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The staff is super friendly. The newly renovated rooms are B and B standard. Now it's renovated there. It's definitely nice. Come back.

The environment is really good

I was at NH Schwerin for just a short one-night stay. I arrived about 9.30pm and the restaurant was shut. So Vanessa on reception was super helpful in trying to find a local food delivery service. However none were available so Vanessa managed to arrange bread and cheese from the kitchen. She was very helpful indeed.

I had stayed in this house before, even a few times, but a long time ago. Now I was shocked, because the way the property is run down is very scary and also very disappointing. What is fine as before: the location in the city is good and the Wi-Fi worked. But that was unfortunately already the positive experiences this time. The reception is only staffed until 22:00, so the concierge came right away also with the saying: I'm out of here, it's time to go home. Room card and bye. In the room, which at first superficial glance seemed fine, there were then the really disappointing surprises. And: A room change was now no longer possible because of the missing concierge. The main defect was the bed: Apparently the mattress is broken, because about 1000 nylon rods with a length of about 1mm pecked through the sheet when you sat or lay on it. That's how a fakir must feel. A pincushion of the finest. Every time I turned around I was awake with pain, so after two hours I decided to sleep the rest of the night in an armchair. Next to it, the facade spotlights shone into the room, and the darkening with blinds and curtains, which were not wide enough, worked only partially. Some of the furniture was really broken and the smoke detector was only visible as a socket on the ceiling. Next to it a lively cable tangle, which was obviously not built to the end. Also in the area of the corridors everywhere a considerable renovation backlog: letters of the lettering were missing, scuffs on the walls. The next morning at the reception, I complained about the night in the seating to the lady, who also tried to appease that problem, but could not or would not respond to my request for a 50% discount on the room rate. I also could not accept a free breakfast due to the upcoming customer appointment. My colleagues thought that I should have been fully reimbursed for the ”night”. A subsequent mail to the administration resulted in a 10% discount on the price. In summary: I think a new owner or management that will make the Plaza into one again, an it is urgently advised. It used to be a good hotel, but now it feels like the old GDR: no one cares anymore because no one owns it.

Herr Janke, is such a kind man we meet him after our orginal hotel had double booked on us for our wedding!!! We visited his hotel highly stressed and not sure how we were going to make our wedding happen. We were meet by a very calm and helpful gentleman. Who was able to secure rooms for us and also give us several ideas for our wedding. We viewed several rooms which were spotlessly clean and looked very comfortable. Most if the rooms are overlooking a small type of courtyard and very quite. It is excellent value for money too. Love the fact that he runs a honesty policy for the beers you comsume there are fridges that you can help yourself to beer and then tell staff on check out Schewerin is a lovely city well worth a visit. Yhe location of this hotel is excellent right beside the trams and the castle. Jennifer

A very good hotel in the old town, the price is not expensive, the service is better, and it feels great value

This is a lovely hotel and very deceptive from the outside. My husband booked this trip & it didn’t disappoint. Schwerin is a small town, with very cute alleyways and I was unsure of the type of accommodation that would be available. We did have issues with finding parking but eventually used the parking house which charged about €10 per day. The entrance to the hotel itself gives off an old vibe but when we reached our rooms it was completely the opposite. One room had a large entrance hall, and off that the very large bathroom (just with shower) and an equally large bedroom. The other bedroom was more open plan, large and spacious again with a large bathroom containing a bath & separate shower cubicle. The decor was modern & minimalist but practical. It was quiet at night, even with the windows open. The only thing that bothered me was the automatic light that switched on when you had to use the bathroom. The minute you opened the bedroom door into the hallway of the suite, the light went on which lit up the bedroom. Not so good for the other occupant. We did have an issue with the room not being made up on our first morning & staff were apologetic and had our room seen to & replaced our towels. We did not eat at the hotel. But the restaurant looks good. We are already thinking about Christmas markets in Schwerin and hopefully staying in this hotel again.