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5/5 Excellent Lovely hotel, with all the quirky charm of an old establishment, but including modern cons. Spent 1 night on route to CDG airport from Nice. Guest room 224 was perfect. Up 2 flights of stairs (no lift in this part of the hotel) in a quiet corner, spacious with comfortable king bed and high-end bedding, a window with nice view of some old town buildings, two skylights and a nice sitting area, Original A-frame rafters (so high ceiling) and a pristine, spacious bathroom. The bathtub with both faucet and handheld shower wand was superb – good water pressure, spacious bath for relaxing, and fluffy absorbent towels. No washcloths or face cloths, however. Half a point off for this. In room 224 there was a kettle with tea & instant coffee. 2 bottles of water were provided. The AC worked. The staff agreed to store small items in their refrigerator for us. It would’ve been convenient (and it seems a standard offering of virtually all hotels these days) to have a small fridge in the room. One does not want to run down to staff for every access to their items. The other half point was docked for this. The reception and service from staff was exactly what one would hope for. Make sure you get a map of the area at reception – there are English as well as French versions and they are indispensable for navigating the small town and appreciating what you are seeing. Provins is an authentic, medieval village, nicer in our view, than Aigues Mortes or St-Paul de Vence, if you have been to either. You must view the Tour Cesar and large church behind it lit up at night. We recommend this hotel.

Pros: The room was clean (apart from a small paper under the bed and stained cushions on the bed), the house is located in the medieval city and everything is done on foot, convenient. Cons: Unwelcoming staff (good humor, smile, where are they?), in a hurry to show you your room and leave. Then there was a problem with the air conditioning, a bad adjustment which caused it to not work in the other apartments of the house. A member of hotel staff came knocking on our bedroom door and locked the door before we had time to answer anything (probably in a hurry to solve the air conditioning problem but where is respect?!) Then, he gave us evasive explanations about the air conditioning (that all the air conditioning units of the different apartments had to be regulated in the same way etc.), unclear explanations. So we were cold (air conditioning set at 18°C), slept badly and had back pain the next morning (bad mattresses and bad pillows), we won't be back. I forgot, the different switches are not arranged logically, so we do not know what they correspond to at first. In short, despite the good geographical location of the Residence, I do not recommend this one, 145€ for one night, the quality/price is not there.

This really is a stunning hotel in a central location. Outside a typical upmarket French hotel very clean and smart, inside simply stunning all chrome and glass, never seen so many mirrors. The room was super smart with a huge in-room wet room, very comfortable with everything you could need. Breakfast was amazing, the best ever. and private parking just a short distance away. Provins is very pretty particularly the medieval area which is within walking distance of the hotel, also within walking distance a delicious Italian restaurant (name forgotten sorry). Highly recommended, we were only there one night en route but would have liked to stay longer, a really lovely hotel.