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The hotel is really near the station so it's really eazy for people who visited Lourdes for the first time. You just need to cross the street. The interiors look really nice and the staff are friendly. The room is also nice and big enough. It also near the Sanctuary, you only need to walk a couple of minutes. Our experience has been great, thankyou so much Best Western!!

Ibis Lourdes When we arrived we were very kindly given our room. We had asked for a room away from the lifts however when we went up to the room we were quite near the lift so I went downstairs to ask if we could change rooms. I was told by the receptionist that the hotel was full. so went back upstairs to go into the room. While I was downstairs my husband tried to get into the room many times and I also tried when back upstairs without success. The key-card machine kept flashing red except once for about 2 seconds went green but did not connect and open. So I again went downstairs to speak to the receptionist. At this point she was extremely rude saying, 'have you put the card in correctly, has it gone green etc'? Talking to us as if we had never used a keycard before! Then she proceeded to come upstairs and try the card without success herself even banging the door to try and open it. A short time afterwards once in our room I went downstairs to ask if I could have an extra blanket as sometimes I feel the cold at night to find a very helpful different receptionist who went to look for one. The room was fine- normal layout for the Ibis. Had an extremely large television. Unfortunately we had a very bad night due to what appears to the toilet fan unit being very noisy /broken and a road cleaner working along the roads outside our window from 0500 to 0545. When I mentioned in the morning that it appears the toilet fan was broken it was to the same receptionist who checked us in, turned round and said we should have asked to change rooms!!!!! When arrived showed my Silver Accor membership card - however nothing extra for being a member offered. Excellent central location

We just wanted a place to sleep and store our bags while we participate in the activities of the grotto. So it was just the right place for us. Please just hire a receptionist who can understand English because there was confusion as to the booking because the male receptionist can't understand English and we can't speak French.

We are on a train leaving Lourdes and didn’t want to let this review slip by forgotten. We loved it here. The room, the most excellent breakfast, the friendly service and, of course, the price. Located very near the train station, and a short walk to the Grotto. Very convenient! I especially recommend the hotel and the visit to Lourdes to those at the beginning of their Camino walk; a great way to start the journey!

The lady at the reception was absolutely fantastic. She was extremely helpful polite and very accommodating. 10/10. I'm sorry I didn't get her name. But she was just great!!! The rooms are more basic than you could imagine. Bedding was well made and clean. Hygiene was not great elsewhere. Lack of toilet paper etc was not a great start but not a complaint. There was a ”stink” in the bathroom, I discovered it was toilet brush . The pool area was acceptable. The breakfast for €12 was ok, not fantastic. The location was a bit far from the Grotto. We had to get a taxi each night as after a day of walking in the town centre the walk uphill was too much for any if us. The overall facilities are in need of repairs and an option to purchase a box of basic items would have been good, such as coffee butter milk etc.

Avoid absolutely, don't be fooled by only looking at its prices which are low 😡 the Sri Lankan leader and his staff are like the room in his hotel. No respect for customers. Really an unpleasant experience in this hotel that we had. I had booked 2 nights at the base and only stayed for one. The boss asks me to pay for the stay on arrival before taking possession of the room.. I have never seen this in other establishments 🤔 At first I didn't really understand why but after paying and visiting the room that I understood why, given the state of the room (cleanliness? 0 hygiene, very poorly insulated both thermally and soundproof it is 0, no operational heating..) In addition the Sri Lankan staff who 'collected the payment did not provide me with the paid invoice, he asked me to come back later so that he could give me the invoice on the other hand absolutely had to pay for the room 👎 It's escrows.. the hot water the same, you have to let it run for about 10 minutes before getting lukewarm water (in their hotel rules, it is specified no wasting water 🤔) So cold shower, no heating and short night because there is no sound and thermal insulation in the room. This hotel completely neglects its customers in terms of responsibility for the comfort of customers and the reporting of malfunctions. Their main interest is money above all and the rest the management and its employees don't care... Honestly who paid you a little more for a stay, at least you will have a stay worthy of your trip.. The little bonus it's the location otherwise I say once again flee this Milan hotel establishment🤬, personally I will never set foot in this rotten hotel again and I will also advise against it to those around me