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I was very pleased with the friendliness, cleanliness and price, the employees were very curtious and very helpful, I had a lovely room with a balcony which was on the 9th floor, clean and tidy, towels changed each day also sheet, lots of entertainment on each night as well as a night club for the more energetic. Lovely food, with a very wide selection. Would definitely recommend

The apartment was pretty good and had the basics like a small kitchen, washing machine, etc. It could definitely use some renovation, but overall everything was fine. I was on the 8th floor and the view from the balcony was really nice. There is also a rooftop terrace which is great. Location is good, you can easily walk to the farmer’s market and city centre, and there is also a bus stop in front of the building.

We had high hopes for our stay at the Silken Atlantida Santa Cruz based on the reviews however we was left very disappointed. The pro’s is that the hotel is in a good location, a quick 5 minute walk from the bus station and there is good shopping around and nice eateries. The bed was comfortable. Breakfast was really good with a great buffet selection. The con’s - overall this hotel is poor value for money the rooms are average size for a city centre, we paid extra for the ‘executive’ lounge. We have been lucky enough to have experienced executive lounges in many hotels around the world and this executive lounge is the worst! It’s just on tap coffee ( you have to take your own cups that are supplied in your room) with fruit ( well just apples) and ‘pastries’ (pre packaged tiny single muffins and single pre packed biscuits ) there isn’t even any fresh milk. In a usual executive lounge you are proved with unlimited snacks and soft drinks through out the day with unlimited canapés and alcoholic drinks early evening for an allotted time slot. You really need to rename what you are offering as it is definitely not an executive lounge. The air conditioning in the room was non existent, the room was uncomfortably warm despite having the air conditioner on ‘full’, the lobby areas around the hotel was colder than our room. The room really lacked any little extras, there wasn’t even any glasses in the room just paper cups never mind any complimentary water, tissues, or extra pillows again in the booking we was told we had a pillow menu?!?! In the bathroom there was no light over the shower and the wall made it difficult to get in and out of the shower. The shower gel was to the end of the bath away from the taps I assume to make it easier for house keeping to refill but there was no non slip *****s so anyone with a disability or who is unstable on their feet could be liable to slip. Seriously I’d give this hotel 3 stars at best mainly for the location but it certainly isn’t a 4 start and in my opinion it really wasn’t worth the €113 we paid.

Our airline cancelled our flight from Tenerife South Airport at the last minute, and rerouted us via the North airport the next day and we had to very quickly book our own accommodation for the night. Booked through Bookings.com pretty much based on proximity to the airport as we had a very early flight the next day. After all the stress of the day the reception staff were lovely and welcoming. Our room was massive and well equipped. We eat at the hotel and it was good and also very reasonable. Due to the early flight and the clocks going forward we were a little anxious that we would set our alarms incorrectly or they wouldn’t update overnight. The night receptionist said he would do a walk up call for us and also would have a grab bag for breakfast waiting for us, as well as organising a taxi. The call happened and the breakfast bag was waiting for us with the Taxi. The staff couldn’t have been more helpful and made what was a very stressful time very pleasant, thank you.

The room was clean and beautiful, the beds super comfortable. A kind person and good service.

Unexpected wonderful place to stay, with a very cozy lobby, clean rooms, very good breakfast, truly polite personnel and nice smells and music all over the place. I enjoy every minute. An interesting selection of wines and the city view from the terrace complete the hole picture