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Hey just writing this quick review as we have only arrived today after being petrified for weeks wondering what we were walking in to. I just want to reassure everyone who are planning on visiting soon, that our 1 bed apartment is SPOTLESS huge in size and has gorgeous views, the staff have been super friendly ensuring our room was ready for us hours before check in time. I plan to update on our departure x

We visited last year with our son so wanted to return here with our twin daughters also as we knew it was clean, safe, great location and the pools are warm. We had another great stay. We had requested a ground floor room and really hoped we weren’t facing the building work as family rooms are to that side. Room was perfect position! Easy access to both pools and breakfast room, ground floor and no building work seen or heard. All the staff were very friendly but particularly the lifeguard (we heard someone call him Gilbert so may be his name?) and Ava/Ana on reception who were just fantastic so helpful and so friendly. Breakfast is 8-11 which allows you time for a lay in and check out is 12! Great timings so you’re never rushed. Fab food at breakfast, especially the fried eggs and never a queue for anything. Many thanks and hopefully we will be returning again soon.

We stayed in a Luxury Deluxe sea view room with hot tub. The room wasn’t huge and massively lacked storage especially drawers. It also lacked in surface areas. The view from the balcony was spectacular and the hot tub was lovely. The bed was the most comfortable I’ve ever had in a hotel and the variety of pillows were just lovely. The Tv had a few English channels. I loved the illuminated vanity mirror over the sink. The main negatives for the room were the fact you needed to pay for the safe. The mini bar was stocked but was not free to all inclusive. Usually the mini bar is stocked in most hotels and the first lot of contents free then you pay if you want it restocked. We removed the contents and bought our own from the spar around the corner. I was shocked that there were no bath robes and slippers, especially that the room had a hot tub. This is the first hotel I’ve stayed at that they haven’t been provided. The worst part of the room for us was the lack of privacy in the toilet. It’s just a glass sliding door and leaves nothing to the imagination unfortunately. The food we found to be fantastic and the best we’ve ever had at an all inclusive. The coffee at breakfast was lovely and really liked being able to have a takeaway coffee it was a lovely touch. The lunch particularly at Champs bar was fantastic the food was cooked to order and hot and fresh. The staff in champs were absolutely fantastic. The staff in the buffet restaurant were so friendly. The drinks here especially the cocktails were really good. The service at B Lounge was very slow and on one occasion non existent. We went in one evening and it was almost empty with about 6 tables worth of guests. We waited over 20 minutes and gave up and left as we weren’t served despite getting the waiter’s attention on a few occasions, and also going to the bar to be told sit down and a waiter will serve you. We never drank in there since and went to Champs instead. The bands they had on in the evenings were great. The pool area was lovely and you could find loungers at any point during the day. No sunlounger wars at this hotel. All the staff at the hotel were absolutely fantastic, we loved the “we happy” animation teams guy who does the aqua aerobics and activities. Was suprised to find out on check out that the all inclusive stopped at 12 check out time. We didn’t leave for the airport until 5pm but didn’t arrive until 8pm. Never experienced this on any other hotel. We’ve always been allowed to use all facilities until you leave. Would advise you to check your bill on check out as I had a bill presented to me for drinks charges in Champs that didn’t belong to us. We hadn’t ordered anything that wasn’t included in the AI package and checked the time of all inclusive ending and disputed it as we were back to the room each night by 11:30 and AI finished at 12:30. These charges were removed but i can’t understand how it happened.

We have just returned from a week’s break in the sunshine. The hotel was really great Food choice was excellent and was always being refreshed. The restaurant staff were so friendly too. Thanks to Salim who looked after us so well. The entertainment was good too. Plenty of sun beds without the need to reserve one. We paid for a superior room so ended up on floor 5 overlooking the pool and beach. It was well worth it as our balcony was in the sun all day. One slight negative. food was not available all day to order if you skipped breakfast or lunch which meant we could not order a snack before we left for the airport as we had to leave just after the restaurant opened at 1.00 pm which was too rushed. Would definitely go back again though.

Stayed here for a week in December and it certainly wasn’t the hotel we were expecting it’s meant to be a 4* but really it’s only a 2* pushing to a 3*. Room in block 5 and really small, food in the main restaurant was cold had to heat most things up in the microwave which wasn’t ideal. Swimming pool was meant to be a heated pool in winter but it was ice cold you couldn’t even get into it which wasn’t good with two teenagers with us. The only positive things I have to say about this hotel is the staff they’re so friendly and helpful, when we booked this hotel in January 2024 it was called Be live experience and reviews were great but since it’s been bought over and a name change it’s definitely went down hill. Everyone we spoke with have all said they’d never book this hotel again even though some of the couples had be going to this hotel for years but they’re definitely not going back again due to the drop in standards, I for one will not book this hotel again only upside is it’s in a great location and on the beach front but so are a few other hotels which I will book in the future.