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The whole thing was…fine. Entrance to the building looks fairly grand and other people on our transfer going to other hotels even commented on how nice it looked but unfortunately the more closely you looked, the more you saw. We paid extra for a My Favorite Club room which meant our room was right by the pool - possibly the closest of all of them. The room was okay, bed reasonably comfortable and had a fridge as well as coffee making facilities. There were holes in the curtains, yellowing all around the bath and chips in the painted tiles. Bed was squeaky. It was fairly obvious that the refurb in 2019 had been very surface level. Plenty of coat hangers but no drawers or shelves for your underwear etc so a lot of our stuff stayed in suitcases. There are two pools not including the little kids ones. Very cold, but once you were in you got used to it. Unfortunately there were missing tiles everywhere, bits of the floor coming off and the build in jacuzzi in one of the pools looked as if it hadn’t worked for years. My biggest issue with the pools was safety - the ladders to get in and out had come away at the top on a number of them which meant they had a great deal of movement when using them. I initially thought this was a weird design flaw, until I found two ladders that stayed put. The sunloungers were also the most uncomfortable I’ve ever found in a 4* resort - just a thin bit of material and no padding or anything. Food and drink - incredibly repetitive but it’s an all inclusive so you expect some level of that. Biggest issue is was frequently things were wrongly labelled - there would be pepperoni pizza below a label that said “margherita” or noodles labelled as “veggie noodles” that had bits of chicken in. Cocktails included in the AI were from a machine and had a very synthetic, syrupy taste about them. If you’re a beer drinker you’re fine, no complaints about that from my partner at all. The My Favorite club itself was nice and you were able to help yourself to bottler beer, spirits and wine. The outside area in the evening however was very dark as although there were several lamps these were rechargeable and never had power. The beach was beautiful. Two sun loungers cost €15 for the day and the beach bar was reasonably priced. We only went once during our 5 night stay however as it wasn’t part of the hotel (so the AI) and the walk back up was long and very steep - I strongly advise anyone who isn’t particularly steady on their feet or physically fit to not undertake this walk. We had a nice time during our holiday, and I’m not saying it was a bad place to be, but I think there were a number of things this hotel could have been doing to improve it. The last two hotels we’ve been to we’ve already rebooked to go back, this one we haven’t and won’t.

There are plenty of plus points about this hotel, but it would only be fair to mention a couple of the factors detracting from the experience too.. Staff from the word “GO” were pleasant, friendly and helpful. Maids, receptionists, pool guy - everyone Impact of the property was highly impressive and will be even better when the piazza outside is finished. Pool was great, although it didn’t open till 10am, so no pre-breakfast swim Sun lounge was pleasant. As with the pool area there were plenty of sun beds The rooms are large, and mine on the 8th floor had a lovely sea view. The balcony was equipped with very comfortable furniture. Another nice touch was the free electronic digital safe A couple of things were annoying - the shower head was mounted so high that the jet went right over my head (5’11”) unless the flow was almost nothing. The fridge had certainly seen better days. The basin wasn’t mounted well and clanked against the wall. No microwave. The thing I found most frustrating was the lack of Wi-Fi. The reception staff must have sick of people asking about it. Hope it gets sorted before too much longer It’s a pity these small factors let the overall experience down. I did hear that there are some rooms that have been renovated. I sound like I’m whinging, but I’m not trying to. Overall I was happy and value for money made it a good experience