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The hotel is fine, but definitely not up to five star standards. Nowhere close. Except on price, they are still charging 5* room rates. Pros: the room is an ok size, the reception is nice, good parking, quiet location, pleasant staff. Cons: decor is old and tired, room wasn’t perfectly clean, old electronics such as hairdryer, poor facilities and amnesties in the room, no international tv or radio, no tea or coffee in the room, a horrible cheap cafe, extra charge for the spa, very far from the city centre. Given three stars because that is what the hotel should be advertising and charging.

The hotel was well known and its strengths remained the location, comfort of beds, quality of towels and the bathroom in case it was in the room. I haven't enjoyed the meal in any of your options so I can't comment on it. As regards deficiencies, the structure of the rooms makes the conversations of neighbouring rooms heard and clearly perceived (a good tape solves it) The spa is obsolete and it would be good to update it. The hotel is very comfortable and would repeat it, but as I suggested earlier, a 4-star hotel is defined by detail attention.

For one night nothing more. There is no closet, only a few uncomfortable stains in a wall. The bed is fine. The bathroom is fine but the washing room is small and uncomfortable. Good view from the window. Parking costs € 10 but there are parks near free. We arrived at night with reservation, very tired, and we had to wait 10 minutes to get everything on the computer. We finally allocated a room and when we opened ... it was used and we had to get down to ask another.

My only expectation of a Holiday Inn Express (HIE) is a clean room that allows a good night sleep. I expect the room to be basic. But I also expect to be able to sleep. Upon arrival guests queued out of the door to check in, the receptionist doing the best she could, but one receptionist cannot deal with multiple guests at the same time. This is road stop hotel, it will by busy with arriving guests at a similar time each day, plan for it! The check in queue lasted until around 11.30pm as the patient and hardworking receptionist tried her best under difficult circumstances. I know this as in total I spent over 60 minutes queuing. I had experienced problems with another HIE nearby in Bilbao turning off air-conditioning in bedrooms to save cost so I checked in advance with this hotel that the air-conditioning was working. Well it was and it wasn't! My room's air-conditioning was not working, blowing no air and making a loud noise. So back to queue in reception to change room. The replacement room was only slightly better as the air-conditioning had been set to not allow a temperature below 22C, so hot uncomfortable night with little sleep. Not good anytime but especially in August and when at the end of a long drive and a long way to drive the next day. I get the feeling that this hotel has taken cost control to the extreme. Everything possible had been removed from the room, kettle, cups etc, I am told due to Covid infection control. OK, but to not even provide the usual HIE disposable plastic wrapped cups in the bathroom is extreme. I had forgotten to bring water with me, so in a hot night was reduced to using my hands to gather tap water. I shall avoid HIE in Northern Spain in future .