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"酒店位於新區，地上地下停車方便，房間大，但是硬件可以，新開，進房開窗透氣就好。 但是服務跟不上，以下客觀評價： 1.通過攜程預訂，到店後給證件，找不到預訂訊息。拿出攜程預訂記錄，人工錄入，手動價格。等了十多分鐘，總算辦理好。 2.一家人出行，定了兩間花園高級雙床房。客房分佈呈U型，前台工作人員給了10房和13房，上樓後發現，分佈在兩端，如圖。下樓和服務員解釋，有長者孩子，能否安排相鄰，或者同一側？工作人員先反問：入住的時候是否沒有特地説？出來了15天，第一次遇到這種問題。工作人員操作，繼續等待，給了房卡，結果發現衹是換樓層，還是兩頭，這個上一個毫無區別。可見工作人員對房間分佈並不熟悉。其實直接説：不能，或者提前告知，我們完全可以理解。 3.每個房間四小瓶礦泉水，冰箱還有兩瓶。因為位置在新區，飯店少，外賣送達1小時左右，決定泡麪。在樓下大堂買了泡麪，電話前台要四瓶礦泉水。工作人員聽到要水後，反問：冰箱還有兩瓶水，您是否看到？回答：看到了，需要泡麪。住了這麼多年賓館，第一次要礦泉水還需要解釋。 4.先和長者在一間房，吃完飯和孩子到第二間房，進房發現，冰箱衹有一瓶水，鞋盒並未推進去，這個難道不是每個房間統一的？兩個房間一對比就有了。 以上均為事實，也有圖片為證。從來沒給過差評，這次必須給了，硬件行，軟件差太大，對不起這個牌子和價格。工作人員説是因為交接班，還説是因為國外工作系統。個人認為這些都不能作為理由，因為以上兩種情況是常態，常態問題都這樣，突發問題更應對不來。"

"This stay experience is really great, you must give a five-star praise! The hotel has a large parking lot, which is very convenient for entering and leaving. The small courtyard is clean and comfortable, and the proper treasure courtyard. From the beginning of stepping into the hotel lobby, I was attracted by the warm and atmospheric environment. The front desk service was very good, very kind and gentle, and the check-in speed was very fast, making people feel very comfortable. The front desk also specially recommended a famous local restaurant and recommended Xiangyang specialty snacks. The room was clean and tidy, and the bedding was soft and skin-friendly. The bathroom is well separated from wet and dry. You can see the street view when you open the curtains. Wake up with the sun in the morning and it is very healing. The hotel provides breakfast, the breakfast is also very rich and the taste is very good. The aunts in the restaurant are very good and the service attitude is very good. When checking out, the staff also took the initiative to ask about the stay experience, paying special attention to details. Whether it is a business trip or a tourist holiday, this hotel is a great choice [happy] has already collected this hotel, I highly recommend it to everyone"

"這次入住體驗超棒，我不小心落下了東西在前台，週週發現後立刻聯繫我，還幫我妥善保管進行郵寄，真的太貼心了。有這樣的工作人員，酒店的服務質量肯定差不了！以後我還會選擇這家酒店，也會推薦給朋友們。酒店環境也挺不錯。衞生乾淨整潔。"

"Because it was set at a business banquet near the government, I found this nearest hotel. As soon as I entered the lobby, the manager would pour a cup of red dates and ginger tea to go cold. There was also a waiter to help with the luggage. The front desk was quiet and polite. I would say hello at the front desk. The breakfast was also very good. Very cost-effective! The room was clean and tidy. The key was to stay in a room without heating in the south for a few days. There was floor heating too Xinfu. The warm service of all the staff made us very satisfied. What else is wrong? This is the best in winter."

"At the hotel at 9 o'clock in the evening, the front desk gave us a free upgrade to the family room. The hotel is still more convenient in the city, the service is also very good, there is breakfast in the morning, there are not many varieties, but the service attitude is particularly good, very comfortable."

"The room is very new, the facilities are very new, the health is also very good, the front desk lady is very friendly, kind to us pointed to the location of the parking lot, the bed is also very comfortable, one person does not disturb each other 😂, one of the hotels that is very satisfied with the trip."

"A stunning hotel on the trip The hotel is designed with care, and it is connected to the winery. It can be used for business reception in the winery. The room is spacious and clean, the bed is very comfortable, the open washing area is not designed, the lobby (2nd floor) has a rest area, children's activity area, gym lock the door did not enter, The restaurant on the ground floor (1st floor) has not many types of breakfast in the hotel. There are some, but it is very delicate. The restaurant dinner is better. The whole is a fusion dish. I ordered a few local characteristics. The taste is very good. It is strongly recommended not to miss it. The second floor (B1) is a wine culture museum. It looks like the boss's private collection. It is worth seeing. I could have visited the winery production line. Due to the itinerary, I gave up. I can see if I have a chance to come again in the future. Service: From the reception to the restaurant, the order is warm and friendly, and feels at home. Especially the beautiful girl at the front desk, Xiao Guo, from entering the door to helping run the plum to adding WeChat to provide butler service, helping to make an appointment to visit the winery, everything is very thoughtful. The hotel environment is self-contained, the design is very beautiful, the picture is proof. However, there are also some inconvenient places, such as the hotel aisle parking two cars side by side is very crowded, and the parking space is some distance from the door, so the luggage is very troublesome. Fortunately, the front desk took the initiative to help the cart to run the plum, but there are many people. It must be busy. The beauty of the open wash area has been greatly improved, but it will still affect each other in the middle of the night, and there is no way to have advantages and disadvantages. The hotel's service to facilities is definitely enough for Shanxi's five-star standard, even better than many five-star hotels, friends passing by must experience it"

"It's advisable for hotels to regularly inspect and maintain room facilities, otherwise it can cause inconvenience to guests. The smart toilet in my room had a problem; it would either not flush when in use or flush suddenly when not in use. Even more strangely, after I had gone to bed around 10 PM, the toilet suddenly flushed and then kept hissing incessantly. I had to call the front desk to fix it, but the technician couldn't fix it, resulting in no water all night and a poor night's rest. Also, the projector hanging above the bed was very cluttered."

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"The room was not heated enough, the air conditioner was not strong, and it was very cold. The drain in the shower was blocked, the water level was high enough that the slippers could float, and the waiter gave a toilet dumpling and left. . . There are few types of breakfast and the hot dishes are not delicious. . . And the service is super bad, we are still eating, the waiter came in and turned off the restaurant lights without saying hello. . . I will not choose Shangkeyou as a franchise store, and the service is not guaranteed."