannot open big luggages. Has elevator/lift."
Very Good
150 reviews
8.7/10
1 night
From JPY 15,043
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