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The staff was not at all welcoming or friendly on arrival which I found surprising because I had heard Denmark is rated as the happiest country in the world. There was a bit of a language barrier maybe compounded by my ears being plugged due to our long flight in from the US, perhaps Americans are not welcome in Denmark. I was instructed to place a parking placard on my dashboard for parking in the lot. I did have it there but on a sunny afternoon I took it off the dashboard and placed it on the passenger seat because it was causing a reflection on the windshield that created a blind spot when looking for on coming traffic on the right. I forgot to place it back on the dashboard so a couple days later I got 2 tickets, totaling $250 which I had to try to pay before catching my flight out of Denmark the next day. Fortunately some Danish friends explained how to handle it through the banking system there. When I had a chance to talk to the clerks who were at the reception desk they thought I would probably get a refund but the next morning, when checking out the supervisor was said no refund and she was very cross. The hotel was in a nice setting and clean enough but I would not recommend it based on the reception being very unwelcoming and the ticket situation so disturbing.

Very nice surroundings where you can walk and enjoy the nature. The hotel offers conference rooms and that is arranged perfectly. The staff is very friendly and the hotel is clean and maintained well. Two important improvements needed in my opinion: 1) there is no option to choose from different meals, it is just ‘served as it is’. For me this is not convenient as I have allergies and don’t eat fish. They also just fill your glass with wine during dinner without asking. That is a big “no” for me! It has nothing to do with “exclusiveness” or “luxury”. It’s just not right. 2) the heating in the room cannot be switched off and the window could not open. I woke up in the middle of the night overheated. Why are you doing this, it is very uncomfortable and I don’t understand. Please don’t do this.

Stayed for the second time, very good hotel! The environment and breakfast are very good, very design! Originally set for two nights can not be refunded, because the next day the snow worried about travel difficulties plus the Spring Festival and the hotel front desk to discuss whether you can refund one night's room rate in advance, very happy to agree and wish me a happy New Year! Very warm heart!