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The Santa Holidays Village hotel is great for families. Be careful with the reservations you make on Trip, we reserved a chalet for 2 adults and 2 children, arriving for check-in we were told that Trip only reserved for two adults and therefore the children must be paid extra. It is not serious for TRIP not to communicate the true price upon reservation. This site lacks transparency (it just notes a remark saying that additional fees may be charged by the hotel for children without telling you how much and especially without telling you that they have only booked for two people). So the worst thing is to have a room that is not even suitable for a family. At Santa Claus we had to pay 30€/night per child (fortunately we had booked a chalet so it was big enough for 4). We had the same experience in another hotel over the same period (apukka resort) which charged us €100 per night per child in an igloo, fortunately the igloo allocated to us could accommodate 2 children otherwise we would have been without the possibility of accommodating 4 of us.

The staff at The Arctic City Hotel went out of their way to help us during a very difficult time. Prior to our arrival, our plans were disrupted by the sudden and unexpected death of a family member. We were devastated by the news and were unsure of how to proceed with our travel plans. The staff went above and beyond to help us navigate through changes to our itinerary. We were particularly touched by the staff’s emails offering kind words and condolences. It meant a lot to us. We cannot thank the good people at The Arctic City Hotel enough for your kindness and understanding during this difficult time. Their hospitality truly made a difference in our lives, and we will always remember their exceptional service with gratitude.

The hotel is not far from the Santa Claus Village and is easily accessible by walking (Just 10 min). First time staying in an Igloo and it is definitely worth the money. Room is small but clean and well-decorated. Breakfast has wide variety of selections. Staff is very friendly and she gave us an Igloo beside the forest which is isolated and quiet. Love waking up every morning lying on the bed enjoying the views of White Christmas Trees surrounding our room. The glass is installed with heater which can melt the frost anytime when needed. The only disappointed is that we didn't get to see Northern Lights for our 2 nights stay. Will definitely stay here again if back in Rovaniemi.

Stayed at Arctic Light Hotel during a conference in Rovaniemi. Got a fairly small top-floor room with a roof window (hence, no view but of the late-summer sky). I think this room was slightly cheaper than a regular room. It was located close to an elevator, which I could hear but it did not bother me. The room was very clean, nice and cozy - and a good place to retreat back to after long conference days. The breakfast buffet was excellent with a good selection of food, yogurts, cakes and coffee. The only downside was getting a thin orange juice from a machine. Fresh juice would have been more appropriate among all the other good food. The two gentlemen at the reception desk, Mark and Max, had a very pleasant manner and provided excellent service and advice. The hotel itself, located in the old city hall, is brilliant and good looking and beautifully designed. Definitely a place to recommend!

🚗 Traffic: The only drawback is that it's really far away and you can take a taxi anywhere. There is a hotel special bus in the morning but it's missed. Everything else is fine.

The hotel room is not very big and the bathroom is a bit crowded. It can be seen that the decoration has been for a long time, but the health is very very clean. All staff are great. The breakfast is also great. I also prepared a lot of guide information in Chinese to go to Santa Village by car. Very convenient from the airport to the hotel by bus 7 Euros like most European hotels do not provide free disposable slippers and toiletries

Not a good start. Checked in with not much of a welcome by female receptionist, she gave us our key and pointed to some steps. Found our room and started to unpack when a man used a key pass and entered our room and then went out again and then came in again, and went out again…..we were baffled! A few minutes later the not so friendly receptionist came in to our room, (it would have been nice if she had knocked) saying that were in the wrong room….like we’d put ourselves in the room! She went out again and then came back saying we’re in the room and we’ll have to move. Next the Crystal Rep. knocked on the door and said they’d been a mistake and we’re been put in the wrong room and she would find out what room number were moving to (the receptionist never came back to apologised). Then the man came back and barged passed us and put his suitcase in the room and disappeared again! The Crystal Rep helped us move to the other room …..thank goodness for her - she said she would feedback to the hotel manager and the next day he apologised for the inconvenience and gave us a voucher for tea and cake …..we would have preferred the receptionist to apologise for entering the room twice and making out it was our fault that we were in the wrong room!! The room was very basic but clean and comfortable. …..there was a kettle as described but not tea, coffee, milk or sugar as described in a review we read. We didn’t steep properly as you can hear everything going on in the other rooms….we were woken up at 6am every morning to what can only be described as someone tap dancing in the room above. The hotel was filled with at least 95% of families that were on the Santa Package so a very noisy place, and our evening meals were not relaxing at all as the children were constantly running around in the restaurant and climbing over the furniture….it was manic. The food was good but not much of a selection - the Chefs in the kitchen were wonderful and served us with hot vegetarian meals. The breakfast selection was good but if you like warm portage and warm pancakes you will be disappointed as hot food was always luke warm ….as the the soup in the evenings and the water in the earn was never boiling.

We stayed at the hotel for five days after Christmas. Overall we liked our stay very much. Our room was modern and clean. The rest of the hotel had a comfortable and friendly atmosphere. The entire hotel staff was very helpful and welcoming. Breakfast and dinner was great and always freshly prepared. We booked several activities with the hotel. We went ice fishing, snow shoe hiking and did a husky trip, which were organized very well with great personal guides. Overall a wonderful experience in Lapland.

My wife booked this place for my 40th (which is actually tomorrow). Tonight is our last night here and I wanted to leave them a review. I don't actually have anything negative to say other than we are moving on tomorrow and I have to pack shortly... I don't like packing! Really accommodating. Extremely clean accommodation. Staff are friendly. Car park is easy to get in and out of. To be totally Frank with you I would definitely stay here again and i really hope i do. It is literally minutes from everything you want or need. There is even a BK and a Mcdonalds a stones throw away. I've never met the management but I would like to thank them for the free chocolates and the room upgrade bexause it was my birthday - little things like that go a long way with me. By the way the locals are really friendly.

Santasport Hotel is an integrated resort with accommodation, trekking, skiing, bike riding, snowboarding and many other winter activities. They have track for all the activities and it was an enjoyable trip to explore the woods during winter. The hotel has a bowling alley, swimming pool and sauna. It also has a cafe Checking in and out was a breeze and the staff are friendly and helpful. They attend to all guests need and never fail to impress. Room size was reasonable and they also have a clothes drying cabinet. Bed is comfy and I had good sleeps. Breakfast was good with quality soread. Will return to Santasport Hotel if I come for my winter holiday in Rovaniemi.