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Really enjoyed our stay. The owners were super friendly and supplied a huge amount of snacks and things for Breakfast. The hotel does not have a restaurant, but there is a nice restaurant within a couple of hundred metres, so no problem. Room was big and clean, and very close to the start of the hiking trail going up the mountain, which was excellent.

In the hotel all the great we went with our small carlin, which was welcomed in the hotel as one more of the family with a welcome pack with a cushion, a toy, and a bag for excrements. The rooms were spacious and clean, in our case we were going with a suite-type room and a triple room, the two perfect. The hotel is a perfect parking, the places are large and covered.

J’ai passé 2 nuits du 21 au 23 juillet avec mes 2 enfants. Check in très long mais le monsieur était gentil et profesionnel. La première nuit j’étais bloquée dans la salle de bain, la porte s’est coincée après presque 1 heure je pouvais moi même s’en sortir de la salle bain et quand je fermais la porte s’est coincée encore une fois. D’après la réceptionniste ça arrive souvent elle a réglé le problème avec tige du stylo. Le téléphone dans la chambre ne fonctionne pas. Propreté pas top, le sol n’était pas bien nettoyé et sous le lit très sale ( voir la photo) Le jour de mon départ, j’ai fait appelé à une coiffeuse esthéticienne dans ma chambre y avait une petit problème avec l’hôtel avec l’utilisation de certains produits mais ça passait mais la jeuné réceptionniste n’a rien avoir avec service clients et satisfaction et communication avec les clients. à 13h presque j’étais en bas pour le check out, la réceptionniste était très très impolie et elle voulait que je payais 10€ extra pour late check out. C’était un problème parce que j’ai refusé de payer quelque chose dont je n’était pas informé. La réceptionniste me voyait dans les yeux et mentait en disant qu’elle a monté dans ma chambre pour m’informer alors qu’elle a monté pour parlé des soins que je faisais dans la chambre. Personne m’a appelé (sûrement pas parce que le téléphone ne fonctionne pas) ou venir m’informer. Avant de me facturer un montant que ça soir 1€ ou 10€ ils devaient m’informer et pas mentir devant le manager. Bien sûr elle a fait appeler au manager qui est plus pire qu’elle. Il voulait même pas m’écouter et à la fin il me disait « Madame je vais pas faire mes mains dans votre poche, mais si vous ne voulez pas payer les 10€ (d’arnaque) ne vous revenez plus dans cet hôtel. » « Monsieur le manager faites une formation de relation client et service clients et sûrement je ne retournerai plus le jour même j’ai trouvé un meilleur hôtel moderne avec un top service clients, chambres plus propre et personnel plus professionnel et parking gratuit »

We booked the room late night, we were traveling to Barcelona. Reception staff welcomed us very gently. We had read bad reviews of poor cleaning ,instead the room was new perfect clean with all the comforts Excellent sweet breakfast and salted car park .comfortable location to reach monastery of Montserrat. 20 min in car

Big suite with jacuzzi

We are a pair of manual wheelchair users ”both”, we reserved for three nights the room that is supposed to be ”the most suitable”, I don't miss much to call the mosquitoes to help us out of the bathroom, but well, We could only tell the person who was responsible that it was not much expensive to do a duche at a rate 0. This would make a large group as ours a very good option in this hotel. The best of this hotel, with different staff, charming Laura, Marina, all ... This is just a shower, and we will repeat safely.

First of all, I want to point out that we were accommodated in the hotel by the airline that canceled our flight that day. We were told that we would get transportation to the hotel, overnight stay, breakfast, dinner, and that the hotel would provide us with a return transport for the flight next morning. Firstly, when we arrived to check in, the receptionist didn't even know we were coming. Secondly, we went to dinner at 8 pm (dinner lasts until 11 pm). Me and two colleagues waited for the first course for a full 45 minutes. And then an additional hour until the food arrived (they don't have a buffet, only a daily menu). At 21:30, the soup arrived and it was cold. Also, later there was no more soup so other guests had to order something else. Then, we got unseasoned cold, dry chicken with fries, also cold. The food looked like it was served in a student canteen. Dessert was okay. Only water is included in the price of drinks. When returning to the rooms, we asked the reception to prepare breakfast packages for three of us at 3 am, because we have a flight at 6 am. We also asked for this at check-in. At 3 in the morning during check out, we were suddenly told that there was no more seats for us on the bus they ordered to the airport and that we had to call and pay for a taxi (90 euros) ourselves. They did not care about this situation AT ALL. In addition, the breakfast package was only prepared for two colleagues, they didn't make it for the third, even though we asked for it THREE times. Very very bad experience!! And yes, the rooms are nice but they are not clean. There were ants under the bed. I do understand that we were not regular guests because we came suddenly from the airport, but that is NO WAY the reason for such bad service. In the end, a big, huge negative feedback for the receptionist who was on the night shift - she had absolutely no desire to help us in any way. Would NOT recommend.