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We’ve just returned from 10 nights at this lovely hotel. I emailed the hotel to arrange taxi transfer and they were very helpful (€75 each way). Taxi was waiting. Beautiful pool access room with comfy loungers on the patio. We were by the quiet pool as requested. Nice breakfasts, clean rooms and every member of staff was so pleasant. We had booked half board but most nights ate out in the lovely town (so many great restaurants) so we used the €17 allowance at the pool bar for lunch. We’ve been to this hotel many times and will definitely be back!

Vistamar is in a great position with sea views from virtually everywhere in the hotel. Fantastic place to catch the sunsets. Was slightly worried about the stomach bug reviews on here but we were all ok. Hotel is very clean and we never heard anyone complaining about being ill from the food. For us personally not enough chicken and beef on the menu. A lot of pork and liver which we are not keen on. Burgers, hot dogs and sandwiches available all night in the sports bar which is great for after a night out. Would say the smoking areas need to be more clearly marked. I was told off in quite an aggressive manner for smoking on the balcony in the sports bar by staff member. Overall a great hotel with friendly staff. I have received an email from riu since returning saying they are going to take 400 euros from my credit card for a no show???i have sent them my confirmation sign in email i received but have had no reply from them so i am left worrying that they are going to take another 400 euros from my credit card.

For a studio apartment the room is really spacious with a decent bathroom and a good balcony offering lovely views over Puerto Rico and the sea. Rooms very clean and well looked after by the staff. You get a list of days room will be cleaned and towels changed so make sure to read this. Air con is just OK for me - I didn't think it was working at 100% but guy on reception dealt with my issue without any fuss. Staff everywhere are friendly and good at their jobs. Beds are two singles pushed together (as often they are). Room is well equipped if you want to cook for yourself and shower was lovely. We were on floor 3 just below pool level. No issues with noise and steps up right outside our room. Pool area is big enough and has great views. We had breakfast there on one day which Ibfelt was overpriced compared to the town for what you get but it saves you a walk/taxi. Happy hour from 12-1 with 2 for 1 drinks is a great touch and very popular. You arr high up but not as high as some. Walk down to commercial centre and/or beach is not particularly daunting and there a number of different routes. We found the best to be left around one bend of the road then down two sets of steps and you are at the back of the PR shopping centre. You can ise the lft in the montebello across the road (actually split lifts, first down to pool level on floor 5 and then 2nd around the corner takes you down a bit of the way but still a bit to go. You can also just follow the road down the bus station or turn right after first set of steps and get to station as well which is a quicker way to the beach. Taxis are plentiful and cheap - takes about 3 mins to taxi from centre to hotel for between 3.85 and 5 depending on time of day/night and whether you tip. For fitness enthisiasts the steps and winding roads are great. You can also run/walk out to playa des amadoes from PR harbour along a very pleasant coastal walk.

On arrival at the hotel, there was a warm welcome at reception. Got to our apartment and was blown away with the size of the balcony, table, chairs and 2 sunloungers, everything we needed to relax. The next day our shower flooded the bathroom, spoke to reception and in the 30 minutes we had been away to get some shopping it was fixed and towels replenished as we needed them to mop the floor. Was down hill to the commercial centre, so we taxied back after dinner, only 4-5 euros. We had sun on our balcony from first thing in the morning until it went over, so it was perfect for sunbathing all day. The cleaners were lovely and the apartment was kept spotlessly clean. The on site shop was great and prices were very reasonable. On our last day we used the pool bar for lunch before our pick up, food was lovely and so was the service. This hotel ticked all the boxes for a relaxing holiday, we have already booked to go back next year.

Stayed here for 4 nights, 22.10.24 - 26.10.24. I've stayed at these apartments a couple of times before about 10 years ago, both in Sun Suites and the Terrazamar section. This time, I booked a room in Terrezamar, which is the lower section and was allocated room 207. Rooms remain a good size and whilst the kitchen cupboards and bathroom unit are the original units the furniture, beds, dinning table are all new and modern, with AC and digital safe provided at no extra cost. All balconies are a great size with modern patio furniture including two full size sunloungers, which is good as you get the sun all day at these apartments due to location, so if you fancy a quiet day you can still chill in your own apartment and not miss a minute of sunshine. Housekeeping is provided every other day and the lady who looked after our room was great, she was very friendly and when we came back to our room to find it flooded as the boiler had burst she wasted no time in sorting everything out and got maintenance straight to the room who replaced the boiler. We would see her most mornings as she started work on level 2 and she would ask us if everything was still OK, so we'd tell her ”no piscina today” which got a thumbs up reply. I didn't get her name, but she is definitely an asset to the hotel. The pool bar is fine, with reasonable prices for food and drink. Our return flight was a late one, so we managed to keep our room on for €30. The hotel is in a good location with the commercial centre with all the bars and restaurants, literally a stones throw away, which could be seen and heard from our apartment. Noise didn't bother us as we were out late most nights anyway, but if you closed your patio door, you could not hear anything, and if you're staying on a higher level, it's unlikely you'll hear anything. As mentioned I've stayed here before and probably wouldn't stay anywhere else when visiting Puerto Rico again.