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We stayed here after having previously stayed here a couple of times before over the last few years. We knew what to expect from the accommodation, which was fine for us for one night - however… After checking in (yep it really is a silly late check in) we headed to the pool to relax. Full of families and children splashing and dive bombing into the pool we tried to go in the “jacuzzi” - it genuinely is no bigger than a lazy spa you’d have in the garden (and I doubt even as powerful) and cannot fit comfortably more than 1 person but even then you can’t actually put your legs out and relax (unless you’re under 5ft) Hey ho, it’s a night away so you just enjoy……. But alas! No, no you can’t! After going to the “bar” and looking through the drinks menu and feeling surprised that no bottles of wine / carafe’s etc were available as per previous occasions we thought never mind, and politely trying to enquire if it was possible. The VERY rude manageress informed us that they are “NOT A HOTEL” the consensus was we’ll just order 2 rounds each time given the €1.50 per glass price tag (approx 120ml glass) Having fun, and enjoying our down time, it just kept getting better…. - firstly imagine our surprise when the second round resulted in the “barman” disappearing for 5 minutes and coming back with his baguette in his mouth whilst finishing pouring drinks. - even better the next time when he informed us that this was the last drinks he would serve us as the manager had told him “no more, they are liability” Never have my best friend and I ever felt like characters from Pretty Woman! - we had wine in the car we were taking home but thought we’d spend our euro’s supporting the business and relaxing but NO! Our money was no good there! And the kicker was it wasn’t even 9pm French time at this point! And aside from 2 women having a cup of coffee the place was empty!! So, even though this room (found on *********** & **********) wasn’t a hotel room, didn’t have ANY amenities to make your own food etc we ended up going back to our room to drink our own brought alcohol and play cards whilst people played tennis games on the courts in the dark! Any British people will be aware of Pontins and their standards - this is worse so I would certainly exercise caution if you choose to book! Oh - the final thing to note is there’s no such thing as a double bed. All beds are single, with a bedside table in between and the itchiest, scratchiest and cheapest bed linen you could imagine - if Poundland sold bedding it would be nicer.

The hotel is generally good. Close to Le Shuttle and Calais whilst located in the countryside. We have stayed here a number of times and found things to be ok. Rooms are quite good, clean, comfortable and overnight prices fair. The hotel has a sense of being spacious and bright. HOWEVER - there is something very wrong with either staffing levels or staff training. We were the only guests checking in at the time - it was 4pm - and stood at the reception desk completely ignored for 15 minutes while the male receptionist was on the phone dealing with 'something'. No acknowledgement or apology just totally ignored. Once served, check in took I minute. We booked the restaurant for dinner at 7pm & arrived on time, shown to our table and given menus. Once again we were - as we observed other guests similar - just left sitting. No offer of a drink, bread or anything else. After 40 minutes we decided to leave and chance dinner somewhere in the town. When we stood up to leave the waitress came over to take our order. As it was now 7.40 we decided to stay. Drinks arrived 5 minutes later and the food at 8pm. The food was OK but nothing special. Once again there is either a staff training issue or simply not enough staff. Sadly it wouldn't take much to make this hotel better. The hotel manager really does need to take a step back and look at how standards are not great. A sign in reception says the hotel scored 7 out of 10 on their system and they strive to improve. On our experience their score is in reverse.

Good clean comfortable hotel. Staff very helpful and friendly. Had dinner at hotel - good value and well presented with good service. Ideal when travelling via tunnel. 5 minutes from terminal. Needs a better signage from road.

Comfortable rooms immaculately clean. Friendly staff excellent continental breakfast. No restaurant but very good restaurant catering for all tastes within 500 metres. Most definitely a hotel we would use again. Located within an area close to other hotels. Quiet location with free secure parking.