Welcome to The Brown, Guatapé, where the natural world comes to life in every moment of your stay. Nestled amidst the breathtaking landscapes of Guatapé, our hotel is more than just a destination; it's an immersive experience.Our philosophy revolves around the harmony of the four elements - Earth, Fire, Water, and Air. From the moment you arrive, you'll sense these elements converging to create a unique atmosphere. Each of our four towers is dedicated to one of these elements, ensuring that every guest enjoys a distinct and captivating experience.Our culinary offerings are a journey through the elements as well. Our four restaurants, each aligned with an element, serve dishes that reflect their unique qualities. At The Brown, Guatapé we are committed to sustainability. We use eco-friendly materials, and our printing is done on recycled paper. Every element of our hotel is designed to minimize our environmental footprint. The Brown, Guatapé is not just a place to stay; it's a journey through the elements.
GGuest User2024.01.06
TLDR: un paved road, no hot water for more than 50% of our stay, inaccurate menus, no remote controls in room, not water at all, and then no hot water again! Horrible, horrible, horrible stay!!! Just a waste of money and precious vacation time. We got here 2 days ago and we were very tired after a 3 hour journey to get to the hotel from Medellin. Be advised that the road is not paved all the way to the hotel. One would expect a Marriott hotel to at least have paved roads but here one must severely lower expectations. When we checked in we found out the luggage trolley was not working. That’s fine we helped the bellboy carry our things to the room. We get to the room and our next door neighbors were having a little get together. Normally this wouldn’t be a big deal but the walls here are paper thin. We could hear cars pulling up to the hotel entrance from our room. We switched rooms and unpacked, ordered room service and tried to take a shower but there was no hot water. We were too tired to deal with that so we got ready for bed. 20 mins later we get a call to tell us what we ordered wasn’t available, a call we should have gotten maximum 5 mins within pacing our order. The next day we still had no hot water so we called maintenance at 10am. Maintenance spent the next few hours trying to fix it. We decided to change our plans and stay at the pool since we couldn’t shower to go out for the tours we had planned. We thought this would give them time to fix it. 6pm rolls around and still no hot water. At this point we demand a refund and they offer to upgrade us to a room with hot water. We take the upgrade and there are a few kinks like: two TVs in the suite but no remote controls, espresso machine that isn’t plugged in and we had to call maintenance because the plug is behind a huge bookcase. We go to have dinner and the cocktails on the menu aren’t available because they switched menus but they still give guests the old menus. Lo and behold, by 2pm the next day we have no water at all. The hotel claims a pipe burst and they had to have it fixed so water was cut. A few hours later the water is back but no hot water AGAIN! This hotel is located in a warm climate but it gets extremely cold at night so hot water is necessary. Now we’re sitting in our room waiting for hot water. In total we have spent more than 50% of our trip waiting for hot water. This is truly unacceptable from any hotel, even less from a Marriott location. We thought this would be a relaxing and run getaway but it has been awful, stressful and a waste of time and money. The hotel is beautiful and the food at the restaurant is truly delicious but this place does not have its act together. The staff truly tries and it’s not their fault that the place is such a mess, they didn’t build the paper thin walls, they didn’t decide not to pave, and they didn’t install insufficient water heaters. This was all the owners and management so I don’t blame the staff. I think this place was opened
With a stay at Hotel Guatatur in Guatapé, you'll be within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This hotel is 27.6 mi (44.4 km) from Llanogrande Mall and 1.6 mi (2.5 km) from Parque Comfama.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at 360 Blue or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 9:30 AM.
Featured amenities include a 24-hour front desk and coffee/tea in a common area.
Stay in one of 22 guestrooms featuring LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads.
With a stay at Hotel Verony Guatape in Guatapé, you'll be a 3-minute walk from Parque Comfama and a 3-minute drive from Rock of Guatapé. This hotel is within the region of El Tesoro Shopping Park and Medellin Botanical Garden.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.
You can enjoy a meal at the restaurant serving the guests of Hotel Verony Guatape, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Stay in one of 44 guestrooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads.
With a stay at Tau House in Guatapé, you'll be on a lake, within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This hotel is 28.3 mi (45.6 km) from Llanogrande Mall and 1.8 mi (3 km) from Parque Comfama.
Take in the views from a terrace and a garden and make use of amenities such as wedding services.
At Tau House, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Make yourself at home in one of the 16 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
8873221162024.04.12
We loved this hotel. They have about 16 rooms and it has a very homey feel. The manager is on site and always around if you need anything. The hotel is located on Guatape Lake and is absolutely gorgeous. We ended up staying here one night so that we can visit El Peñol and Guatape town and we’re really glad we did. Our room was huge with a hot tub on the balcony and views of the lake. The hot tub was very hot and perfect after the day of climbing the rock! Breakfast was very good. It was not buffet style, but a la cart and included . The gym had views of the lake and the hotel offers yoga, kayaking etc at an additional cost. Tau house is super peaceful and set on an idyllic back drop and perfect for relaxation! I would recommend staying here one night if you’re visiting Guatape.
Located in El Peñol, Vivanti Resort is on a lake, a 1-minute drive from Peñol-Guatapé Reservoir and 7 minutes from Peñol Cross. This resort is 7 mi (11.2 km) from Rock of Guatapé and 23.7 mi (38.2 km) from Llanogrande Mall.
Pamper yourself with onsite massages and facials. After a day at the private beach, you can enjoy other recreational amenities, which include a steam room. Additional features at this resort include complimentary wireless internet access, concierge services, and a communal living room.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The resort also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary local cuisine breakfast is served daily from 8:00 AM to 10:30 AM.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 10 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided on request.
When you stay at Bosko in Guatapé, you'll be on the waterfront, you'll be a 5-minute drive from Rock of Guatapé. This ski lodge is 27.3 mi (44 km) from Llanogrande Mall and 0.6 mi (1 km) from Peñol-Guatapé Reservoir.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this lodge, which also features 2 outdoor swimming pools. This lodge also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Enjoy a meal at the restaurant, or stay in and take advantage of the lodge's room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. A complimentary full breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 8 individually decorated guestrooms, featuring minibars and espresso makers. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
With a stay at BubbleSky Glamping Guatapé in Guatapé, you'll be in the mountains, within a 5-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This hotel is 27.9 mi (45 km) from Llanogrande Mall and 2.6 mi (4.1 km) from Parque Comfama.
Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, gas grills, and a reception hall.
A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.
Free self parking is available onsite.
Treat yourself to a stay in one of the 8 guestrooms, featuring outdoor private spa tubs. Rooms have private furnished patios. Complimentary wireless internet access is available to keep you connected. Conveniences include separate sitting areas and minibars, and housekeeping is provided daily.
With a stay at Hotel El Paisaje in Guatapé, you'll be within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This hotel is 27.6 mi (44.5 km) from Llanogrande Mall and 1.7 mi (2.8 km) from Parque Comfama.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and tour/ticket assistance.
At Hotel El Paisaje, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. A complimentary continental breakfast is served daily from 8:00 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.
Stay in one of 6 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.
With a stay at La Martinera Plaza Principal in Guatapé, you'll be within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This apartment is 28.1 mi (45.3 km) from Llanogrande Mall and 1.7 mi (2.7 km) from Parque Comfama.
The front desk is staffed during limited hours.
Make yourself at home in one of the 4 guestrooms, featuring kitchens with refrigerators and stovetops. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves.
With a stay at LA MADRIGUERA HOTEL in Guatapé, you'll be within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This spa hotel is 28.7 mi (46.3 km) from Llanogrande Mall and 1.7 mi (2.8 km) from Benedictine's Monastery.
Pamper yourself with a visit to the spa, which offers massages.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, coffee/tea in a common area, and a water dispenser. Free self parking is available onsite.
Make yourself at home in one of the 19 guestrooms. Complimentary wireless internet access is available to keep you connected.
With a stay at Stay Hotel Guatape, you'll be centrally located in Guatapé, within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This hotel is 27.8 mi (44.8 km) from Llanogrande Mall and 1.8 mi (2.9 km) from Parque Comfama.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
A complimentary full breakfast is served daily from 8:00 AM to 9:30 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.
Make yourself at home in one of the 25 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and complimentary toiletries.
With a stay at Hotel Chromatic, you'll be centrally located in Guatapé, within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This spa hotel is 27.7 mi (44.5 km) from Llanogrande Mall and 1.7 mi (2.7 km) from Parque Comfama.
Pamper yourself with a visit to the spa, which offers massages.
A complimentary full breakfast is served daily from 8:00 AM to 10:00 AM.
Make yourself at home in one of the 15 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with bathtubs or showers are provided.
When you stay at Hotel Los Recuerdos in Guatapé, you'll be in the mountains, within a 15-minute walk of Rock of Guatapé and Peñol-Guatapé Reservoir. This family-friendly hotel is 26.3 mi (42.3 km) from Llanogrande Mall and 0.2 mi (0.3 km) from Parque Comfama.
Take advantage of recreational opportunities offered, including a nightclub, an outdoor pool, and a sauna. This hotel also features complimentary wireless internet access, an arcade/game room, and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. A roundtrip airport shuttle is available for a surcharge.
Make yourself at home in one of the 108 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and bathrobes. Conveniences include phones, and housekeeping is provided daily.
When you stay at Bania Travels in Guatapé, you'll be on the waterfront, within a 15-minute walk of Rock of Guatapé and Peñol-Guatapé Reservoir. This ski hotel is 25.8 mi (41.5 km) from Llanogrande Mall and 0.4 mi (0.6 km) from Parque Comfama.
Spend the day on the slopes, or enjoy other recreational amenities, which include ski-in/ski-out access. This hotel also features complimentary wireless internet access and a picnic area.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk and coffee/tea in a common area.
Stay in one of 6 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Shared bathrooms are provided. Conveniences include desks, and housekeeping is provided daily.
When you stay at Hotel Bahia Guatape in Guatapé, you'll be 2.4 mi (3.9 km) from Rock of Guatapé. This hotel is 28.1 mi (45.2 km) from Llanogrande Mall and 0.1 mi (0.2 km) from Peñol-Guatapé Reservoir.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
A complimentary local cuisine breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Make yourself at home in one of the 20 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.
When you stay at Sotavento Cabañas in Guatapé, you'll be near the bay, you'll be a 6-minute drive from Rock of Guatapé. This hotel is within the region of Arvi Park and El Tesoro Shopping Park.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 8:00 AM to 10:00 AM.
The front desk is staffed during limited hours. Free self parking is available onsite.
Make yourself at home in one of the 7 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include free tea bags/instant coffee and complimentary bottled water, and housekeeping is provided daily.
With a stay at Glamping The Mountain in Guatapé, you'll be on the boardwalk/promenade, within a 5-minute drive of Rock of Guatapé and Parque Comfama. This hotel is 26.7 mi (43 km) from Llanogrande Mall and 0.6 mi (1 km) from Peñol-Guatapé Reservoir.
Pamper yourself with onsite massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and a fireplace in the lobby.
A complimentary local cuisine breakfast is served daily from 7:30 AM to 10:00 AM.
The front desk is staffed during limited hours.
Treat yourself to a stay in one of the 5 guestrooms, featuring outdoor private spa tubs. Your Select Comfort bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected.
With a stay at Casa García Rent Home in Guatapé, you'll be within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This apartment is 27.8 mi (44.7 km) from Llanogrande Mall and 1.8 mi (2.9 km) from Parque Comfama.
The front desk is staffed during limited hours.
Make yourself at home in one of the 14 guestrooms, featuring kitchens with full-sized refrigerators/freezers and microwaves. Your pillowtop bed comes with down comforters. 47-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and coffee/tea makers.
When you stay at VOLARE GUATAPE in Guatapé, you'll be in the mountains, you'll be a 1-minute drive from Rock of Guatapé. This hostel is within the region of El Tesoro Shopping Park and Lleras Park.
Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional amenities at this hostel include complimentary wireless internet access, a picnic area, and gas grills.
Enjoy a meal at the restaurant or snacks in the hostel's coffee shop/cafe. Local cuisine breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include express check-in, dry cleaning/laundry services, and luggage storage.
Treat yourself to a stay in one of the 3 individually furnished guestrooms, featuring private pools. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Kitchens are outfitted with refrigerators, ovens, and stovetops. Complimentary wireless internet access keeps you connected, while MP3 docking stations help you enjoy your music in the comfort of your room.
When you stay at Bosko in Guatapé, you'll be on the waterfront, you'll be a 5-minute drive from Rock of Guatapé. This ski lodge is 27.3 mi (44 km) from Llanogrande Mall and 0.6 mi (1 km) from Peñol-Guatapé Reservoir.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this lodge, which also features 2 outdoor swimming pools. This lodge also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Enjoy a meal at the restaurant, or stay in and take advantage of the lodge's room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. A complimentary full breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 8 individually decorated guestrooms, featuring minibars and espresso makers. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
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4.6/5
Outstanding42 Reviews
Price per night from: USD 392
Discover our handpicked collection of four-star hotels in Guatape
Welcome to The Brown, Guatapé, where the natural world comes to life in every moment of your stay. Nestled amidst the breathtaking landscapes of Guatapé, our hotel is more than just a destination; it's an immersive experience.Our philosophy revolves around the harmony of the four elements - Earth, Fire, Water, and Air. From the moment you arrive, you'll sense these elements converging to create a unique atmosphere. Each of our four towers is dedicated to one of these elements, ensuring that every guest enjoys a distinct and captivating experience.Our culinary offerings are a journey through the elements as well. Our four restaurants, each aligned with an element, serve dishes that reflect their unique qualities. At The Brown, Guatapé we are committed to sustainability. We use eco-friendly materials, and our printing is done on recycled paper. Every element of our hotel is designed to minimize our environmental footprint. The Brown, Guatapé is not just a place to stay; it's a journey through the elements.
With a stay at Hotel Verony Guatape in Guatapé, you'll be a 3-minute walk from Parque Comfama and a 3-minute drive from Rock of Guatapé. This hotel is within the region of El Tesoro Shopping Park and Medellin Botanical Garden.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.
You can enjoy a meal at the restaurant serving the guests of Hotel Verony Guatape, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Stay in one of 44 guestrooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads.
With a stay at Casa Linda Guatapé in Guatapé, you'll be in the mountains, within a 5-minute drive of Rock of Guatapé and Parque Comfama. This hotel is 25.5 mi (41.1 km) from Llanogrande Mall and 1.6 mi (2.5 km) from Peñol-Guatapé Reservoir.
This smoke-free hotel features hiking/biking trails on site.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 8 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected.
With a stay at Tau House in Guatapé, you'll be on a lake, within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This hotel is 28.3 mi (45.6 km) from Llanogrande Mall and 1.8 mi (3 km) from Parque Comfama.
Take in the views from a terrace and a garden and make use of amenities such as wedding services.
At Tau House, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Make yourself at home in one of the 16 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
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4.6/5
Outstanding71 review
Price per night from: USD 169
Hotels near must-see attractions in Guatape
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Explore genuine ratings and insights from real travellers to help you find your perfect stay
4.6/5
Outstanding
887322116We loved this hotel. They have about 16 rooms and it has a very homey feel. The manager is on site and always around if you need anything. The hotel is located on Guatape Lake and is absolutely gorgeous. We ended up staying here one night so that we can visit El Peñol and Guatape town and we’re really glad we did. Our room was huge with a hot tub on the balcony and views of the lake. The hot tub was very hot and perfect after the day of climbing the rock! Breakfast was very good. It was not buffet style, but a la cart and included . The gym had views of the lake and the hotel offers yoga, kayaking etc at an additional cost. Tau house is super peaceful and set on an idyllic back drop and perfect for relaxation! I would recommend staying here one night if you’re visiting Guatape.
GGuest UserTLDR: un paved road, no hot water for more than 50% of our stay, inaccurate menus, no remote controls in room, not water at all, and then no hot water again! Horrible, horrible, horrible stay!!! Just a waste of money and precious vacation time. We got here 2 days ago and we were very tired after a 3 hour journey to get to the hotel from Medellin. Be advised that the road is not paved all the way to the hotel. One would expect a Marriott hotel to at least have paved roads but here one must severely lower expectations. When we checked in we found out the luggage trolley was not working. That’s fine we helped the bellboy carry our things to the room. We get to the room and our next door neighbors were having a little get together. Normally this wouldn’t be a big deal but the walls here are paper thin. We could hear cars pulling up to the hotel entrance from our room. We switched rooms and unpacked, ordered room service and tried to take a shower but there was no hot water. We were too tired to deal with that so we got ready for bed. 20 mins later we get a call to tell us what we ordered wasn’t available, a call we should have gotten maximum 5 mins within pacing our order. The next day we still had no hot water so we called maintenance at 10am. Maintenance spent the next few hours trying to fix it. We decided to change our plans and stay at the pool since we couldn’t shower to go out for the tours we had planned. We thought this would give them time to fix it. 6pm rolls around and still no hot water. At this point we demand a refund and they offer to upgrade us to a room with hot water. We take the upgrade and there are a few kinks like: two TVs in the suite but no remote controls, espresso machine that isn’t plugged in and we had to call maintenance because the plug is behind a huge bookcase. We go to have dinner and the cocktails on the menu aren’t available because they switched menus but they still give guests the old menus. Lo and behold, by 2pm the next day we have no water at all. The hotel claims a pipe burst and they had to have it fixed so water was cut. A few hours later the water is back but no hot water AGAIN! This hotel is located in a warm climate but it gets extremely cold at night so hot water is necessary. Now we’re sitting in our room waiting for hot water. In total we have spent more than 50% of our trip waiting for hot water. This is truly unacceptable from any hotel, even less from a Marriott location. We thought this would be a relaxing and run getaway but it has been awful, stressful and a waste of time and money. The hotel is beautiful and the food at the restaurant is truly delicious but this place does not have its act together. The staff truly tries and it’s not their fault that the place is such a mess, they didn’t build the paper thin walls, they didn’t decide not to pave, and they didn’t install insufficient water heaters. This was all the owners and management so I don’t blame the staff. I think this place was opened
SSofíaGreat views in the rooms! The food is amazing and the place in general is very nice. The relationship between price and service is appropriate. It is a bit far away from the city and the airport so plan ahead before booking. Highly recommend!
At which popular hotels in Guatape can I try local foods?
Those who like trying local foods might want to consider staying at
Hotel Bania travels,Tau HouseandVivanti Resort
. There are lots of famous restaurants serving local dishes near these hotels.
When traveling to Guatape, which hotels have pools?
Summer is a great season to take your kids or family on a trip to Guatape.
Bosko,Tau HouseandBerakah Spa & Rooms
are popular hotels with pools.
Of all the hotels in Guatape, which hotels have the highest user ratings?
When traveling to Guatape for the first time, many travelers find it difficult to choose a hotel to stay in. According to Trip.com data,
casa hostal las palmeras,Hotel ChromaticandSotavento Cabanas
are popular hotels with high ratings, making them good choices for your trip.
At what hotels in Guatape can I try local breakfast foods?
What popular hotels have non-smoking rooms in Guatape?
Many guests care about the quality of the rooms they stay in and want to ensure that their rooms have fresh, clean air.
The Brown, Guatape,Hotel GuataturandLuxe Cabanas
are all popular hotels in Guatape with non-smoking rooms.