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Motel with basic rooms. If you are familiar with American Motels you know what this looks like: Two stories, with exterior access to every room, and an exterior stair case to the upper floor. Rooms are small, but come with a desk by the window and two small chairs. Bed is comfortable. A/C works great. It's kind of out of the way. It's a 20 min walk to the train station.

We spent a 3-night stay with a 2-room reservation. Fortunately with no children because without the pool and the gym ( cause COVID) nothing is feasible on the ground , nothing around and especially the safety is not at the rendezvous ( great walk to access the concrete balcony), Cote apartment , Our was not controlled due to the various concerns ( lack of covers, flashlight and broken equipment to the SDB, very sticking floor, unclean air, spider tools around windows etc....) , a ” unfinished place impression ( parking overloaded by old summers, tables .....The only positive point the view made (if you think you want high floor and views of Paris) .

The room had obviously not been serviced, with dirty towels on the bathroom floor and the bed unmade with old sheets. When I brought this to reception's attention they very quickly sorted the sheets and towels, but left the human hair on the floor. When I then tried to enter the room my key did not work, and all of my luggage was in there , fast forward hour an hour later we got in via an adjoining door ( lock still broken) On returning the following day the man on reception was rude and not very helpful when I asked had the door been fixed .

The worst 3rd world experience. They overcharged me and when I tried to discuss the charges they all playing the run around game. Charged me for an infant in the room. I didn’t have a kid with me. (Like a 100 euros difference in taxes and fees) When I was leaving and asked for a taxi, the front desk guy called, what it seems the biggest taxi scammer in Paris. The guy overcharged me like 25 euros for the trip, blatantly claiming wrong mileage. My advice: AVOID THIS HOTEL LIKE THE PLAGUE If you make the mistake to book this hotel: 1. USE UBER….Don’t rely on them calling you a taxi (unless you have tons of extra euros to spend) 2. Check your invoice and question them on every single bogus charge you see. 3. Check carefully whether they have pulled a fast one with adding more people to your room just to charge you more. Overall, I’m disappointed in you, Novotel. You really added a very bad aftertaste to this trip. I’ll NEVER EVER book with you anymore. Your chain doesn’t exist to me anymore.

I stay frequently in this hotel. The staff is wonderful, very professional and treat you extremely well. The location near the RER station is very convenient whether you need to go in Paris notre muros, or La Défense business district or RUEIL business district. You get very large room, good breakfast. Definitely an excellent value for money!

We reserved through *********** and we wanted to see the room before paying. We got asked to pay at reception and the payment declined, so we tried 2 separate cards. The receptionist tried to charge the card multiple times saying it’s declined but we only managed to pay for 2 nights and to try again later. When we went to try again they said we fully paid for the stay but we didn’t understand how this happened. When we checked out bank accounts we were in disbelief one card was charged around 600€ and the second cards payments of 800£ were pending (frozen) by the bank. This meant 1,4 thousand was gone from both cards. When we tried to figure this out and sent them proof of these payments no one understood how much money in total we lost/had frozen. The staff kept saying ‘the day before we leave everything will be sorted out’ but it didn’t and that ‘the manager will come at 9am until 10pm’ the manager never came and on our last day we said we will call the police because we don’t know if this will get solved by the management. We had a really bad experience from day one all of our money got charged/frozen and the whole holiday we had money problems and couldn’t enjoy France as much as we planned. We made phone calls every morning to resolve this and in the airport the kids had a mental breakdown from the stress. Disneyland, Eiffel Tower and museums are some of the places we couldn’t visit due to this. We had 2€ left in one of the cards 2.

Fenêtre chambre très mal isolée: difficulté à chauffer la pièce et courant d'air perceptible depuis le lit! Si vous voulez vérifier, c'est la chambre 506 Même problème dans la pièce du petit déjeuner et dommage qu'il n'y ait pas d'œufs brouillés. Sans doute tout cela est du au faible nombre de clients ce week-end

Okko Rueil Malmaison is a great place with warm and welcoming staff. They go out of their way to ensure that your stay is comfortable. Big thanks to Chef Tsetin and her team who made very good vegetarian food options. Congratulations to you all for your 10th anniversary! Here’s to many more successful years!!