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After reading some of the past reviews, we were a little apprehensive about staying here. We needn’t have worried because it was a wonderful couple of nights. Every member of staff we met here were attentive, professional and very friendly and went out of their way to make our stay enjoyable. The room was great and the shower room was amazing.Everything was clean worked perfectly. The breakfast was good apart from the turkey bacon which I personally don’t like but understood the reasons why “proper “ bacon is not on the menu. That is my personal choice so I won’t let that alter my review. The rest of the breakfast was of a high standard. The bar was lovely and again the service was perfect. We didn’t use the restaurant as the purpose of our visit was to visit family and friends in the area, but if it’s anything like the rest of our stay, I’m sure it’s to the same standards of the rest of it. All in all, we will be booking again to stay here, the next time we make the journey north. We can’t recommend here highly enough. Thank you Tong Park

I don’t really know where to start with how terrible our experience of this hotel has been. We’d booked for June next year for our wedding party (getting married elsewhere - THANK GOD - but over 160 guests staying here for 2 nights). They have been utterly appalling from start to finish. Passed from pillar to post. Lost our booking no less than 3 times. Refused to feed our guests as one party or have guests charge food/drinks to their room - we would’ve had to pay for the whole thing in advance. Staff have been rude, unprofessional, hostile and unhelpful. I am utterly disgusted. I sent an email of complaint a week ago. The email finally went through on my FOURTH attempt of trying all the emails they have available online (2 out of 4 bounced back). Today after no response I rang for the manager’s email address. He finally responded with a pathetic and utterly inadequate reply. No apology. No remorse for losing a booking worth thousands of pounds. Not a care in the world at the amount of stress they’ve caused us. They would’ve totally ruined our wedding weekend I have absolutely no doubt about that, as they have done with another bride recently. Thankfully we’ve found another local hotel who have been utterly brilliant. Avoid avoid avoid.

I have stayed at the Bankfield several times recently on business. The hotel is conveniently placed next to the main A650. All staff are efficient and friendly and the bedrooms I have had have all had very comfortable beds and all the facilities I have needed, including ironing boards and the usual tea/coffee making trays. The bedrooms and bathrooms are spotlessly clean and the all-round experience is excellent.

Hi on our weekend trip last week room's were reasonably clean with comfy enough beds although the decor and fittings were a bit dated we noted that in the two rooms we had there were no bins for any rubbish and only one uncomfortable chair in each room staff were pleasant and on the hole helpful but the most concerning thing was the rats jumping in and out of the litter bin right outside of reception door in Broad daylight they were also running in and out of the heavy shrubbery round the car park area and the hungry horse next door