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The hotel is so colorful ... the breakfast was acceptable and the rooms were clean. However, in the room you don't have cabinets to hang your cloths... comparing to price it's ok. The train/RER is fare from the hotel around 6 minutes by walk. The staff was helpful and polite. Surroundings nothing special to find. Clam area.

Good morning hotel well located. Family trip two bedrooms rented in each room one small handbag for two, no bath tapes, no liquid soap on the shower in the bathroom. Women's staff at the very unpleasant reception. No additional 3-day stay with soap and serviettes . Good*****t that the very very sympathetic watch c is moved to find me a 2 small handkerchief ( I saw the place where the chairs and handkerchiefs are stored to flee a used handkerchief directly on the handkerchiefs, If you look at the matlas ho la la you don't want to sleep in any of the two rented rooms. I have a 4-star tourist residence so I know the work perfectly. The 3-star class is in fact a real place. At the cherry on the cake we have been subjected to an alarm fire because they forgot croissants in the oven and the alarm works very well up to 7th floor . The hotel is located in the centre of the city and is located in the centre of the city.

Don't book this hotel. They don't honor their reservations. I showed up today with my very pregnant wife and was told that they could not find the reservation I made on their own website. I made the reservation months ago and even showed them the email they sent me that says ”Your reservation is confirmed” at the top. They told me that somehow my reservation did not make it into their system, they were completely booked, and they could not give us a room. I was supposed to stay here for a week. Now I am rushing to find another hotel and paying twice as much for it being last minute, all because of their incompetence. Beware of giving this hotel any of your money or this could be you too.

No issues with front desk although rooms are extremely basic and rundown. Shower has good pressure. Restaurant is one of the worst ever. Menu was written on a chalkboard. Waiter brought a bottle of wine, opened it and left. I ordered one of the two things on the menu salmon over pasta. The salmon or imitation of salmon is a ground mix of something shaped in a loaf kind of pastry. The taste is awful. The pasta dry. The waiter was extremely unfriendly. The breakfast was better Regardless I hope never to stay there

How to lose a frequent and faithful client for 12 years? Settle in the Ibis Créteil, 14 rue Basse quinte. A unhealthy room with a strong smell of tobacco (I am allergic) and insects including a cafard found in the bathroom. In view of this unpleasant experience, I wished to cancel my room to go to Novotel. After calling her phone officer before me, the receptionist told me that it was OK for the cancellation and that I would be refunded the next day. The receptionist claims not to have found the cafard but to have found tigers mosquitos in the room. I understand as a franchise hotel that profitability is your priority at the expense of cleanness and customer satisfaction but don't forget that you represent a brand/group. In conclusion, for the same night I was debited by the Novotel Créteil or I've sleeped and by Ibis Créteil who had guaranteed me to cancel my reservation and a refund for the next day. I shared my trips to France and internationally between Accor, Hilton and Marriott according to the destinations. The room's insalubre is one thing but as a frequent and faithful client for many years I cannot accept the lie and the robbery.

This hotel would be 3-star in my country’s standard. It’s a new basic hotel and the rooms are a good size. The main problem is customer service - especially from the front desk lady called Kelli. This woman is not supposed to work in the hospitality sector - she has no clue about customer service. On the other hand, her colleague Charlotte was very sweet. She really tried even though she was left all alone most of the time with no manager on duty to assist on specific issues. In the rooms: No shower caps, no vanity set - just towels and 1x bottle of water when you arrive. The location is good in terms of transportation but Creteil as a neighbourhood is not nice at all. It’s better to stay closer to the centre of Paris.

This hotel is close to the customer company. Every time I go to live here, it is a better hotel around. I haven't done it for more than three years. I still feel very kind this time. In addition to the front desk changing the pattern, it is more concise, and the others are familiar!

The location of this hotel is very far from the city of Paris. It takes more than 30 minutes to get to the subway station and 20 minutes to the subway station. The hotel's service is ok, the first day check in is on Saturday, we arrived at 8 o'clock at 8 o'clock, the front desk has no one, I am anxious, I am very afraid of no place to live, the hotel's door is a password to enter Fortunately, two Asians (like the Japanese) helped me to get the thank god from the self-service machine. The sanitation of the hotel's public areas is very bad, the smell is very bad, especially the elevators, often have a smell of toilet after cleaning. However, the room is very good! ! ! The triple room we booked is a small duplex, very beautiful and very clean, and the kitchen equipment is also complete, you can cook for yourself. In addition, there is a delicious and inexpensive Chinese restaurant 20 minutes from the hotel, the boss is also very good!

This was my first time in Paris and it was an incredible stay! The rooms were very well kept and the family was wonderful. Major bus stop and metros were very close, 15 minutes from Gare de Lyon! Their dog, Zoro, was so adorable. 10/10 experience, will be staying once again!!

I am an Accor member and I travel frequently with this chain. However, I must point out that this is the first time I encountered this horrible experience. Whilst checking in and entering the room assigned to us, we encountered several issues in the room. The first one which was eye catching was a big hole by the bedside table. The second issue encountered was when making the third bed on the top, as that has to be done by yourself and it is not done by the room attendants. Having to make the bed was not an issue, but finding other people’s crap when making it was a big no no. There was chewing gum in the corner, tissue paper and also a clothes tag. The third issue was the pillow being so dirty that from white it had a yellowish color. Nevertheless, the pillow case had a big round stain which was impossible not to miss. When this was mentioned to the receptionist, we where advised that considering there is no more available rooms we where not able to be moved into another, but it will be passed on to the management team and they shall get back to me. The pillow was not replaceable as there was no spare ones, however I got another “clean” pillow case in which i placed on top of the stained one. At least i don't get the yellow pillow on my face. With the hole on the wall, the receptionist covered the hole for the time being with a piece of A4 paper and tape so it was not visible but still there. It was not his fault and he really helped us as much as he could bless him. He also advised us to send an email regards to our complaint and some compensation shall be given to us. After all those incidents, we decided to have a shower. When having a shower, the door does not close properly and the drain is blocked having on overflow of water all over the room. When reporting this to the receptionist the next day, We were advised that there is no maintanance on duty who is able to sort it out and they are aware about this issue as other guests have complained about this. We where offered that day to pack and leave the luggages at the reception for a room move, however i was not comfortable in doing so and i didn't want to waste a day moving as it was already late morning. I did ask for some compensation, thus I was informed that when the manager comes on Monday i am free to come to speak with her. Monday came, and I waited for the manager until 11.00 am. Once I finally got hold of the manager, I was advised that she has no idea about this issue but she will read the email which I told her about and get back to me. Please note we where leaving the next day so I wanted it to be tackled before I check out. The funniest thing was that the manager was speaking in french with the receptionist who was translating to me in english. Anyway, after all this hassle, I got a reply back that I shall be refunded some compensation for this inconvenience which I accepted. I gave them all my credit card details last Monday and I still did not get the refund I was promised.