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Sehr gemütliches kleines Hotel mit herzlichem Service und einem hervorragenden Frühstücksbuffet. Die Auswahl eines Zimmers mit Balkon war eine gute Entscheidung. Der Frühstücksraum ist sehr gemütlich, im Wintergarten untergebracht und es ist eine einladende Atmosphäre. Unser Zimmer war relativ neu renoviert und in behaglichen Farben gestrichen. Lediglich die Matratzen waren für unser Schlafbedürfnis zu fest, da hätten wir uns etwas weicheres gewünscht :-) Wir sind eben sehr verwöhnt, mit unserem Wasserbett zu Hause.

The location is great as it is just next to Rostock main train station, and the hotel offer every guests free local transport pass, a nice gesture for visitors in town. For area of improvement, I think the hotel should have evolve from traditional practice(strictly check-in after 2pm) and allow early arrival guests to check-in as long as room is available.

During a recent stay I had a health issue and called the front desk and spoke to one of the staff. She (sadly, I forget her name but it had an eastern European ring to it) was absolutely superb; she called an ambulance and the paramedics knocked on my room door only 20 minutes later. They let themselves in (as I was immobile) and took me to hospital. While I was in the A&E department I called again and the same lady made sure that room service would collect my belongings from the room and take them down to the front desk, where I later, after being released from hospital, was able to pick them up. The MotelOne staff deserve full marks for making sure a very difficult day did not turn out to be a really horrible one. My sincere thanks!

We spent a prolonged weekend in this hotel and were excited! The staff is very customer-oriented, friendly and premature. Our room was large enough, equipped and clean. The interior is “the hamer”! But look stylish and really beautiful. The mix of modern, nature and colors has been mega successful. The wellness program offered we have of course also used. Massage and (small) swimming pool directly in the hotel. The arrival went well, the hotel is located something outside of Rostock, but very well to reach. Our room was equipped with a double bed, safe, TV, night table, luggage, desk, the bathroom was equipped with shower, washing table, toilet, oven, make-up mirror, soap, shower gel, shampoo. Fast and friendly check-in and check-out. The staff in the restaurant is top trained and advanced. The staff in the restaurant is top trained and advanced. The food would be allocated to the high class. The price/performance ratio is appropriate. The breakfast buffet was “the knocker”! Sufficiently available and also regularly made. The only thing missed a small smack was the time frame that was allocated so you had to look at the clock. The swimming pool in the hotel is a little small but sufficient for a wellness weekend. The offered massages were pleasant, but we were used to something else from our domestic massages. (As a woman I would have preferred a woman to be a massage woman. But that's my personal “problem”.) Price-performance ratio: Very good We'll certainly come back again.

The location is superb, right on the main shopping street which compensates for a lot. The hotel itself is OK, but best for sleeping, don’t expect anything above basic standard. Not super clean either, but not dirty. The small two-bed room was very warm already in May, but the windows could be opened. It seems as if several hotels share one reception, the rooms are in another building than the reception. A restaurant (Leon’s) is also part of the business, we had to drop the key there as the reception was closed Sunday morning. Breakfast not worth 15€, go to a nice café on the main street instead. Parking nearby under the shopping mall Rostocker Hof, 15€/24 h. Nearby street parking is hard to find. Construction work on the streets in May 2022 messed up the GPS navigation , but good signs helped.

I feel a little sad for this property. A former Steigenberger, it opened more than 25 years ago and you still can tell, a lot of money was spend on the interior back than. But that, as mentioned, was more than 25 years ago! The now Vienna House faces a lot of competition by new hotels (Ana, Premier Inn, Motel One) or recently renovated one (pentahotel, Radisson Blu), so they just can't carry on with the 1990's style - it definately needs a makeover. Wooden furniture with dents and water marks everywhere, yellowed lamp shades, stained walls, carpets and ceilings... it's just not state of the art, anymore. Wifi was very unstable and we encountered an hairdryer without a protective grid which was a security hazard. That said: we slept great as our superior room was totally quiet and we really enjoyed the huge breakfast buffet. Staff was overall courteous and we were granted late check-out for no surcharge. The hotel's location is central with several tram lines just a few meters away and only a short walk to the pedestrian zone. Would me return? Yes, we would as the rates do reflect the outdated hotel's interior and the pros still weigh more than the cons.