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I have been a fan of Campanile hotels in France for 20 years and have used them 4 or 6 times a year en route to/from home to gites. in recent years I have booked via the Campanile website and get a 10% member discount. In the last 12 months I have had 3 contracts set up via the website and accepted by the hotels that have then been broken, ie not honoured, by the hotel. My recent booking at Grenoble Nord exemplifies the issue. I had booked for one night, 2 people at the half -board rate at 126.72 Euros. Having driven for more than 6 hours, excluding breaks, to get there and looking forward to a brief rest before the evening meal we were told that the restaurant was closed! A booking made and confirmed by the hotel on 24th April had been broken. We didn't want to drive elsewhere to eat. I agreed a new contract for B&B with the staff member on duty at 87.41 euros - a derisory discount in terms of the poor service and broken contract. In the morning I went to pay and was told that a debit of 94.32 euros had alreasdy been made to my credit card. This debit was not discussed and not authorised by me - a scandalous behaviour. A helpful employee, not the manager, gave me the balnce I was owed from her own purse. I have met the same situation with 2 further Campanile bookings where somebody thinks a pizza and a plate of mainly grated carrot is a viable alternative to the restaurant and charged at the same rate as the self selection of hors d'ouvres or sweets buffets and a choice of main dishes. This is a totally unacceptable business practice by Campanile hotels, showing nothing but contempt for the customers. My solution - I am trying IBIS next time.

Accueil parfait, personnel sympathique et à l’écoute. Repas correcte même si il y a pas énormément de choix dans la formule 3 plats et qu’il faut ajouter un supplément pour certain plat, ça limite le choix ! Par contre, la chambre : l’horreur ! Moisissure dans la salle de bains, toiles d’araignées, gobelet et rouleau de papier toilette dans le fond de la douche ??, tablettes très poussiéreuse , sol de la salle bains sale. Les rideaux sont tout effilochés Et un petit peu de chauffage dans la. Chambre aurait été appréciable malgres le réglage de chauffage la soufflerie est froide ce qui rend la chambre humide sensation pas très agréable ! Gros coup de ménage et rafraîchissement à faire dans la chambre …

We stayed at ibis budget sessins one night during our stay stage visiting the family during our ski holidays. Arrived at 21:30 to sleep with the children, we discovered a room with cleanness more than doubtful, the mezzanine bed did not, a ventilation that made a sound of breathing of hell, air conditioning or heating impossible to stop despite the cut thermostat, a shower or hot water arrives after 5 minutes, black traces to the ground of cigarette burning everywhere, the window store that lets the light pass as in full day, and to finish a very bad litter because much too shortly entails total disappointment. We asked to change of room for the noise problem mainly because with young children who like silence to sleep but answer of one of the hosts, Mr. the noise in the rooms is everywhere like this, it's a problem of design of the hotel, euh we've especially not wanted to be troubled with our request finally brief !!! We had only a hurry to be the next day to leave and take the way back; we still took the breakfast that was to say we're right for the proposed price, The hotel is a very good hotel, and the hotel is very good.

Nous avons passé un magnifique week-end de golf avec un service impeccable au donné par Anna, souriante, à l’écoute très et professionnelle.