Search Best Hotels in Erenhot

The hotel seems to be newly opened, very new, the style of the hotel is biased towards Japanese minimalist modern style, not bad, still relatively a little distance from the city, take my girlfriend, my girlfriend is praised, my girlfriend is happy I just I'm happy, it's quite recommended, praise and praise

The room is fully equipped and hygienic. There is a lot of dust on the carpet. The most, most, most, most, most, most, most, most, most, most incomprehensible thing is that there is another room outside my window. It is very old and seems to be occupied.

An old hotel very close to the Guomen Scenic Area. The architectural style is very grand, and the front desk service is warm and thoughtful. We went on a family trip during the May Day holiday. The front desk manager upgraded our room for free. Erenhot is a border city that you want to visit again!

The hotel is new and in a good location! There are 3 restaurants downstairs! It is close to the national border! The facilities and equipment are all new, the bedding is comfortable, and the hot water is good! The sanitation is good, the environment is clean and tidy. The service is good, and the staff is warm and thoughtful! The breakfast is good and there are many varieties. It is a hotel worth recommending!

As the ”Northern Gate” of the motherland, there are many surprises to be discovered here. The surrounding area is no longer a vast expanse of grassland, but has become a vast expanse of Gobi desert. Desolate and vast.

I forgot to take pictures, but the hotel is very satisfactory. The two short-haired girls at the front desk are very nice. The parent-child room is super spacious, clean, and comfortable to live in. The breakfast is also very appetizing. I even gave the children a pair of children's slippers. The hotel is super close to the national gate, in short, it is recommended.

This was a rather unpleasant and infuriating experience. It was also the most bizarre front desk service ever encountered. For the first time as a guest, it was unheard of to be scolded by the front desk for spending money to stay in a hotel. Due to the late arrival time, there are no other rooms, the sprinklers and showers in the rooms are broken, and the water is very cold, so it will only be one night. The next day I found Kang Yanan at the front desk to communicate twice and got her confirmation that I can change rooms. Before going out for the third time, I would confirm with her whether I need to leave my phone number so that I can contact at any time. She said no, in the evening. Just come back and change it. In the evening, after waiting for her to deal with the first 4 waves of guests, she asked her if she could change rooms. She said she couldn’t remember what it was. After being reminded, she replied that she had forgotten. My head is big and my head hurts. I didn't remember at all, so I went straight upstairs. Now she asked someone to fix it for me. She was very impatient throughout the whole process, and she didn't mean a word of sorry or sorry. I went upstairs first because I was taking the kids. After I got down, I wanted to be able to cultivate, but at least there should be an apologetic word. This girl is almost at home, she is still impatient. Not only did she not solve it, she was also indifferent. Not only was she polite, she also had a growing voice. Said ”the brain is sick” and ordered me to shut up. I just wanted to ask, who gave her the right to talk to the guests in this way, and it is still the case that she has a problem and does not handle it, and there is an error first. From 9 in the morning to 6 in the evening, a total of 15 hours, the room is not confirmed, not replaced, and the equipment is not repaired. It is enough to just buy it now and change the time. It is reasonable to say ”I am busy” and ”I forgot”. You are busy, so why not report and inform your leaders and colleagues in the first place? Let other people help you do it? As a practitioner in the service industry, but also the receptionist at the front desk, it is also the facade of this store. Not to mention the details, the attitude and the ability to deal with problems and the quality of speaking are simply outrageous. The customer service manager said that the little girl is young and has special circumstances at home, but the first thing to do as a service industry is to ”cannot bring personal emotions to work” followed by ”the guest is always right”, that is, the passerby who has nothing to do. You can't swear, right? What's more, you can't vent the problems of your own home and the tiredness of work on the guests, let alone my needs are legitimate. So please ask this store, please adjust the front desk monitoring to see how your front desk staff practice the ”service” purpose. The most funny thing is that I didn’t get an apology from this young lady at the front desk from the beginning to the end. Before we checked out, she insisted that we had consumption. If it’s not insisting, if it’s not going with family, it’s true. It's going to die to the end, because it's too much! The house is generally OK, but the service is really not flattering! This kind of front desk waiter can't even do the most unbelievable emotional management. If you don't talk about the door, don't just go out and work. This is not only a problem of job training and daily management of the company, but also a problem of family education. .

There is easy parking in front of the door, the corridors in the building are spacious, the rooms are large, and the sanitary conditions are good. The staff at the front desk and the small supermarket can enthusiastically and patiently answer questions about directions and places to eat.

Excellent breakfast service. Location is bit off Front desk not speaking English. Had trouble with communication Room AC was not working Was easy to book a stay using trip app however front desk have accidentally asked for room payment while checking out. Wedding was going on during our stay therefore Restaurant was not available during evening Overall 4/5