Search Best Hotels in Cologne

I had a wonderful stay at Hotel and I highly recommend it. The staff was extremely professional and courteous, always ready to assist with any requests. The room was beautifully decorated and meticulously maintained. The bed was incredibly comfortable, ensuring a restful night's sleep. The hotel's restaurant offered a wide variety of delicious dishes, and the breakfast buffet was particularly impressive. The location was ideal, with stunning views of the city. Overall, I was thoroughly impressed with Hotel and would gladly stay there again in the future

During the exhibition, house prices rose sharply. I found this hotel with a good price-performance ratio. The service of the German brother at the front desk was great. When I checked out, I found that the hotel seemed to be operated by a Chinese. The room is quite large, can accommodate two people, the decoration is simple, the toilet is a bit small, the sound insulation is not very good, it has no effect on people like me who are easy to fall asleep, the rest is not lost, the hotel also sent a bottle of sparkling water Not bad! The transportation is fairly convenient. You can walk to the subway and train station in ten minutes, and you can also walk to the cathedral in a straight road, which can be reached in more than twenty minutes.

I was looking for a boutique hotel in cologne and thought of giving a try at this property. I had a good impression about the hotel after reading the reviews. 1. Let me start with the check in process which was smooth. It would be a good idea to ask your customers how the journey was or welcome to Legend hotel with a smile. Offer them the welcome drink, instead of just leaving it in the corner and expect them to notice it at some point during their stay. 2. Please never disturb your customers if they are eating breakfast even if you are not sure if they have paid for it or not. In my case I paid for the room and breakfast in advance at the check inn but I was literally asked to leave the breakfast room as according to their printout papers it said breakfast is not included in my stay. I had to show them the receipt of the bill which clearly said I paid for the breakfast as well. Any ways I left the breakfast room because it was pretty disrespectful the way chef talked to me in front of other guests. 3. Please communicate with in your team in advance so that there are no misunderstandings with your customers. 4. Rooms were nice and cozy. I would recommend the hotels because of the room not service. 5. Ask your customers if they would like to book lunch or dinner at your restaurant instead of not pointing at all. I didn't even know if there is a restaurant at your property for dinner until I saw people in the evening. 6. Tell about your hotel a little bit when they check inn like wifi password, breakfast timings, City map, Lunch and dinner reservations. Take some pride in customer service. I am sure your guests would have a better experience if you fixed the above issues, I run a luxury travel business and for me it's important for my clients to have a good experience while staying at a property.

The best hotel in Germany. The western restaurant on the second floor is especially amazing. You need to make reservations in advance at night. The details of the service are great. The hotel is the official designated accommodation hotel for the European Cup. I was lucky enough to see the England and Belgium players.

The location is great, close to the Cologne Cathedral. The superior room had a bathtub, but was quite spacious, 36 square meters. However, unlike most European hotels, there were no amenities. Shampoo, conditioner, and shower gel are all attached to the wall. You need to bring your own razor, toothbrush, toothpaste, and body cream. All of the information is available by scanning the QR code on the desk in the room. It seems that you can find out everything with just a cell phone, but I think that a hotel could do with more hospitality. The toilet had a slightly bad smell, perhaps because it had seeped into the tiles or the back of the lid had not been wiped clean. Also, the bedding, especially the pillows, had the unpleasant smell of someone else's head on them, which made me worry about whether the covers and sheets were being changed properly.

Great central location and very helpful staff! We were able to walk to all of the major sites.

Very modern furnished and the rooms are clean. Unfortunately, when we visit 21.08.2021 the mini bar was not equipped. But I think this is due to the Corona situation. Unfortunately there is no bar in the hotel. If you have thirst late evening, a drinking machine is available. Breakfast buffet is perfectly OK, but you should not expect a 4-star buffet now, but you get tired and the selection is OK.

Pros: Close to downtown, central train station and the cathedral can be reached by tram with one transfer. The spa area was good, with 7 saunas, 3 hot tubs, warm and cold pools and a steam room, so there wa splenty to choose from. One sauna is used for aufguss every hour. Cons: There is NO sound isolation whatsoever between the rooms. I could literally hear the sound of something plumping into water when someone was in the toilet in the next room. It sounded like the walls are made of thin cardboard. They also charged me 8 euros for a bathrobe and slippers, even after I explicitly said I would use my own slippers and they only handed me a towel as per my request. I think I made it abundantly clear that I didn't want to pay for a bathrobe when I suggested I would use my own slippers and a towel which was already in the room, but they still fooled me by handing me an extra towel and making me pay the full price. So it looks like they will take every opportunity to take those 8 euros from you. They should just say up front that spa entry costs 18 euros and not 10, because there is no way to avoid paying those 8 euros anyway.

This hotel does not care about the comfort of customers. We asked two days in a row if we could have extra pillows and we leave tomorrow and we still don’t have them. The air conditioning was broken and we reported it twice and it is still stifling and broken. We had to buy a fan at 16 euros so we could sleep. Housekeeping didn’t bother making the bed when they were in and there are pointless items like a shoe horn and a nail file but no shower gel, phone nor kettle/ tea/ coffee. You should write your needs on a post it and hang on bathroom mirror- but no pen! Smallest most basic room - fire hazard if you have 2 cases as you need to block the door to have a place to sit them. Appalling service, overpriced, uncomfortable and feel ripped off- and we only leave tomorrow! Stay away from this hotel- service is uncaring and rubbish- a girl just making a list of complaints from rooms on the front desk and doing nothing about them!

The hotel is less than 10 minutes walk from Cologne Cathedral. Clean, quiet and comfortable. Tipps wants: Make an appointment in advance for the terrace room. I arrived at the hotel at 3:30 pm. (Check-in starts at 15 o'clock). There is still no terrace.