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If there is one place that should be the standard for service and hospitality, this hotel is it. Absolutely incredible place, with incredible hospitality. I stayed 4 nights and really wished I could stay longer. Mario and Nadia treat you like family and take care of you every minute of your stay. The service, the homemade fresh delicious breakfasts, the location, and the rooms were all 10/10. Mario went above and beyond from the day I reserved until my last minutes to make sure I was happy and taken care of, checking in regularly. He was very responsive, and so so helpful for someone coming here for the first time. He suggested many amazing restaurants based on my dietary restrictions, and even helping to call and make reservations for me daily. Nadia is also a gem of this place, her smile, service and delicious food will make anyone want to come back. The rooftop has great views and is a great place to enjoy your coffee and relax. I will dream about this place until I’m able to come back again!

Ww had a pleasant stay at Alta House Begur. The location is excellent, offering convenient access to the charming town and surrounding areas. The room was spacious and comfortable, providing a relaxing atmosphere after a day of exploring. The breakfast was good, with a nice selection of local fresh and options to start the day. The only suggestion I have is for the hotel to provide clearer information regarding parking—specifically, where to park and how to navigate the parking process. This would enhance the overall experience and make arrival even smoother.

This is our third trip to this beautiful hotel and part of Spain, and we will definitely be back. The hotel is so clean and the owner Bernard couldn’t do enough to make your stay wonderful. The breakfasts in the morning are fantastic, made more enjoyable sitting under the Mulberry trees. The pool is so tranquil surrounded by lovely trees and gardens. This year we had dinner three times in a week, the food is very good with a choice of three courses or tapas. All the staff deserve a mention and are so pleasant and helpful. Thank you so much Judit, May, Jose, Alina, Ana and all the housekeeping staff, the rooms are spotless!

I’d like to start with the positives, although there aren’t many, and each comes with a caveat. The lady at the front desk is great. Her manner is impeccable, and she always speaks with courtesy and professionalism. She handles everything with ease and a positive attitude. It’s clear she takes great pride in her work, but she can only work with what is given to her. The hotel features a spa with a steam room, sauna, cold plunge, and jacuzzi. However, when we visited, the sauna was not working, so we were left with only three functional amenities. On the upside, the spa was quiet during our visit, which allowed us to enjoy some peaceful moments. The location of the hotel is another highlight. It’s set in a tranquil, picturesque mountain area, providing a beautiful and serene environment, perfect for those looking to escape the hustle and bustle of daily life. However, there were several disappointments during our stay. The hotel is advertised as an adult-only establishment, but this was far from reality. Over our three-day stay, we frequently saw children running around, using scooters, and dining at the restaurant. When we raised this issue with the staff, they informed us that children were only permitted in the restaurant. Despite this, we noticed a family staying in one of the rooms (between rooms 11 to 15, though we aren’t sure which exact room). From the pool area, we could clearly hear a little girl screaming, which directly contradicted the hotel’s adult-only policy as advertised on their website in CAPITAL LETTERS. Our experience was further soured by a shockingly unpleasant check-in. We arrived at 9 PM to find no lights guiding us to the reception and no staff to assist us. There was a man behind the desk at a computer, who took his time getting up and did not greet us or say good evening. Although he found our booking, he struggled to assign us a room, leaving us standing at reception for at least 20 minutes while he sorted it out. Parking was another issue. The hotel is supposed to reserve parking spots separately for hotel guests and restaurant customers, but this policy was neither respected nor enforced. This lack of organisation added to our frustration. It seems the hotel is desperate for money and willing to compromise every principle it was supposedly founded on. The room itself was very basic, offering only towels and shampoo. There wasn’t even a box of tissues provided. The room had a strange smell and felt extremely plain and unwelcoming. The daily room cleaning service consisted of new towels, and that's about where it ended. Finally, we had lunch in the hotel restaurant. Options for vegetarians were limited; however, the food was very good. Compliments to the chef, who is let down massively by appalling service. We could hear the waitstaff swearing and complaining to each other, as well as having conversations about former employees—completely unprofessional. The level of service you experience at the table is your