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We were there as a family, 2 children, 2 adults. For the first time to positive: - Top location in the volcano. Who wants to drive sport (tennis / walking / bike) is golden here. - Very good gastronomy. We booked breakfast for the choice at the buffet is top. Even in the evening we had a double buffet, for everyone was something. - Kids Club very recommended, the children felt well and were super cared. All matters were addressed. - Sport and Spa area very good. - friendly and always endeavoured staff, regardless of what area we were. Unfortunately, these positive points were overwhelmed by the lack of accommodation. Therefore, only the three stars (and only because of the above points!). We had a holiday house Ahorn. Even the arrival there was not invited: spine tissue at the door, a dark entrance. When entering the apartment, a muff came directly to the front as if there was no one in it for a long time. The tape floor in the entire apartment (except the entrance area) is not even modern. What uses me allergic-friendly bed linen when old tape is everywhere? ! In a room the moisture passed through, bed covers were wet, a hardly existing hang could hardly be closed. The bathroom with shower was badly cleaned, dirt and spiders under the ceiling. At all, bathroom and kitchen felt very long no longer cleaned. All in all a frechness, such a accommodation is not just to offer cheap. We wouldn't go to the accommodation for the first time. When we finally told what we thought of the house, we were told ”the floors are now being gradually renewed”. This will not be enough to make the apartments attractive again.