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POSITIVES The reception staff were friendly and welcoming and as we arrived a little early they directed us to the poolside bar to wait whilst the room was prepared. Once ready, we discovered that the room was clean and well-maintained with powerful aircon and comfy beds. The bathroom contained lots of towels and a range of free toiletries. The kitchen had a working fridge and microwave and the balcony had a terrific view of the pool and beach. The poolside bar serves a small portion of free tapas when you order a round of drinks. The price of 1 large beer or a tinto de verano with 3 soft drinks was less than £8 which is incredible. The tapas was tasty as well. There are a range of shops, cafes and bars around the hotel and beach access is literally across the path at the rear of the hotel. The pool area was clean and well-maintained and the water slide was good fun for the children. You never had to fight to get sun loungers as there was plenty of space. The restaurant (we had breakfast and evening meal included) served a wide range of foods, and the breakfast includes pancakes, cereals, continental style and pastries along with unlimited hot drinks. It was clean and the service was friendly and prompt. LESS POSITIVE This hotel is a destination for Spanish people to go on holiday, so most of what is in place does not cater to those looking for a Spanish holiday ‘for Brits’. This isn’t as much a problem for me as I love Spanish culture, but many of the staff did not speak English and the Animacion team provided all their entertainment in Spanish which might leave British children a little left out, although ours were able to join in with party dances and the late night pool party. The evening meals in the restaurant were predominantly local dishes geared heavily to seafood and the like. I’ll eat anything but my wife is a fussy eater and if you or your family like to eat nuggets and roast dinners you will not find that available here. My children found there was always one thing they would eat but weren’t spoilt for choice. The room decor is a little dated but who really cares when it’s just a base and you should be out at the beach or by the pool anyway! NEGATIVE The poolside bar does not provide any kind of snack provision such as chips and sandwiches as the tapas and drinks are served from a high end restaurant. This was disappointing as we like to enjoy a beer and some chips by the pool for our lunch. The language barrier with our waitress meant we’d asked for a menu which there was no point receiving as we couldn’t order food to be delivered poolside anyway, but she wasn’t really able to communicate this with us and we sat their waiting for an order we never could have had. But again, we should be learning to speak Spanish better! I’m not entirely sure LoveHolidays researched whether this hotel is suitable for Brits wanting the ‘Brits abroad’ experience so if you want that you’re best sticking to Salou or Benidorm. My family and I

The hotel is old and in need of renovation and investment. It doesn't reach four stars in any way. The service depends on the staff that assists you. Some few are very helpful, others the opposite. The logic of some things is not understood, for example, the indoor pool is open on Fridays and Saturdays until 8 p.m., the rest of the weekdays it closes at 6 p.m. Unfortunately it was the only pleasant place since they were windy days and you couldn't go to the beach. When I asked why they wouldn't have it every day until 8pm, no one could give me a reason. I filed a formal complaint but no one answered me, and it was probably because they don't care. Most of the staff are temporary staff and it shows. You are not going to eat quality products either. The attention there is not good either. The rooms are noisy and with the idea that the tourist must be happy and entertained, the music or whatever show is played at high volume until after 12 at night, the rooms that face the pool have to suffer that lack of consideration. For the locals it will be acceptable, but obviously it is not for everyone who stays there. It is not a cheap hotel, and if they do not improve all aspects of service provision and facilities, they will lose customers until they disappear. El hotel es antiguo y en necesidad de renovacion e inversion. No llega a cuatro estrellas de ninguna manera. El servicio depende del staff que te atienda. Algunos pocos son muy serviciales, otros, lo contrario. No se entiende la logica de algunas cosas, por ejemplo, la pileta de interior esta abierta los viernes y sabado hasta las 20 hs, el resto de los dias de semana cierra a las 18. Lamentablemente era el unico lugar agradable ya que eran dias ventosos y no se podia ir a la playa. Cuando pregunte porque no la habrian todos los dias hasta las 20, ninguno me supo dar una razon. Presente un reclamo formal pero nadie me contesto, y seguramente sera porque a nadie le interesa. La mayoria del staff son personal temporario y se nota. Tampoco vas a comer productos de calidad. La atencion alli tampoco es buena. Las habitaciones son ruidosas y con la idea que hay que alegrar y entrener al turista, la musica o el espectaculo que sea lo ponen a alto volumen hasta mas alla de las 12 de la noche, las habitaciones que dan frente a la pileta tienen que sufrir esa falta de consideracion. Para los locales sera aceptable, pero obviamente no lo es para todos los que alli se alojan. No es un hotel barato, y si no mejoran todos los aspectos de la provision del servicio y las instalaciones, van a ir perdiendo clientes hasta desaparecer.

Las fotos no le hacen justicia. Elegimos el apartamento de 2 habitaciones y nos sorprendió su amplitud, su limpieza y una gran terraza que daba hacia el mar. Todo un acierto ya que hicimos la reserva apenas 15 días antes. A pesar de estar lleno, se respiraba gran tranquilidad y la playa está apenas 5 min andando. Está muy bien ubicado, por los alrededores hay restaurantes, tiendas y un paseo marítimo con algunos bares. El aparcamiento es horroroso menos mal que los apartamentos contaban con aparcamiento privado. Lo recomiendo y volveremos.