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We have spent 4 days staying in this hotel, we do not usually go to 3-star hotels but with the high demand that was on the island we decided to stay here. The hotel is a small but comfortable hotel, the room and bathroom were clean code access is comfortable to not have to walk with the typical key. The only thing I put is that there is a sales machine, to have water or something to eat.

Checked in by Laura on reception who was lovely and gave all the information needed. I stayed in 1125 one bedroom apartment with baloney view of the front of the hotel. Room had everything you needed for self catering as I was travelling alone. I had issues with my key card then the actual lock didn’t work I had to go to reception but Raffaella on reception she quickly called maintenance to come and look at it to fix. The pool area is so lovely, relaxing and well maintained. I didn’t eat in the main dinning all so I cannot comment on the food however ate at the pool bar a few times which was good and a good selection of drinks. All staff was friendly especially the ones at the pool bar and very accommodating. They made me feel safe especially travelling alone as a 25 year old girl. Ciutadella is a 25 min walk or you can get a taxi or the 64 bus for €1.60. Ciutadella is beautiful and has array of restaurants and bars to choose from. A small beach next to the hotel I couldn’t believe how clear the water was. Finally Alexandra, I believe she was the hotel coordinator asking everyone how they was doing, gave recommendations and just had a good conversation with her. I will definitely return

Initially I was in a room which was extremely cramped (I am a slim person and had trouble moving between the bed and the desk), the A/C did not work, the fan did not work, the seal on the glass door did not work - which flooded the bathroom, the vent in the bathroom did not work. After having to plead with the front desk staff for a different room and bring up the website which says that there are A/C and working fans, which was initially dismissed by the staff, I was moved to a different room which had all of the same issues except the fan in this room did work. Unfortunately the new room did not have any outdoor space and the vent for my room was located next to the plumbing for what I can only assume was the entire hotel because the sound of water moving was constant. I was informed by the staff that the A/C was not turned on - so that was an outright lie in advertising; then told by the staff to open my window if I wanted cooler air; when I opened my window while taking a shower, about 45 bugs entered my room and were on the ceiling so I was not able to kill them and had to have them in my room for the rest of my stay. On top of all of this, I had a stay with 2 rooms for a total of 17 nights and the staff would not give me any bottles of water that are part of the rewards program. I was point blank told by the staff that if I checked out and checked back in that I could then have the water, as it would only be rewarded during my next stay, but not during.