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Beautiful and quiet hotel in green with free parking on the opposite street. Rooms are modern and clean, breakfast buffet in the small, home-owned restaurant/bar with good quality, although viewable at selection, yet sufficient. A smaller house of the number of guests, therefore no mass deal, which is a plus point.

We were in the seminar for three nights and were happy around. The hotel is located directly at the Kurpark and in front of the Salu. There is direct access from the hotel to the thermal. The hotel is very well reached with public transport. The staff was very attentive and friendly through the bank. The room was large enough and clean. Despite the location on the street it was pleasantly quiet. Breakfast was great, with many vegan options. No plastic packaging!!! There is a mature energy saving concept. I can only recommend this House further!

We have visited Hotel Bergstrom many times since early 2000. We have always enjoyed the well maintained and well organized hotel. After this stay, not so much. I am aware of 2 years of COVID fatigue and staff shortage. However, when we make a reservation we expect full accessibility, our de luxe room could not be reached by us because it lacked elevator. We got a different room, all fine however, this room was located to the party street where nightlife ended 0230 and cleaning and transport started 0500 so much for the sleep. I am not overly fixed on clean rooms, however, please remove the obvious layers of dust- repair what is damaged. This makes the first impression so much better. Bathroom was first class. We are used to having the Marina cafe open all day- now limited to evening only, so sad. For breakfast only one waiter, should be more staff at hand, and please keep loud disagreements at the kitchen out of guests reach. Finally, for check out-more staff on work, to wait 15 min for check out is to long a wait. So there is work to be done if you are going to keep your 4 star rating.

The hotel lobby enters with a certain expectation. Put a 4-Sterne-Superior sign next to the entrance. The disgust comes quickly, the highlight of the jewelless lobby is ..... a billiard table! The disappointments go on. The young lady at the reception welcomes herself or says little good day. After a short valuable pattern she says with an unexpressed face: What can I do? The following conversation is exclusively about selling us special services. Do you not want to book breakfast too? ( in the neighbouring hotel). Also the use of the adjacent parking deck has recommended you, costs only 19 Euros per day, I should pay the ticket best at the hotel. When I pointed out that the parking deck was a price of 15 euros, she said that the price was increased, the sign had to be exchanged. AND THAT IS LYIGHT! Since I distrust the woman now, I preferred to pay the parking fee directly on the parking deck. And I paid EUR 15 per day! The fact that you are being lie at the reception to generate additional revenues, I have not even experienced, but it is suitable for the overall impression of the house. The booked De Luxe room was large and had a modern large TV. Otherwise, weakly cleaned, a room corner, in which apparently once a seat had been standing, was empty. The crossed mattress was made to bear by a very thick mattress. Apparently with regard to the reception staff, the reception remains unsatisfactory until 13.30 hour in the morning. So the staff does not have to hear the complaints of the departing guests. We have travelled many times for decades. This house is one of the worst three.

This was our second stay with this chain hotel. We knew to only expect the basics. The room was clean, and the bed was comfortable, but the pillows were disgusting. So flat, ragged, and worn. The two panels of double glazed windows were effective, and we did not hear any noise from the railway line that we could see from our window. It was a freight line and had very few trains. The passenger line was located further from the hotel but still within walking distance. The old town was within walking distance, and it contained many eateries. We were able to get boiling water from the restaurant in the morning to make our own coffee in the room. We had our own mugs and provisions and bought bags of ice from the Shell gas station (10-minute drive). The hotel room only contains 2 extremely small paper cups, about the size you would use for mouthwash.