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It's easy to find, and the food is good. The room is very cozy

The reservation was made last week via a booking portal for 3 nights. The effort to cancel breakfast again after the reservation was inappropriately high and it was a huge time-expenditure. At the check-in it was not even documented and had to be removed again and it was repeatedly required a correction of the bill. Duration: 30 minutes! A AMEX card is not accepted and had a further workload on Monday morning with more than 10 calls. At the end of the hotel has decided to accept after many hours. The decision maker was not handy at the time. Neither to clarify in the morning nor at check-in in the evening the reception was occupied and you had to wait a while. This stress and effort is hardly feasible in the external service. The hotel is located directly on a very frequent street crossing and a very special charm. The separate entrance reminds a little of the passage of a train station. The rooms are small and spartanianly furnished without a great demand but clean.

Very clean new and modern. The hotel was very quiet which was nice. Unfortunately they could not offer food in the evening and had to rely on take away food. Thankfully the hotel staff were helpful in advising where to order food from. Also very helpful on my check out day as i couldnt work at the office I was given late check out which was great.

Super good hotel, very close to the guest company. Key hotel facilities are great and great value. Breakfast and dinner are also great, breakfast is ten euros, it is not very rich, but it is also very good, it is recommended!

Unfortunately super disappointing. We spent in this sending hotel 2 nights including our wedding night. Had even ordered a expensive photographer and videographer tomorrow to take a picture and photograph with us. We had clearly set out with the hotel in the forefront which room we wish for it, orally and in writing. We were even in the room before and I showed photos of another Getting Ready in our wish room that I wanted for us. The hotel has shown us and confirmed this room in the local area, also in writing. You can imagine our horror when we arrive on the day of check-in afternoon and this room was just ”paid” to people who spontaneously asked it on the same day. Without any conversation with us. It was even in the system that we reserved it, and then the lady at the reception probably held a telephone conversation with the booking manager who had to get fully out of the air and never have to say, that he has given us another room because we wanted a bathtub. We never wanted a bathtub or even just talked about it. My husband measures clearly over 2 meters, The max 1,40m long bathtub in one of the other rooms doesn't interest us at all. Absolutely difficult in addition to the organization. And then, the room was away, there was absolutely no room at the same level. Instead of the room with greater over 3 meters of ceiling height and to the garden exit, then a much smaller room with 2.50m deck height with windows went out to the industrial area. And in this room the Getting Ready Shooting took place with the expensively paid photographers and videographers. Whenever I see the photos I get angry because wedding dress including dragon now decorately hangs to the industrial area in front of a window and the ceiling is on the ground. I really find a uglyness for a hotel that is so high. And unfortunately, we had planned to have a address in the hotel next to the expensive Getting Ready where we will spend our wedding day every year in the next few years. Also that - linked to this disappointing memory - is not of course Option more. Really disappointing. The owners have never turned in and apologised or similar. Damage! Therefore zero of 5 stars.

One particular night staff member should not be working in hospitality. A personality where growing fury is the response to a guests confidence or a request for a receipt that he couldn't fine. Extreme views that personally I would recommend having him put on the country watch list. A made a clear request for housekeeping and even communicated this with the general manager in person for NO HOUSEKEEPING. This was met with a room cleaned by housekeeping. And after the house keeping manager tried my door without an invitation and I told her the door sign clearly refers to no disturbance, and then while I am talking downstairs to the general manager she or someone is busy reaching under my pillow and provokingly has refolded my long johns and then put them on the TOP of my pillow to say. I have been here, I am not happy. General manager refuses to give me a refund after offering a breakfast for the housekeeping manager trying my door with a no housekeeping sign on. I was told there was a 'misunderstanding'. A decision that grants housekeeping to do what they want without repercussion. The attitude is 'we don't care'. If he really cared he would have immediately said 'Correct, unsatisfactory, you clearly said you did not want housekeeping and they have gone and done it anyway. Any reasonable person would deduce this is a two fingers to you. Or something like that.” Only twenty years ago we paid at the end of the stay. I certainly would not have paid for one night if I had the choice to pay at the end. Back then there were hardly any issues. Hotels were waiting for your payment. Female front staff member also did the, you want this, oh you mean that, you mean that with cream, oh you mean a new this, with that and this as well but not that and forget the other. So sad. And an unnerving creepy amount of ong term stayers. From my experience, hotels where there are no corridor cameras and many agency staff and long term stayers there is an increase in likelihood of hacking. I have found out it is easier than it seems to get hacked. Use your phone for calls and internet if you can outside the grounds of hotels and look out for strange setting changes and a black small dot on your icon bar. It means someone is currently accessing your location and the rest. Twice I went into the corridor from my room and twice a nearby door quickly closes. Coincidence or something more. The feeling of the place is ”something not good is about to happen soon”.