Search Best Hotels in Santa Ponsa

Absolutely excellent apartments I have stayed here about 5 times and continue to book. My sister and family also book these apartments. Excellent customer service at reception, always very pleasant and helpful. Rooms are always clean and maids providing towels and toilet accessories. Beds are comfortable and pillows. Rooms spacious and facilities for self catering is excellent. I qlways have a very nice stay here. Very central, Views of sea and beach is fantastic and is straight across the road. Lots of nice cafes and restaurants near by. Shops and bus stops are also nearby. Pool is clean. I would definitely give these apartments five star plus. Thank you to the staff for making us feel welcome, providing a great service and will see you soon in May 2024..

Had lovely time at the hotel. The staff is very friendly and helpful. Great variety at breakfast, gorgeous desserts at dinner. Proper coffee at breakfast was a very pleasant discovery. Loved it. Will come back!

We stayed for 7 nights, 6th to 13th August. The hotel is very stylish, clean and peaceful. We stayed in a Jacuzzi Room on the 3rd floor. The views are fantastic of the marina and beach and the terrace had approx 14 hours of sun a day. If you need shade, there is a remote control awning. The room is very spacious with a huge bathroom. The aircon was reasonable, we did not feel overly hot overnight. The bed is massive and very comfortable. Housekeeping is a very high standard. The restaurant at breakfast and for all other meals is excellent. Food/menu choices are very wide ranging and beautifully presented and tasty. The evening menu was not overly expensive. The waiting staff are so professional and polite. It is obvious that they are very well trained. We also ate at a few restaurants in the marina and they were all great. The shuttle service provided by the hotel is excellent, just message the driver and he is collecting us from the marina in two minutes. However we only knew this was available after reading Trip Adviser, the receptionist did not inform us and we had to ask for the number. The swimming pool is perfect and there is an abundance of sun beds so no need to get up early to reserve them. The pool bar is hit and miss. 50% of the time there is nobody there to serve you. Quite annoying when you are thirsty! The thing that let down our experience somewhat was the maintenance of services to our room. Five minutes after checking into our room water started pouring from the ceiling. It took 20 minutes for the maintenance team to arrive and another 10 minutes for them to fix it, so it delayed our unpacking. When we tried to use the jacuzzi on our terrace it would not switch on. Another maintenance man had to be called to fix it. On two of the seven nights we had no running water, so we could not take a shower or flush the toilet. It took almost an hour for this to be fixed. Additionally over the seven nights we had about 10 power cuts. These lasted up to 20 mins in some cases. Our room keys needed resettting. When we went to reception to get them fixed there was no attempt at an apology. One evening we did get a bottle of wine sent to the room, we assume this was to make up for all the maintenance issues. Overall it is a beautiful hotel, but given the price we paid we should not have to encounter all those issues.

The apartments are well appointed in Santa Ponsa just a short walk from the bay and restaurants. I was welcomed by the night manager who was very helpful. The apartment was clean and well equipped. I have no issues with the 'front of house' experience. But, I question the company's ability to rationalise a dispute fairly. I was there for 2 nights only, visiting for a special occasion. When I returned from eating after a long day I was locked out of my room and the night manager couldn't gain access with his pass key. He kindly arranged another room for me but all my belongings were locked in the other room. I was due to be picked up the following morning for a trip into Palma, but missed the opportunity as I had to stay to wait for my belongings. They had to break into the room to access my stuff. The company's view towards my compensation was that they gave me another room so that's all they were prepared to offer, well I should hope they did give me another room I'd paid for it. I can't be bothered to take this any further to be honest, but be mindful if you're staying here and you have medication in your room, for example.

Great little hotel we stayed for 5 nights pool area is really cool and unpacked we went bank holiday weekend and could get sunbed anytime off the day but the best part of the hotel are the staff which work tirelessly for there customers they work in the bar they work in the breakfast buffet and one guy not sure his name (older guy ) would cook paella buy the pool at midday and it was lovely and only €7 rooms good for 3 star and hotel in a great location 5min walk to beach restaurants would definitely return great find keep up the good work guys and a shout out to Maria best bar lady ever 😄👍