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Un accueil chaleureux et une qualité de service exceptionnelle La chambre est agréablement décorée et l’hôtel est très pratique d’accès Petit déjeuner copieux et de qualité Je recommande cet établissement et je vais y séjourner souvent

We arrived as a fire had broken out in the centre of old frejus, so despite arriving, getting stuck behind huge gates in the secure car park when the local electricity was cut off, we were getting our suitcases, the phone number we had was incorrect so we were stuck for a while! Our room was at the end of a very very long dark corridor ( I did think someone could have helped us at least with a torch! However apart from that a large room, slightly dated , woken every morning by the dustbin men right outside our window at the crack of dawn. The pool was nice and relaxing, the breakfast was good, some staff good, some indifferent. I think it would have been one more star if they had just helped us in the beginning, or the waiters were a bit more pleasant in the evening, one was , the others were skilled in studiously not catching your eye 😏 On reflection, good but I think if they had just said we are so sorry you arrived and had no electricity for a few hours, we’re stuck in the car park , and offered an aperitif as a gesture but it kind of summed up the lackadaisical attitude that we were just left in limbo.

Belle chambre, le monsieur de l’accueil très gentil, souriant et investi dans son travail. Merci encore Petit souci (pas de réseau mobile)

Rooms smell of stale cigarettes and vinegar. Shower is at chest height instead of above your head, like any normal shower elsewhere. Cracked tiles on the floors, paint coming off door frames and balconies. Rusty metal on the balcony. Stains on bed covers. Generally dirty bathrooms, grime on radiators. Corridors reminiscent of a maximum security prison. Very dated interior and exterior, looks like it's stuck in a 1980s time warp. When we wanted to leave the hotel early the staff tried their hardest to make it as difficult as possible, but they failed thankfully. Avoid and go elsewhere, plenty of better hotels in the area. Not a four star hotel, maybe a two star at best.

Stayed for three nights. A thick layer of dust coated everything. Advised reception who sent maintenance man to check. Was not resolved for the whole stay yet asked a couple of times. Plug sockets fell out of the wall leaving wires exposed. Shower in bath in a very small space but the only way that you can stand under the water is to stand with you feel on the slopes of the bath sides. You can not stand with your feet flat. It was extremely slippy and dangerous and had to hold on with one hand at all times. There was no wi fi at all in the rooms. The senior reception lady , long blknd hair was so rude. We asked to leave luggage and despite there being a locked luggage room she made me put it in the office with an open door where people passing it could see. The staff member whe we collected it was very confused as to why it was there. Waited at reception f9r ages, she is in the office on social media. She did not explain how to get into pools or exit to beach or towels. Added breakfast without asking us. Only discovered this on checkout! However, some other staff at other times were so helpful pleasant and polite. Location is great, five minutes from lots of lovely bars and restaurants. Thank you to the lovely maintenance man who sorted the plug sockets. He took the tome to answer some questions that that lady on reception shrugged her shoulders at even though he d8dnt speak much English took the time to use a translation app. Parking is paid and if the hotel don't have any, parking nearby can fill up and you might have to walk 10 mins to car park. We didn't eat. We tried to have a drink but gave up after waiting 15 mins whilst staff that said they were coming stacked plates and didn't serve us. A shame as service elsewhere in the town was amazing. An absolutely beautiful town, and short taxi to saint Raphael is worth it

Thank you very much to the team for your welcome, kindness and professionalism. A huge shock on the customer who does not respect the work of household staff, technical by breaking the telecommands or burning the ground with cigarettes or swallowing and sliceing the floor covers with chichas or other..... c is really sad this lack of education and civilization n forget that you are not the only to borrow the rooms and that others come after you also think of household women !!! Let's return to the good breakfast at the top quickly re-provided desinfected tables as soon as the client leaves them and all in the image of managers who are very human, unlike others who are ghosts elsewhere. The hotel is a very good hotel and is very good at the hotel.