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We checked into this hotel by a friendly receptionist, who told us the restaurant was open from 7-10pm. The room was very cramped and warm but clean. We had a drink at the bar and wandered into the empty restaurant, it being Sunday evening we assumed it would remain quiet. A waitress placed a tub of popcorn on our table and left. A little while later she returned and asked us if we had a reservation, to which we replied no, we didn't know we needed to make one. The waitress looked very angry and marched off. When she passed by again I asked her if she was busy, I've never had such an angry response, she glared at me, said yes and walked off. We left and finished our drinks in the bar. The other lady on duty asked what was wrong and when I explained, she excused the rude waitress, telling us it was a communication issue! It was not, the waitress was angry and was determined to let us know just how. The reply to my email from the manageress once again tried to defend this waitress with the communication excuse. This was the last night of our holiday, what a memory we were left with..

Aceptable,

This is a tale of 2 halves. When I tried to book online, I wanted 3 rooms but every time I tried to pay I got the message saying that these rooms were not available. I was booking through the All - Accord site - their own. I tried 9 times using different debit and credit cards. I finally emailed the hotel and was told that they could book the rooms for me but the price was higher. I explained this and even sent a screenshot of the price that the site quoted - but to no avail. Eventually, I tried booking each room as a separate transaction and was successful. I did complain to the CEO but they just responded that they didn’t have evidence of my doing that even though I offered to provide it as I’d used a cashback site and they recorded my attempts. This was utterly disappointing. Second half - the hotel was lovely as were the staff. The rooms were a good size, clean and comfortable . Although an extra, there was secure parking at the back. The bar was open until 2 a.m. it was a great stay.

The room was really very small. The bathroom was the size of a toilet. Unthinkable for a castle. The comfort rooms do not deserve their name. Good buffet breakfast. Very good restaurant. The setting is superb.

The hotel is really well situated in a lovely quiet area but near to motorway. The room we had was lovely. Very spacious and comfortable. Breakfasts were good and the bar and garden area lovely for sitting in. Our first evening meal was included in our half board rate and was very good, the waitress was excellent. The second night was my husbands birthday so we upgraded to the more expensive dinner. This was a mistake, the starters were nice, but my lamb was cold and my husbands beef was tough. We asked for additional vegetables which were not provided, instead they removed the potatoes from the dish, so we asked again after the meat was served and it took some time for more vegetables to arrive, by which time we had eaten the cold/tough meat! So some aspects excellent and others definitely average