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I am actually laid on the bed before checking out and couldn't be happier with our stay at The Pillar. I am a wheelchair user, and it is stressful trying to find truly accessible hotel rooms, but this one is including emergency pull cords by bed and shower, bars by toilet and a raised toilet, the seat in shower is bolted to the wall. Some people have said the Wi-Fi is bad, well we laid in bed and streamed shows from BBC iPlayer and 4 on Demand with no buffering! What really made this special was that a Chuppah was set up right outside our room and the central area soon filled with guests, and we got to watch this special moment which ended of course with a lot of singing! Breakfast was perfect, and the staff are very attentive, and over all I cannot fault our stay at this wonderful hotel.

The hotel is close to home. I booked this hotel for my parents when they came to London. Both of them were very satisfied. It's very close to the subway. The room is equipped with a small refrigerator and L'Occitane toiletries. Someone cleans the room every day and replenishes water and snacks. The breakfast is exquisite and the service staff are very friendly. The price/performance ratio is very good! Will order again~

Very pleased to get a room here, as London seemed busy at the time. Parking availability was excellent, and the hotel had a pleasant atmosphere in reception and the dining area. It was bright, modern and appealing. The most memorable part of the stay was contact with the Duty Manager - a real character who is a comic tour-de-force. His quirky personality was reflected in the erratic layout in some areas of the hotel. Breakfast was fresh and tasty, with one very pleasant and helpful member of staff, and one other who was sullen and swathed in a large anorak. The room was pleasant enough - the description of ”small double” was certainly accurate. I think the amount advertised for this on the website would be fair, but not the sum I was charged - and I understand this was discounted from the usual price. The wiring, though I have no reason to think it was unsafe, was untidy and hard to locate which switch related to whick appliance. The view from the window was uninspiring. I was told the room had been re-decorated within the past year which alarmed me, if evidence of mould in the bathroom had appeared in so short a time. I experience a ”prickly” feeling in nose and throat at the end of the stay and a few days afterwards - perhaps coincidence admittedly.

Wonderful cosy accommodation offering superb value for money. We were upgraded to a suite on the ground floor which was spacious and all the amenities including washing machine, fridge, cooking range,iron, free parking, dryer etc. It’s a well-located family run accommodation providing warm and comfortable stay in London without burning a hole in your pocket.Highly recommended.

As I travelled in London, I was glad to find excellent customer service where ever I went. This hotel was a total opposite. After 5 hours in a hot bus, we arrived at the hotel to meet unkind stuff member who just pointed at the stairs and told us ”no elevator” and offered no help for us to get our luggage in the room upstairs. That was a bummer. The room was tiny but clean. Not the most convenient, since there were two beds and only one night table so other bed had no space to put anything into. We only had two towels and had to ask for a hand towel. There was no closet space, and hangars were placed above the electric kettle, so no use for them. There was a bar downstairs, so the noise was quite loud, and the door of the hotel was in the terrace area of the bar. Wouldn't recommend when travelling with kids. Best thing in the room was the air conditioning, which worked really well and kept our room cool during the heat outside.

We are currently staying at the hotel in room 11. When we arrived about 4pm we were told the room wasn’t yet ready as they’d been sent the wrong sheets for the beds(check in time is 3pm) so we dumped our luggage and went back down for a drink. We noted there was no soap or shower gel etc in the bathroom either and this was taken to the room. While having our drinks we were told it would be about 20 mins before they brought the right sheets but they had the wrong size did we want those on instead? We said no thanks we would wait the 20 mins for the right size. A few hours later we were in the room to bath and they sent someone up… with the wrong sheets. She went back down… and then came up with the wrong sized duvet covers. By this point my disabled daughter was getting upset and I’d about had enough. This had been going on for several hours now and no resolution. My daughter had been to equine therapy and if we didn’t have that again tomorrow I’d leave. I suddenly felt very upset at being treated this way. This is not what we have paid for. Really upset at the lack of caring and lack of service. I paid a lot for this room and with two of the three beds without the right sheets how can we be expected to stay like this? Have spoken to staff several times but apart from them promising sheets that don’t arrive no real resolution. Actually rather upset. I wouldn’t stay here again- no care for the guests.

Thought the reviews looked really good so me and my husband booked this as an overnight stay in London. I was really disappointed and the photos are so misrepresenting!! There were yellow pillows underneath the pillow cases, mould all in the grouting in the bathroom and the odd hairs here and there including in one of our towels! The photos were really sold for it to look much more luxurious than it did. The small double room was so dinky you could hardly move around. And it wasn’t pleasant brushing your teeth with hairs and what not in the sink plug hole. The air con only worked in the summer we were told which is a shame if it’s there fixed to the wall to be used. Some of the tiles in the bathroom ceiling looked like they were going to fall through and the front door to our room looked battered and chipped badly. The chairs in the lounge part when you walked in had seen better days and the material was all falling apart! The fan in the bathroom didn’t work and looked absolutely filthy so no wonder there was mould and damp coming into the room! For a place that has recently been renovated it was pretty poorly done. Too expensive for what you received and not really good enough. It is a real shame as the host was really attentive by text and email and the communication was really good which I cannot fault. It was clear where the key was left and the area was lovely and quiet. But based on the room and en-suite we would not stay here again.