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The hotel is definitely not a 4 star. Top range 3 star at best. The room was clean. It was advertised as a king sized bed, however putting 2 single beds together is very misleading. The Italian restaurant, the staff are nice but the service is very very slow. Took me an hour to get food. The location is ideal. The sports centre is good and spacious. The pool is good fun. The gym needs a complete modernisation program. Not enough equipment and in a very small room. The sports centre could utiltse space more effectively and have a state of the art gym in the other bigger rooms. It would be used well, however this is sadly not the case. I will return and use this hotel in the future. The price is not cheep and if your expecting Hilton quality then this is not the hotel for you.

When we first arrived at the hotel we were greeted warmly and given checked in fairly quickly. I had chosen a “cosy double room” didn’t realise quite how cosy this room would be. The bed was smaller than a regular double bed and the bathroom was pretty small too. There was plenty of parking in front and behind the main hotel building. Our room was in the courtyard which was separate from the main hotel building. The courtyard is not well signposted and we were quite confused trying to find our room initially, we had to ask a cleaner for directions. Other than being small the room itself was fine. The bed was fairly comfy and there were spare pillows in the small cupboard. The room had tea/ coffee making facilities and a tv with multiple channels. The walls were pretty thin so we could hear everything the people next to us were saying so bare that in mind. The bathroom appeared clean at first but upon further inspection the shower had spilled soap/ shampoo on the floor from the previous people that stayed there. Next to the hotel is the woodshed. The Woodshed was cosy, clean and served a variety of different snacks and drinks. Amy who works there was very friendly and welcoming and showed good knowledge of the surrounding areas. It also had popular music playing and a pool table. Dogs were welcome in this area. There was a real fireplace in here however this wasn’t lit when we visited.

We recently stayed at the Macdonald Highland Hotel for two nights (checking in on Fri-30-Aug and checking out on Sun-01-Sept; room 2202 a “deluxe double” room). This trip was a special occasion for us as we were enjoying some quality time as a family of three before welcoming our second child — I’m currently 8 months pregnant. When booking, I mentioned my pregnancy and requested a “popular” room to contribute in making this special. (Despite the resort being like a ghost town, the room we were in was not just basic but subpar). While we rate it 10/10 for children with the array of facilities offered (and is the only reason we hope to return next year), I must express our disappointment with the quality of sleep we experienced during our stay. Being 8 months pregnant, sleep is already challenging, and unfortunately, the bed in our room was atrocious. The mattress was severely sunken in the centre, which exacerbated my existing pelvic girdle pain and left me in significant discomfort. The mattress was too hard, the sheets were torn and it has to be said, it was sadly the most uncomfortable bed I’ve slept in. As a result, I only managed about 4 hours of sleep the entire stay, and on the second night, my partner even ended up sleeping on the floor. Certainly not worth the £408 we paid for our stay — we expected much better. The general feel of the place is tired and in need of refreshing - particularly the rooms. There was mould around the bath / shower, the TV is Freeview with no channel guide and the sound wasn’t working on half of them … Not that we go to hotel’s to watch TV however, it’s nice to put on while family are getting ready / in the evening. I would have shared this feedback upon check-out, but since we were not asked about our experience, I felt it more appropriate to communicate this via a review. On a positive note, our daughter, despite a disturbed sleep the second night, had an enjoyable time. Like I said, the facilities for children were fabulous. We hope that if we return next year, we’ll be able to enjoy a more restful stay!