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Met by friendly and courteous staff at reception. Room was clean, and View was nice from the room. The shower was terrible! Luke warm at the hottest temperature and freezing when you turned the temperature any other way. We ordered food from the qr code for room service because my daughter wasn’t feeling very well, but waited over an hour and it never came. I tried to ring down for about 20 mins but no one answered the phone. I went down to reception and spoke to the lady who was very apologetic and explained that the app never works, if this is the case perhaps the hotel should remove the codes from the room and replace with a traditional room service menu instead! The lady on reception did all she could to rectify the problem and seemed to be used to this happening. Unfortunately because I had to wait so long for room service( was just meant to be a snack) I missed out on using the facilities so can’t really comment but they did look good . Breakfast was fantastic I have to say, well cooked and lots of choice, serve yourself which I enjoyed.

Stayed overnight after seeing a show at Hull Bonus Arena. Staff very helpful and friendly , room very clean and comfortable. Food menu had so many choices and options, super value at 2 meals for £12-49. You could spend more depending on how hungry you are.? Our breakfast option .....super value at £9 -25 The only downside is the extremely clean and comfortable room is ready refurbishment , which is due to take place later. Overall an overnight stay for £46 for two, exceptional value. Staff very helpful and friendly, nothing too much trouble .

I thought I would take some time to write an honest review for this place after seeing and hearing so many negative things. So this hotel is very basic, but it is clean & tidy and has everything you need for a short stay. The rooms are of a decent size with comfy beds, Tv, Hair Dryer, Kettle & Tea, Coffee and milk supplies. You also get a couple of towels but if you ask at reception if you need anything else they are lovely and happy to accommodate to your needs. The lady who was on reception at the time of our one night stay was lovely, she got us extra pillows, gave us a phone charger to borrow and we sat and had a drink in the reception bar. There was no food service at this time due to staff shortages but that didn’t affect our stay as we went out for an evening meal and breakfast the next day. The grounds are quiet, we didn’t hear a thing throughout the night. They have CCTV everywhere and this is monitored by the reception staff as well as a night porter so you do feel very safe here despite the numerous reviews I’ve read about **********s and things. Overall I booked a cheap and cheerful place to stay for one night and this is what we got. It’s in a good location with easy walking distance to many shops, bars and restaurants. We would definitely stay again.