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Stayed here for just one night with friends to watch cricket at the Ageas Bowl. Had lunch before we went which was nice except one of the ciabattas was very hard. The lady serving us (Marie) was very apologetic. She has a great sense of humour and made us feel very welcomed. On returning late she made sure we were served at last orders. Our room was very nice with a comfortable bed, good shower. Breakfast was excellent, lots of choice and well prepared. Would stay here again. Staff were great, especially Marie!

I had stayed in this hotel many moons ago when it was part of the to Marriott group, I understand it is now Ellite /Britannia hotels and there is nothing ellite about it. Check in time is 4 pm, and checkout 10 am, that gives six hours to clean and turn around the vacated rooms, So you would expect them to be absolutely spotless, room was clean enough, it smelled of smoking but went, when the windows opened, few hairs in the bath tub, the wooden cabinets smelled musty and dust on lamps, but the bed was clean and so was the bedding. On check-in I didn’t realise it was 4pm, I assumed it would be 2 pm or 3 pm at the latest. I asked if any of the rooms were serviced so I could check in early, I was told there were lots of rooms ready but you have to pay £20 extra to check-in early regardless of the fact they ready, I was due to be at a wedding at 5 pm, I had to accept the £20 payment, I was not impressed as this took my one night stay in this hotel to £189 for the night. In comparison I could get a one night stay in the Park Plaza, Waterloo for the same price in London! This hotel is not worth that much a night. The hotel was like a maze and had to go upstairs along creaky corridors carrying a suitcase case up more stairs with no accessibility by lift to my room (room 657) Room had the very basics cheap nasty shampoo, A few sachets of tea and coffee, towels but no bottled water. At night I could hear a few guests from other rooms, it didn’t disturb me. The pool is absolute mess, it had a pipe going from the hot water tap into the pool, which I burnt my bottom on and my husband burned his thumb, I can only assume the heater doesn’t work so it’s the only way they’ve got to heat the pool, The water didn’t look very good I wonder if the filter was working? In photographs on booking.com their shows a Jacuzzi, there isn’t one! there hasn’t been a working for more than 10 months, and the broken one has now been removed altogether, I think it’s very misleading. I don’t like to book a hotel without a pool and a Jacuzzi, I like to relax why I’m away from home. The pool look too scary to go into, and there was no Jacuzzi! Breakfast wasn’t too bad, Choice of cereals, fruit juices and cooked breakfast, no croissants or pastries. Coffee was horrible. Breakfast is advertised until 10am but they closed and locked the doors at 9:58, I only made it with 10 minutes to spare, it wasn’t explained me that breakfast actually ended at 10. I would assume people could still go for breakfast at 10 and still have time to sit down and eat, this is not the case! Would I stay here again absolutely not! it is probably a £50 a night budget hotel in the middle of nowhere unless you are playing golf I really wouldn’t bother. Disappointed that booking.com gives this hotel four stars.

This gem of a hotel was booked via ‘Great little Breaks’ with a one night stay, 3 course dinner and breakfast for an unbelievable price. This pleasant hotel offers leisure facilities, exceptionally clean rooms (though not in the main house on all the promotional brochure) . We booked as a last minute de stress trip and felt very relaxed afterwards. The staff are wonderful, nothing is too much trouble especially Chetna on reception. Dinner in main restaurant was exceptional each course delicious. The surrounding grounds are beautifully kept and I d guess they d get booked very often for functions and corporate events.

Nice place to relax with friends

Upon arriving I was incredibly disappointed. The description on Trip Advisor and elsewhere states: “Set in acres of beautiful countryside, our hotel offers the best of breathtaking scenery” Surrounding the hotel are multiple housing estates and new roads being constructed. I appreciate they don’t control what goes on around them, but please don’t market yourselves as something you are not. My view from the single window was also of a relatively new housing estate, bright street light and at the time a member of staff standing there smoking whilst staring at our bed. Not a great start. Upon arriving, we were allowed to check-in early, which was appreciated. However, as a family (visiting Peppa Pig World) we purchased a package deal - and we had the distinct feeling that we were allocated a special ‘out of the way' room in the ‘out of the way’ wing where they stick the package holiday customers. The room was downstairs and along a long corridor. It was dark and somewhat depressing. The room itself was much the same. The chairs were too dirty to sit on, one of the pillows had some horrible red staining on, the air-con was weak and one of the bedside units (next to my 5-year-olds bed) had a couple of pin nails sticking out ready to split a head open in an instant (I bent them over to avoid this for future guests). The TV didn't work and and there were minor issues, such as holes in the curtains and bed sheets It just felt tired. My worst experience came when wanting to watch my little girl swim with her mum in the pool, but I didn’t want to swim myself. I asked a member of staff if that was possible. He blanked me. I asked again, and there was complete silence - making me feel very uncomfortable. Almost in a ‘why would you want to watch’ kind of way. Still no answer from the staff member. If it hadn’t been my daughter's birthday he’d have been pulled to one side and given a lesson in customer service whether he liked it or not. Clearly rude, and not overly bright. Slight positive, they were accommodating when allowing us some plates for my daughter's cake in our room and a little bit of ice for our drinks. And, the bathroom was quite clean and other than leaky taps it all seemed to work well. We would have ordered food, but some was £30+ a dish, plus a £5 tray charge. I’m happy to pay for good food, but not for a hotel that talks a good game when it comes to their food, but can’t even deliver on a decent cooked breakfast (the sausages were dreadful) - and I very much doubt any was organic, which apparently is if possible…. A few staff members were very friendly, and a few were not. Was it a truly horrible stay? No, but it was certainly forgettable. It would be fine for a business stay, but it’s NOT family-friendly, and feels very dated. It was trying to punch well above its weight. As a dad, my mains concerns for a 'family room' were: 1) Pin nails by the bedready to cause injury. 2) Child's bed pushed up tight against the radiato

Location-wise the hotel is a good place to settle and you can enjoy the nature of quiet and peaceful. Recommend!

In summer, there is a problem with air conditioning and refrigeration. It is very hot at night. Other facilities are very good. The room is very big and the bed is very big. The service is very good

This was my first time venturing out into the world after the pandemic and a coeliac diagnosis two years ago. The hotel was quite busy on the Friday when I checked in and only one lift was working, but that really was a small niggle. The lift was repaired by the time I returned to the hotel in the early evening. The restaurant was great when it came to catering to my gluten allergy. There were a few options, and the guy at the front of house went the extra mile to check if the fish was fried in the same oil as non-GF food. Unfortunately, that was the case, and I'd suggest that either provision is made for a separate fryer, or the GF designation is taken off that item on the menu. But there were other things I could have, so it wasn't really a problem. Breakfast was excellent. The lovely young lady at the front of house took my order and explained that the chef would prepare it in a GF-section of the kitchen, so I'd have a 15 minute wait. It really wasn't a problem and it was well worth the wait. Beautifully prepared, generous portion. Friendly service. The room was fine. I loved pulling back the curtains in the morning and seeing the massive cruise ships in port. Only quibble was the pillows, but I'm picky. Otherwise the room was nice and clean, and I appreciated the a/c. I would definitely stay here again.