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The overall feeling of the hotel is very good, but it seems that the service or some things would have been better last year

Yesterday, I just arrived at the time and I couldn’t decide whether to book this for three days. I originally decided to bring the baby before leaving or to come by myself. Because it takes four hours to fly in Geneva, I am afraid that he will not be able to make it on the plane. [Laughing R] [laughing R]j hotel half bag, Just say that you have to pay for breakfast and have a late lunch. [Like R] Thank you for upgrading my room and allowing me to have a small swimming pool with my own slap. This hotel has two large pools and a children's pool, the hotel is not very green and looks very clean. Three restaurants, buffet, Spanish restaurant and a Fusion restaurant. The buffet is not booked, the other two have to be booked in advance but it is also free. The back door of the hotel can be directly connected to the sea by brushing the room card, or you can go to the seaside. They are restaurants, bars and shops. You can imagine how lively it will be during the peak season. And this street is so long that you can walk 40 ➕ minutes while walking, eating and drinking all the way. The roadside is a five-star hotel. You can see the swimming pool and restaurant of other hotels. You are ready to change to a hotel next time. [Laughing R] c The food is not bad, it is still very cost-effective compared to Switzerland, and the taste is good, I am satisfied [Laughing R] The front desk will give a map when checking-in, It’s quite convenient to want to go to traffic. [Come on R]z Overall, it’s not bad. It’s recommended [okR]

Our fabulous week here has come to an end! What an amazing hotel, friendly staff and beautiful surroundings. Rooms Clean and spacious with fantastic views of the surrounding area. We stayed in the main hotel. Food Plenty of choice in the buffets for both breakfast and evening meal. Highly recommended the Krystal restaurant. The food there was a cut above! Staff All the staff are friendly and helpful and go above and beyond at this hotel. Pool Area Plenty of choice of pool. It is true what others have written about the towels being left on the subbed for hours, preventing others from getting to the infinity pool. This would be my one and only recommendation to sort out. All in all a fantastic week at the Riu. Will definitely be back.

Great location but the hotel is too dark, and lacks any atmosphere. There is no information pack or anything in the room that explains about the hotel and what is available and I thought this was very poor for a so called 5 star hotel and I have never experienced this before. The de luxe double room, although a decent size is a terrible design - you go to the seperate toilet (next to a great shower room)and then you have to go to the sink, which is in the middle of the room by the wardrobes. How unhygienic is this!! Despite paying over £3000 for a 7 day holiday, this hotel charges you for the large four poster style beds by the pool if you use them and if you use the roof top beds and infinity pools, that will also cost you 50 euros per day. They had an A la Cart menu in the restaurant for breakfast and dinner but this was very poor. 4 times in seven days they had no Advocardo’s. Twice I asked the chef at the buffet counter what the fish was and he did not know. Signage at the buffet counters is very poor - these were often mixed up or not there at all. If you have a severe nut allergy this hotel is not for you. They have a dress code in the restaurant in the evenings, but this is not in force, as there were many occasions where men were allowed in wearing shorts….so no dress code at all! They have a decent sized gym, but it’s right next to the smoking area. Smoking is not permitted in the bedroom and balconies we were told yet nearly every evening we could smell cigarette smoke if we left our balcony door open. Complained but no action was taken. As far as I can tell by reading all the reviews for this hotel, some of the complaints that I have made have been made by other people, so the company is clearly not acting on these. This is why I have only given them 2 stars, which is very poor for such a great location. Change of management needed clearly!

Just had a week at club vista serena and it was a wonderful experience from start to finish. The apartment was excellent and exceptionally clean. We had a first floor apartment, the patio area was great to just relax, it had a sun shade which was a bonus! The pool area was very clean and well maintained. The Venice Pool bar is also excellent and reasonably priced, the staff are very friendly and nothing is too much trouble. The food is fantastic! All the staff at club vista serena were most welcoming and friendly and nothing is too much trouble. The apartment was cleaned daily. I really can't think of anything negative about club vista serena. I would definitely return without hesitation.

The beds were very uncomfortable or I would of returned to the hotel the beds moved on wheels and were very squeaky even if moved slightly , I did mention but they didn’t seem bothered , also the family pool bar staff never acknowledged you standing there just ignored you whilst putting out glasses we were all inclusive and hardly had any drinks the children’s entertainment staff were excellent but not much in kids club going on location was ok needed a bus though