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I was very dissapointed with the service at this hotel resort. I wouldn't recommend paying or staying here for what they are worth. My husband and I booked 2 nights in late December. When eating breakfast, you had to wait to be served. There was no buffet style or waiter waiting to offer assistance like other hotels. I did not like the fact that you had to wait on them. I enjoy getting my meal and the portions I desired and also having a waiter close by to bring additional items and monitoring the breakfast bars. We also decided to go to the spay area to use the jacuzzi and enjoy some relaxing. But our relaxing time was interrupted by another guest family with a crying toddler. The front staff were not able to manage the situation. They never asked the guest to leave so that others could enjoy the peace and quiet. It was horrible! We had to leave because the kid wouldn't stop crying. Also, I was shocked at how expensive all the services were. I live in Houston and I would pay a cheaper price for a massage than I would at this hotel. It was shocking to see how expensive everything was compared to what they have to offer. I did enjoy the grounds but that was mainly it. This place is defintely a tourist trap.

Let me premise this review with I very rarely leave reviews. But the Hotel Sangay and their wonderful staff deserve a 5+ ⭐️ review. From the start of making my arrangements, Vannesa was attentive and thorough with the booking process. Vanessa made sure that upon our arrival we were greeted warmly and made us feel like we were home. We had a room with jacuzzi that looked out at the waterfall and it was amazing. The room was exceptionally clean and very comfortable. Vanessa and her team worked with my husband to arrange a surprise romantic dinner for us in the area of the restaurant that looks out to the waterfall and it was spectacular. They went above and beyond any expectations that I had for that evening. They put rose petals around the area we dined in. The food was exceptional and the staff provided exceptional service. We had a grilled sea bass with a clam sauce, fresh salad & some yuca fries. The desert was also amazing it was an apple tart with some fresh fruit cream. Vanessa helped us arrange the perfect amount of tours for us to get to know Baños and it’s surrounding towns. Every tour operator was professional and very knowledgeable. She arranged everything ahead of time so we knew exactly what to expect. I even threw her a curveball and wanted to go horse back riding very last minute on the last day of our stay and she arranged it without a problem. On our last evening at the hotel we had a couples massage. My husband had the Masaje Abhyanga & I had the Shirodara. Both were spectacular and relaxing. The warm oil they use adds an unexpected layer of luxury & relaxation. I highly recommend both. I also would like to mention that Martha Alban de Warmington Owner/President & Sasha Warmington General Manager were very much a part of ensuring that our stay was exceptional. Overall our stay @ The Sangay was AMAZING!!! I highly recommend visiting Baños, Ecuador and staying at the Sangay. Thank you to Martha, Sasha, Vanessa & the entire Sangay staff for an amazing visit, we will be back!!

Booked with parking included but when we got there told no because only ”compact” cars are allowed and we had a minivan. This was not disclosed upon booking. Told breakfast served at 8am but it wasnt. Breakfast was never served. TV very old and small. Looked like a computer size screen. Shower took 10 minutes to get warm. Staff not at all pleasant or accommodating. Only good thing is location which is walking distance to many places.

I love this place! Located downtown, a few minutes from bars, thermal baths and restaurants (although the food at Selina's is delicious!). Whether you want to chill at the accommodation or go for an adventure - like rafting, you are in the right hands with the Selina staff! With the help of Quito Bike Tours, we went on an amazing trip, from seeing waterfalls to a beautiful park up in the mountains filled with flowers and some huge swings. I can’t wait to come back here one day.