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Oh dear. Emailed this hotel prior to booking to confirm their pet policy and charges per dog. Got an email back saying £5.00 per dog, per night (which coincided with internet research on this hotel & prior reviews). Booked this hotel and was then emailed by the same Receptionist to say the price per dog is £15.00 per night. When I questioned it, I was told they made a typo in the original email and their prices had recently gone up too.. Still, we went ahead and booked as we had little choice in the area and paid £90 for us & £60 for the dogs in total for the two nights. Upon check in, we were handed a key card and a little dog waste bag holder which was a nice gesture. From the outside, this place looks alright. Inside our room, it was awful. Carpets are so old and filthy - didn’t want to step on them without shoes on. The bed was okay. The furniture in the room was all very dated. Bathroom was disgusting - flush had to be pushed hard to make it work, mirror had brown cracks in numerous parts, sink was cracked, taps were terribly stained and shower tiles were yellow. Behind the bathroom door, it had been slammed so hard many times that the wall had a door knob shaped deep hole in it. The walls in the whole room were off colour and textured - felt like we were in a prison cell to be honest. Spent the minimum amount of time in the room that we possibly could. It’s unbelievable that they charge so much per dog really and absolutely nothing was provided for them other than the little bag holder - it should have been £5.00 per dog per night as it originally was advertised online. Did not complain to Reception as we understand this is a budget hotel but would NEVER stay here again. The only positives we could find were free parking, they allow dogs and it was quiet during our stay - for every other reason, I would avoid. Whole place needs a refurb and then they could charge more per room.

Room nice and cleaned Good facilities nice friendly staff at desk as well as the people working behind the bar and breakfast Also good location for restaurants and nightlife

We recently held our wedding ceremony and reception at Ivy Hill Hotel and words cannot adequately express how wonderful it was! The grounds are stunning and a photographer’s dream! So many locations that provide the perfect backdrop. The interior rooms are tasteful and elegant and can be adapted to any number of guests. The Ivy Suite and Ingatestone Room had extra little decorative touches that we had not asked for but were welcome additions. The canapes and dinner were truly scrumptious and temptingly presented; everyone commented on how delicious it was. The staff at Ivy Hill, without exception, are faultless. They provided an excellent service from the time we booked until the day itself and should be congratulated. We would like to give special mention to Charlotte, our initial contact, with whom we shared many emails. She was efficient and extremely helpful, keeping us updated on all aspects of the planning process. Jeremy put himself out in many ways and is a credit to you. That brings us to Libby – what a star she is! She contributed a great deal towards making our wedding so happy and joyful but in an unobtrusive way. Every wedding needs a Libby! From the time we first met her Libby provided invaluable advice and suggestions and we felt safe knowing she would be looking after us. There were so many guiding and thoughtful moments that are too numerous to list. Thank you Libby. All in all, if you are considering a wedding venue, think no further than Ivy Hill.

Such a great venue to get married. So helpful and ridiculously hard working all day. Annette was going all day and night to make the day run smoothly. She was a fantastic help throughout the process from looking around the venue in the first instance, to giving us our key in the wonderful Catherine of Aragon suite at 1am (when we were the last people standing - none of our family checking us in!) Our toastmaster Steve (included in the package) was a godsend. He organised everything on the day and we met up with him beforehand which gave us lots of peace of mind. So much character in the Samuel Pepsys Room and Henry VIII Suite. Gardens were so beautiful and in keeping with what we wanted. The food was just perfectly sized, there was soooo much in the evening buffet we could have had double the number of guests. Marygreen accommodated our choice to have a singer of our choosing alongside the package DJ so well. Paco in the bar was tireless, changing barrels frequently and keeping the drinks flowing all night. Top tip: if you need a photographer, use Ali's photography!

Have stayed before and will stay again. Very nice, some rooms can be a little dated but is a personal preference matter, we like them. Staff all very friendly, and that really us all staff from top to bottom, welcoming and helpful.

The room was spacious and clean, most importantly the location is very quiet meaning that you can get a decent night's sleep. We had dinner at the hotel along with some friends, unfortunately the group suffer multiple allergies and intolerances, Helda (the restaurant/bar manager?), took control of our ordering checking each order with the kitchen and even ensuring that a new batter was made up for my wife who wanted fish. It was an immense relief to deal with a team who understood the importance of allergies which led to a relaxed enjoyable meal. The food was better than expected for a hotel and in my books rated as good. Breakfast was freshly cooked and again rated good, the coffee was a bit cool but you can't expect perfection. Having tried many hotels in the area we will book again. Fans in the room would have been a welcome addition, otherwise no major complaints.