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Simply lovely staff Where do I begin? We stayed in the Bahia and had stayed there and the Triana hotel over 10 years ago. Yet the welcome was lovely and they kindly gave us a free upgrade to a balcony room. Turned out the next day the whole place was full with multiple SEN sports groups, yet it was lovely and quiet. The apartment consisted of a bedroom, bathroom and a living/dining/kitchen and of course the balcony which overlooked houses and the sea in one direction and the street in the other. The apartments are the sister building to the hotel, so the facilities are shared. Opposite is a 'Chinese Bizarre' and you are a 5 minute walk from Maxi Dia supermarket. Although you are self catering do give the hotel restaurant a go. E15 buffet for lunch or dinner and E8 for breakfast. We had dinner twice and they brought out crusty fresh gluten free bread for me. There is grill station for fish and chicken. A massive salad choice, lots of different traditional Spanish dishes along with pizza and pasta. Plenty of fruit, desserts & ice cream. Wine and soft drinks are reasonably priced too. Prices in Spain have increased but the Lo Pagan restaurants and bars are reasonable. The hotel bar is frequented by locals and they sell pizzas and sandwiches, shoe football games and large spirits with mixers at E5.50 We went end of may and the pool bar wasn't open, but the unheated pool was. It was cool but not cold and very refreshing! You can hire towels at E10 refundable deposit which they refresh at no extra cost. I left my glasses at the local spa and the staff kindly contacted them and organized a taxi to go and get them. All 3 receptionists were BRILLIANT. Really chatty. The older lady spoke perfect English, the two younger ones were quite as fluent so I got to practice some Spanish with them. Everyone is treated as special which makes this place one I thoroughly recommend. I will be back as soon as I can afford it

First time at this hotel but have used many hotels over the years in this resort as a four-star hotel I would rate it on the lower four stars staff was a little hit and miss at times left standing for nearly ten minutes with ice creams in my hand? and one evening i was the second person at the bar the barman knew I was waiting but managed to serve five customers then walked away i had to call him back to request bar service, Pool area was nice and clean with clean fresh towels and always sun loungers empty pool was the best outdoor pool it was like a bath ( only open this year July August ) could have stayed in it all day long the lifeguard spent a lot of time on his mobile which is a concern when you have small children in and around the pool area. the kid's entertainment lady? well, she may as well have not been there we had an active two-year-old in our group and she never once approached us the. we stayed in both front sea view rooms and also their apartments. sea view rooms were nice but a little dated and I have to say the beds were the worse hard beds ever like sleeping on concrete? if you don't have a back problem when you come to leave you will have not 4-star beds at all. the apartments appear to sit around the corner away really from the hotel down a local street they offer ground-floor or first-floor apartments ground floor apartments are not very private even with the small hedge in front the hotel offers parking but lots of on-street parking around the local area if you do not mind a short walk the beach is a flat easy 10 minute walk away so to the mud baths. the spa within the hotel was a little expensive but very nice and the saltwater pool offers something different but please remember hats and googles

The room was very acceptable except the beds were basic and quite hard. The pillows were of poor quality . We had a view , but unfortunately it was of the desalination plant opposite. Air- Con very good . Safe in room free and worked well Breakfast was extremely poor and bland . No fresh fruit the first three days - only tinned . Then only melon and banana , next day kiwi !! A treat !! Considering the area we are in we found that hard to understand. No omelettes just fried eggs. One day actually started cooking my own as the chef was no where to be seen . Pre cooked scrambled eggs - there for the whole service . Bacon and sausages swimming in grease . Hard boiled also available. A selection of of sliced bread , no rolls etc . I think you get the picture. Coffee machines were good . Selection of various coffees , hot water and milk. When we got here the hotel was extremely busy. Wedding on the Saturday. Outside area /pool was cordoned off to “hotel guests” On the Sunday still busy , again “outsiders” came in for a child’s confirmation and pool party , so wasn’t again available for residents . My biggest disappointment was how ever after using the outside pool for nearly 4 days , I was told it was closed until July !! It was cordoned off . I complained and was told the pool had been closed all the time , they had no knowledge of the other use and if I wish to use it “that was my responsibility “ . we had to use towels from the room The Spa was “free” and part of the deal and I have to say was the highlight of the stay. Although the other reviews were spot on it’s in no doubt in decline . The area is rusty , the walls plaster and paint coming off . Being salt water and hot it needs constant maintenance I guess - clearly still not getting it . After Monday the hotel was extremely quite. The staff focus on service is non existent- no eye contact always looking at computer screens and no care or answers to enquiries. We didn’t eat in the hotel - not sure anything was available to be honest. There was no bar person except if you pressed a bell . The Hotel is situated as well we knew , right on the outskirts of town , but there are a few places to eat out locally ( rose Indian restaurant) the very best . There is also a “petrol station “ across the road that serves good food , beer and coffee . I know doesn’t sound great but worth a pit stop ( very nice people) . The walk into town is a brisk 20 minutes. As with many Hotels it could be great with the nature environment and beauty but it seems that there is no will and desire to be so .The management have lost their focus. I would come back to the area , but certainly wouldn’t come back to this tired, uninspiring place and quite frankly I’m not sure they cared if I did or not .