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Amazing resort with the most accommodating team…I was lucky enough to book the upgraded Level1 room accommodation which include a lounge in the lobby as well as a full breakfast in the restaurant. You check in at the club lounge and the team is available 24/7 to assist. Restaurants and bars are equally good and only a short walk to the main marina of Porto Banus. I highly recommend this resort for anyone coming to Marbella/Porto Banus.

From the moment you check into the Red Level you are made to feel very special with a huge smile from the team, a wonderful welcome and a glass of bubbles, the magic and making of memories begins, staying here feels like a dream, this place is FAULTLESS! The pure luxury of every detail is 5 star plus. The hotel, the beautiful array of fresh flowers, the location, the view, the room and above all the service. Our room was spacious, clean at the level of luxury you would expect, wonderful views over the picturesque grounds, balcony with wonderful sea views. House keeping staff, very attentive very respectful we loved our fresh flowers, daily chocolates, fresh fruit and water. Each and every member of the team has a smile, nothing is ever to much trouble. Everything to make our stay extraordinary good. All members of the team are amazing as individuals and professionals offering their guests remarkable service. The guest Red Level service/reception is always eager to help with anything you need. Rafa the pool concierge and the team are all excellent and can make anything happen around the pool. Noelia, The General Manager is incredible. The way she interacts with her staff and guests which contributes to the success of this hotel. Noelia makes sure that all the guests are treated with the utmost care and does everything within her powers to make the guest’s feel welcome, she always has time for everyone even with her busy schedule involved with running this very successful hotel. We appreciate the extra mile Noelia always goes in order to make our stay so wonderful, Noelia is always around and about in the Hotel very much managing with a hands on approach. We have stayed in this hotel for decades having also tried some of the other 5 star hotels in Marbella the Gran Melia Don Pepe is definitely 5 stars all the way if not more. We returned a few months ago with our family who also love this hotel, such wonderful memories for us all. My son and daughter call this place their “Jem of Marbella” Breakfast in the Red Level is delicious, nibbles and snacks are served throughout the day. We love the champagne bar just to chill in, you can sit here for hours and just enjoy the peace….. and the champagne! Bardot restaurant overlooking the pool area is great for lunch, sit in the shade or sun and enjoy the most wonderful freshly cooked pizza or a full on steak meal if you desire. You must try Erre the main restaurant in the hotel for the most perfect evening out. Delicious food extensive menu, gorgeous wines and very attentive staff a perfect night for us all. As usual we celebrated our anniversary in Tahini the Hotels Japanese restaurant absolutely 5 stars probably our favourite restaurant in all of Marbella. Tacha the beauty saloon within the Hotel is as you would expect, “One of the best” we had a fabulous treatment each whilst we were staying, making this a must do for every future stay. All in all the team made our stay very special, we wil

1. Out of all the accommodations we stayed in during our 10-day trip to Spain, it was the most expensive but the worst 2. I paid in advance (including breakfast), but I went to check-in, but I said there was no payment, and I stood there for over 30 minutes. At this time, it was around 9:30 p.m. 3. Reservation details + card details + receipts, etc. are printed and shown. The staff tried to resolve it with the reservation company, but it didn't go well. He said he was sorry and said to go to bed, got the key and went to the room (moved by car) 4. I received two keys, but both of them opened the door. My husband got in the car and went to the front desk again to get them, but in the meantime, another one was missing. 5. I have to go to breakfast the next day, but no one contacted me to see if it was resolved or not. Since the hotel reservation company settled with the hotel, they said to go eat. 6. On the 1st day, after breakfast, they asked me to pay, and they said it was included, so they said yes. 7. On the 2nd day, I was leaving after breakfast, but the staff chased me out and asked me to pay. 8. I'm sorry when I check out, nothing to say

Great location, big rooms, decent breakfast... Nonetheless very noisy from the activity in the lobby to the neighbors walking around...

This 3-star apartment hotel is better than many 4 stars hotels we have been in. The staff was kind and helpful and parking was available. Pool view from the room was nice and so was swimming in it. The room had nice furnishment and a possibility to cook for yourself. The lobby bar was also nice and pretty. Cleaning was good and the cleaning lady polite. The location was very convenient at the city center. Overall value for money was good. If we visit Marbella city center again, we will come back here!

It should be a better five-star hotel in Marbella, but the experience is average and will not stay again. The picture of the Ctrip suite does not match the actual situation. It is actually a sofa in an ordinary hotel room, and the room has a musty smell. Ctrip indicated that it will open in 2020. I thought it was a new hotel. The actual decoration is relatively old. I don't understand why it is a hotel opened in 2020. The front desk service does not meet the five-star standard. The procedures are completed in the morning and the room card is picked up in the afternoon. There is a person at the front desk, very slow, and waited for a long time. The advantage of the hotel is that there are many restaurants, it feels good to eat at night, the location is by the sea, and the walk is very comfortable.

Paid for club premium suite as per the picture on their website. Four poster bed, lovely terrace for our wedding anniversary. What we got was no four poster bed, the smallest terrace I have ever seen. You practically have to climb on the table to get to the chair it is that small. In fact the superior rooms which are not suites have bigger terraces / balconies. When we complained we were promised a suite change to the 4th floor (bigger suites) on our 2nd day. We told the hotel we would be out for the day and not back until 9:30pm. They told us the room would be available. When we got back to the hotel they had given it to someone else, no apology, just “nothing we can do as not available”. Appalling customer service. Club premium suites are not the same as the pictures on their website and as they vary in size. The website is very misleading and this suite is not as advertised. Suites also give you the use of a “premium” pool which only has 8 sun loungers (not enough) and is certainly not “premium” by any standard. We are still here for another 3 days but would not recommend this hotel, they are very disorganised and the customer service requires significant improvement. Pictures attached for comparison.

A great budget friendly hotel 15 minutes in a taxi from Puerto Banus. For people visiting with families, bear in mind people will use this hotel for hen and stag parties to save money instead of stopping in the more expensive Puerto Banus so you may experience some noise of people coming in late. We didn't spend a lot of time in the hotel, except when we arrived and relaxed around the pool bar for a few hours the jugs of Sangria were great! The hotel seems like a really great hotel for children with a small waterpark with slides. The hotel food was of a good standard. Rooms were spacious and clean.