Search Best Hotels in Biggleswade

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

Comfortable room in budget hotel, with generous complimentary breakfast and friendly, helpful staff (who ordered oatmilk especially for me!). This was my first ever business trip away from home and I don't drive. I had fears about my stay but they were all unfounded. Manager Ann really helped me feel welcomed and looked after. Thank you!

Just had a great stay at Days Inn. Friendly welcome from Jay who made sure we had everything we needed such as extra towels and tea/coffee. Nice quiet atmosphere and clean, inviting rooms with comfortable beds. Copious hot water for showers and effective double glazing as you are near the A1. Good parking available and a Food Court which has all the main fast food outlets plus Greggs, W.H. Smiths and M&S. Shell filling station 24hr and shop. Well placed for touring, we visited the De Havilland Aircraft Museum and IWM Duxford. I will be booking again when in the area as it is a good place to stay and well placed.

The staff went out of their way to make our stay special. They made my hubby a marguerita cocktail for our anniversary meal, even though it wasn't on the the menu, and provided ice for my knee injury. Housekeeping kept our room stocked with all necessities, reception staff were warm, welcoming and friendly. Even the guy who came to fix our lamp was friendly and informative. Food was good, though could have been a bit warmer on occasions, room was excellent, though we did have the Kingfisher Suite! We paid a bit over the odds but it was worth it for the attentive staff and great service. I would visit again

I absolutely love this hotel. Nothing is too much for them. The building itself is wonderful with many original features. You have to experience the lift :) and I do mean that in a good way. The beds are comfy, the water in the bathroom is always hot. Complimentary tea & coffee in the rooms too. I booked 2 doubles and a single. All were spot on. The buffet breakfast if very good. Fresh fruit salad, yoghurt, cereals etc. The full english - everything hot and tasty.

I'll start with the good - there was plenty of parking and the bed was comfortable! As for the rest of the Willows, the building is old, the inside is tired, run down and in need of complete refurbishment - as a bare minimum, the whole place needs a really good clean. The rooms and bathrooms are basic and at best functional. The carpets in the corridors are rucked up and serious trip hazards; the fire doors have holes in them where handles have been changed (what sort of fire door is that?). You get the gist... They are understaffed - we had to wander around the building trying to find someone to serve us at the bar on our first night. On the second night, there were just 2 young and inexperienced staff behind the bar despite there being a function for over 100 people. The wait was ridiculous, the staff didn't know their red wines from their white, and the drinks were overpriced - £1.70 for a dash of blackcurrant, £6.50 for a pint of beer! As for security, it's a joke. On returning to our room one evening we found that the cleaner had opened the window and left it wide open all day - and I mean WIDE open. Bearing in mind the room was on the ground floor, anyone could have climbed in and helped themselves to our belongings. The whole experience is one I would not choose to repeat. I have just tried to fill in the customer experience questionnaire, which Wyboston Lakes emailed a link for - but guess what... the link doesn't work! That sums up Wyboston Lakes and the Willows.

Very helpful friendly reception staff , we couldn’t get in the main restaurant so they called “The willows “ which was on the same site to make sure we could get food there and also watch the football which was what interested my son. Room was lovely, clean, comfy huge bed and lovely powerful shower in the bathroom. Breakfast in the morning was buffet, constantly topped up with fresh food. Lovely quiet setting would definitely come back but would make sure we arrived in time to use the pool.