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The staff was very friendly, professional, knowledgeable, multilingual and the food was amazing. They went above and beyond to make our stay comfortable and took our allergies into consideration and provided the best meals ever! The rooms were cleaned daily and the staff wore masks in public areas, but still remained friendly and greeted guests. Checking in and out was very easy and i appreciated talking to a human being and being welcomed in person. I highly recommend this hotel to anyone visiting Kemi. The location is great! It is in walking distance to a supermarket, ATM, pharmacy, Subway (the food establishment) and many more different stores.

Arrived late at night due to a missed flight. The lady that checked us in was sympathetic and informed us that we could have an exceptionally late checkout the next day, which she didn’t have to do. Very helpful with recommendations of places to eat and things to do in Kemi. The views from our seaside villa were fantastic and the bed was comfortable. The room with the ice sculptures and slide was short but sweet, and the hotel has kicksleds you can take out on the frozen bay which was cool. Didn’t arrive in time to eat dinner at the restaurant but the breakfast had a very nice spread with a range of options.

Just checked in, a little disappointed, the room is very small. But the breakfast is very good, the service is super good, the front desk is very welcoming, and also help me verify the time of the icebreaker pick-up. This hotel is the pick-up point for the icebreaker Discovery. Just wait in the lobby at the specified time, which is very convenient. There is free parking, not far from the ice castle.

服務非常一般