"Very old house, furniture that has not been replaced in at least 20 years, indoor safe is broken, TV is broken, toilet 🚽 has no seat cushion, just a magnetic toilet, making it impossible for women to use it, I negotiated with the front desk many times, and only spoke for 10 minutes I sent someone to repair it, then went to the front desk, and pretended to be serious about registering, but still no repairs were done. The food was the same for three meals, the outdoor swimming pool was beautiful, and the beach 🏝️ was beautiful! The bus from Varadero back to Havana only leaves at 8:50 am and 4:30 pm! The bus stopped and went, and it took about 4 hours to cover the 70 kilometers."
"The facility itself is a bit outdated, but everyone is satisfied except for the advantages! All the staff are friendly and the swimming pool and private beach are very good. Food tastes edible rather than delicious. I am satisfied with the price range :)"
"It was very pleasant! The team was always going above and beyond to provide us with a personalized stay. Mary , the housekeeper was amazing and always set up cute shaped towels to entertain my little nephew. Mercy , from Public Relations coordinated a welcome gift to celebrate my birthday. The entire team was amazing always smiling and happy to assist. Food varied and the chicken always delicious 😉 my fav. Thank you for making us feel as family. Despite the weather it was a pleasure staying at the facilities. Walking the beach on the afternoon is to died for. Great views from the 7th floor balcony. The Maitre and all the attendees at this Hotel which changed name now to Playa Caleta were amazing! Great customer service"
"Good resort, clean and modern. Theres restaurants, bars, small shops, pools and its on the beach. The rooms are modern, clean and big.
A bus is available for free to go to Varadero city on a daily basis, multiple times.
The people are approachable and helpful, very lovely people.
The food is diverse, meat and veggies. Tasty vegetables and fruits."
"The facilities were good enough for what you pay. I should not complain about the food since given the circumstances they did their best to keep us fed at all times. In fact, they offered a large variety of meat and veggies, desserts, etc.
On the other hand, for heavy drinkers, this place should be an oasis since you can have access to all the alcohol you want at all times. My husband certainly loved that fact.
Regarding the entertainment, the first night with dance performers was good, however, the second one with singers was not. I think they should work harder on this issue. If you want a get away from Havana, this is definetely the place to stay.
A very relaxing,enjoyable spot for honey mooners or loners who simply want to have time on their own.
"
"It was a different experience, I always travel with my family but this time I decided to go to rest and be alone with my partner, which was a bit difficult for me due to different episodes I had at the hotel. As for the service of the waitresses and shop assistants, it is very good, they really make an effort to talk to the clients and make them feel like family, the cleaning is quite good, but I must say that in terms of the food it leaves a lot to be desired, most of the Cold times, without dressings to season salads or vegetables, hot juices and without sugar, there was not a day when there was butter, mayonnaise, or any other sauce to accompany food or breakfast. There is no small oven to heat a toast or a piece of bread, the lousy presentation, if I am honest there was not a day that we ate well and that is mainly due to the little management by the managers, the rather superficial supervision and the justification with all the problems that there are right now in Cuba. Serving a hot dish or a cold juice goes beyond the scarcity that there may be.
The towel service for the pool practically does not work, we were waiting all day to be able to get the towels and be able to bathe, when we complained the towels appeared immediately,
Unfortunately they tend to justify what was wrong with all the economic problems that exist and that we all know. You pay for a 4-star hotel and receive 2-star service to a great extent."
"Exceeding expectations, this all-inclusive hotel is in a prime location, occupying the most beautiful beach in Varadero, Cuba, with first-class views and sea views. The front desk service is warm, friendly, thoughtful and meticulous, patiently answering various questions
All-inclusive hotel catering is available all day, which is satisfactory
There are also various theme activities at different time periods every day to increase interaction
The room is clean, comfortable, spacious and bright, and there is an outdoor balcony
Absolutely recommended resort hotel"
"hotel is using pictures of swimming pool, which they do not have. it belongs to other hotel and if you want to use it, than need to pay extra 35 usd/day per person. Breakfast choice was fine, room clean and with working AC, but...located between 3 night clubs/disco. that means loud music every day between 9pm and 4 am. Even strongest clubbing lovers were tired. breakfast and check in has place in other hotel. in general, I do not recommend."
"The room is big and clean. Three meals a day. The service staff is very friendly. There are various small performances. The room is well air-conditioned. Drinks are available all the time. The beach is very good. The sea water is very warm. Whether it is morning or afternoon, the sea water is not cold at all."
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.