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Very nice hotel, the room is very spacious for the price, and there are some free facilities such as gym, pool and hand football, there are two Lisquirrels and green parrots in the hotel, very cute, a little distance from the train station, not self-driving to pay attention, breakfast is expensive

My visit started out badly. I drove my car up to the entrance, got out, got my bags, threw out my rubbish, locked up the car and was coming in...when the person at reception came out an said ” You can't park there”. In English (I do speak German and my car was French). There was no: ”Hello” Welcome to Fritz Lauterbad” even if the next sentence would be that they were sorry but to move the car to the main car park. There was no ”no parking sign” and no apology for that. And then there was no offer to help with my bag. or actually even tell me where the parking was - I had to figure it out! I was not happy. I got back into the car, with my bag, parked it down the hill and then walked back up with the bags. second problem - I came in and was checking in to be told (by the same staff member) that the massage I had pre-booked a week before, and confirmed during the week, was not available! I asked why and was told a staff member was sick. I understand these things happen but I asked why the hotel had not told me, even by email, earlier? After I had organised my arrival and evening around the massage time. I got no apology for this. Again, I was a bit shocked. Then he said....” Don't worry though, we wont charge you”. I was gobsmacked - I would have hoped I'd nt be charged for something THEY cancelled! At that point, I was almost going to ask for them to cancel the whole room and tell them I would leave. I think I would have lost 80% of the cost though, so I didnt. My third complaint is less serious - I think there ought to be some explanation of how to use the spa facilities - I had to work these out for myself, and didnt bring the robe from upstairs, then didnt know how the day beds were organised etc. I worked it out by asking people (I speak German). Overall the hotel is lovely - lovely saunas and pool, great views. And you absolutely must eat there, as the food is really outstanding. I only wish they did more light meals and snacks at the bar (do they? I didn't think so): I was on my own and sitting through a 3 course meal at a set time was probably more time than I needed to spend doing so. This is a popular hotel, and can see why given the location, walking trails and views. But the service experience I had was disappointing on that Sunday. I should add that Monday was far better in terms of check out experience; and the restaurant staff were very good and when my TV didn't work, it was fixed right away. Hence ”some” service. not all.

The hotel is in a relatively central location and the traffic is convenient. (Slightly far from the main fire) The room is very small, the visual inspection is really 7 square meters, but it is very clean. The bathroom is modern in style and the shower is comfortable. Underneath the hotel is a fine dining restaurant where breakfast is also eaten. There are many fruits to choose from in the morning. The person in charge of the hotel is very good. If you go to Freudenstadt later, you will consider this.

The hotel has two sides: on the one hand, the main house is very tastefully furnished (and renovated), very beautiful restaurant area and for a hotel of size also a wellness area with sufficiently large pool, On the other hand, in some rooms (partially superior rooms) absolute renovation bust! Old, wacky room doors that do not close properly, balconies that have been waiting for renovation for at least 20 years. It would be urgently necessary to radiate the (black!) concrete plates with a high pressure cleaner and to remove the former white wood, from which the color is flattened. However, these rooms are not reduced in the price, but you pay the full price. There is no price performance here. Furthermore: it is a hotel and not a ethological or natural art museum. Ergo should be the main feature, not the design. When questionable monkeys take the night table that holds a giant filament candle that blinds in the eyes, it's just a side. Also a depletion table of ural root wood, which does not stand on a drink glass because of such unstable, brings nothing but design! The staff were very friendly around and we had the luck to be able to change the room - thank you very much for it, we were very happy after that, even though the street was right next to it and quite noisy at the morning. (Maybe you could set a 30er-Zone over the city of Freudenberg - noise protection?) Breakfast was good and varied, good coffee! We can recommend the hotel in part.