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Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

What a Beautiful country pub and restaurant, the food was so fresh and tasty, staff were so accommodating and very friendly. It’s a lovely setting and decor. Menu has a nice range of different dishes. Would recommend for a great meal. We will be booking again soon!

We spent one night here. The Hotel is in a small village just outside Stratford. There is not much outside space other than parking. A warm welcome at Reception and felt totally safe with the COVID arrangements. The reception area was very clean as was our room (No.1 on the. ground floor). Indeed you would have thought it was a brand new room. The facilities in the room were excellent. Large TV with Movie channels. The walk-in shower was very clean. We ate in the Saddles Bar and the food was excellent. The breakfast service was great and the food was top quality. I have tried to find something to find fault with but I can't. Even the price was very reasonable.

What an amazing one night stay at this little gem just outside Stratford , greeted so warmly by the perfect host with tea coffee and outrageously good homemade fruitcake ! We were then treated to some much needed and tremendously helpful local knowledge all which was used and the place’s recommended lived up to Bills great reviews, the perfect veggie breakfast the following morning with another insightful chat with our host rounded off this wonderful mini break , can’t wait to visit again the perfect base when visiting this wonderful town

We stayed there two nights and there were 4 of us thus two, Deluxe rooms were booked. Absolutely nothing, except the size, was anywhere near Deluxe. The seats of the bar chairs were stained badly. The fridge in the room was empty, not even a bottle of water. When I asked if they had forgotten to fill it, the receptionist, totally disinterested, answered that they didn’t do that anymore and if we wanted a bottle of water, we had to ask for it at the reception. It was free but only on request. The second day we returned from a long day out to find the room and bed not made up and the bathroom exactly as we had left it.. again at the reception, where I was told that that also was only on request. We have stayed in very many hotels this and also in past years but this was just totally at the bottom of the list even though it was one of the most expensive. €1,000 for two nights. There were no lights on the dark path around the hotel.All in all a discrace all round for any hotel, not to mind a, so called luxury hotel… terrible. Booking.com only mentions our favorable comments and that were ..Good beds and pillows and perfect location. Had I read any of the more honest reactions, I would never have chosen this hotel. Hospitality was totally lacking, just as the honesty on the Booking.com site. Sad after many years of loyal use and satisfaction.. very disappointed this year !

Amazing guest house. Exceptionally clean. The room had everything we needed. The hosts were so lovely and friendly, nothing was too much trouble. The breakfast was delicious, cooked fresh to order. Available items were fresh fruit, fruits juices, cereals, yogurts, toast with butter/preserves, cooked breakfast, scrambles egg on toast, tea, coffee.... and more. It is about a 10 minute walk into town. There is a garage next door and a Spar shop a minute away. Highly recommend a visit to Veeno in the town. We booked the wine pairing experience and it was amazing. We will be returning as the guest house was fabulous and there is plenty to do in Stratford.