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Chose this hotel as its away from the centre and the noise. The hotel is a 4 star, and an international feel to it. There is a parking just outside. A nice swimming pool in the sun and a good spa. The room is very big and the beds humongous. Good size wardrobes, mini fridge, big bathroom with no amenities. It needs a refurbishment but we found it good value for money. Good breakfast buffet

This is one difficult review to write as I always like to say as many positive things in my reviews. However, this has to be said if only for the hotel to improve their service and/or re-evaluate their culture. I was excited that this hotel was a Melia hotel because we've stayed in Melia hotels in Spain before and were very happy with our experience. Here is one beautiful, modern hotel that we looked forward to staying in especially after our Camino Walk. I checked in our group of 9 ahead of the others and was efficiently attended to by Pilar and Lourdes at the Front Desk. The hotel offered a lovely breakfast spread. That's where all the positives stop, I'm afraid. That night, we booked for a late dinner to celebrate my son's birthday and the end of a tiring Camino Walk. While seated at the long table in front of the bar, we were subjected to very rude treatment by the waitress named Marta. When one of our companions asked for an extra soup bowl, she said it was impossible. To give her the benefit of the doubt in case there was a misunderstanding in language differences, my friend asked our Spanish tour escort to ask the waitress for our bowl. The next thing we saw was our tour escort being rudely treated by the waitress speaking to our tour escort at the bar, telling him off. We understand some Spanish but what we saw from the body language and our tour escort backing away from the wait staff spoke volumes. He was being harassed by the wait staff. All we asked was for our tour escort to ask our waitress, Marta, in Spanish for an extra soup bowl. And we saw very aggressive behavior directed at our tour escort. She handed our tour escort a sauce dish, not a soup bowl, that's how offensive she was. When he told Marta that he wanted to deal with another waiter Christian (the other wait staff who was also there with Marta) told him, pointing at Marta, ”she's the boss”. Where was customer care in this scenario? If Marta refused to attend to our needs, why couldn't Christian attend to us? Two of us went up to the bar to talk to Marta and Christian when we saw what was going on. When I asked her what her problem was, Marta glared at me and said she didn't speak Spanish and went away. I took out my phone and typed on Google Translate: ”Be kind. You are in Customer Service. Where is your manager?” I showed it to Christian since Marta refused to deal with us. A bit later, Pilar from Front Desk came and talked to my friend and me. We told her that we didn't want trouble but that this massive, massive failure in customer service must be addressed. Pilar was very defensive of the wait staff but she did listen when we insisted. When we asked for a manager, or the Officer-In-Charge, we were told that there was no manager on hand. All the staff, all, covered for one another. It made us wonder about the culture of the company. To make things worst, 2 of our orders were not served and we were charged for the orders. It is a good

The hotel is very nice and the rooms are comfortable. The location is next to the city stadium, the surrounding greenery is good, and there are plenty of parking spaces. But there is a little distance from the ancient city of San Diego, which takes 5 minutes to drive.

We had a wonderful stay at Hotel Alda San Carlos upon completing the Camino de Santiago. The room was clean and comfortable. We were pleasantly surprised that our room, which was next to the elevator and facing the street, was very quiet. Lots of hot water in the shower. The hotel is an easy walk to the Cathedral. The staff were gracious, welcoming, helpful and responsive. Added bonuses: the bus to the airport has a stop just across the street from the hotel and the Victoria Market just up the block has delicious fresh produce, chocolates and pastries!

Chose this hotel for overnight as on outskirts of SDC for easy get away next morning. Situated high on a hill the rooms face the courtyard or the pool/ tennis court, town and busy road. Super easy parking. Decor is a bit 80s time warp, but the hotel has a slightly faded grand hotel layout with sitting areas about, wide corridors and spacious rooms. we took a family room so we had 2 double beds for a bit more space rather than 2 small singles. Due to Covid the room was a bit stripped down...no kettle, minibar, robes, slippers, notepad etc. Very clean. Got a complimentary bottle wine but no corkscrew to open it. Good basic buffet breakfast with plastic gloves to wear to use buffet. Simón, who checked us in was charming and very helpful giving us all the useful info. Good wifi. Did hear some noise from nearby room with kids going crazy but just a few hours in the evening. Wonderful huge size bath. Great linen and pillows and very comfy bed made for good nights sleep. Would use again. If you want to open windows ask for a room facing the courtyard so there is no road noise. Room service limited hours but came fast and was delicious. Very good value for what we paid and a great night's sleep.

We were a group of 16 pilgrims walking the Portuguese Camino. We finished our Camino in this albergue for its tranquility. It is up a hill which could be tuff for injured pilgrims but worth it. Out of the chaos of Santiago. We had a meeting in the yard to wrap up our Camino. It was lovely. We had single room which comes with a sink. There is a market downstairs with a cafeteria, lundry and full kitchen.