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We are a family of 4, parents and adult children, with a Great Dane. We were going to Andalusia and we wanted a stop near Bilbao. We found the Palacio Urgoiti, which met all our criteria: accessible to PRMs, because I am disabled, dogs allowed, rooms with terrace. It is an old renovated palace, with a decoration with a slightly old-fashioned charm, which gives it a lot of character. The rooms we booked were very large, bright, with a furnished terrace overlooking beautiful landscapes. The bedding was perfect, the bathrooms were ultra modern and very well appointed. We only had one problem: our mastiff is my emotional support dog and as such she can go with me everywhere. However, we were refused access to the restaurant in a very unpleasant manner: although I explained and showed the medical certificate giving me the right to a service dog, the man in charge of the restaurant was downright rude and didn't want to hear anything. So we went to the snack bar, but there, the height of the tables and stools made access extremely difficult and uncomfortable. I think we should explain the law to this obtuse gentleman, so that he allows service dogs in the restaurant. This was the only downside in our stop at Palacio Urgoiti, which is truly a superb establishment that we highly recommend!

The Bilbao Holiday Inn Express had helpful, friendly staff and great checkin. The room and bed and pillows were better than I expected. But in the morning I found bites on my faces and hands. They may have been from a spider, but for sure they came from a pest. I was there to deliver a presentation at a conference. I itched, and the swelling was obvious. I hope the management sprayed that hotel. I complained to a nice staffer at the desk. I said, their ad promised to make things right if the hotel was not clean. No, there was no compensation. I might try this hotel again. But I am bringing DEET to spray it first. Bilbao is a lovely city.

Close to the airport. The hotel has a free shuttle to the airport, which is very convenient. The rooms are relatively new, the decoration is simple and the configuration is relatively simple. The whole is still relatively clean. Breakfast is simple and there are not many choices.

Gran hotel situado a las afueras de Bilbao (a 10 min en coche) de la que llegas impresiona lo grande que es y tiene gran aparcamiento exterior para los coches. La recepción está bien, además siempre dispuestos con una sonrisa a atender a sus huéspedes. Los pasillos limpios y bien iluminados y una habitación decente y correcta para un hotel de 3 estrellas. La habitación estaba en el quinto piso y tenía una jarra (que se calentaba enchufando) con infusiones, café y galletitas de desayuno de cortesía, el baño tenía dispensador de jabón tanto para la bañera como el lavamanos. Contaba con secador de pelo y climatizador, aunque echamos de menos que tuviera mini nevera y caja fuerte. Tenía vistas a unas pistas de pádel y un mini Golf. Se escuchaban un poco los aviones cuando pasaban pero no era nada que molestara para dormir. En general una buena experiencia

Hôtel un peu défraîchi et près de l’aéroport, d’une église dont le clocher sonne régulièrement et de l’espace communautaire où se font les festivités de la ville de Loiu. Nous avons eu du mal à nous endormir car il y a eu des bruits de fête très bruyants jusqu’à 1h00 du matin. L’hôtel est loin du centre-ville de Bilbao. Les chauffeurs de taxi ne savent pas comment s’y rendre. Par ailleurs, le personnel était fort sympathique et l’atmosphère agréable.